Agreed, but for online purchases, you can also print (or save to PDF) the actual webpage receipt as well. With an online purchase, the lack of a tangible hard copy receipt is an understood part of the process--that's one of the chances the customer takes in choosing to make a purchase through a website. It's inherently understood that there's a slim chance that something will go awry during the process, though it's also understood that the merchant should make every reasonable effort to ensure that the receipt is recorded, stored, and sent to the customer.
In a physical shopping experience, since the merchant *can* provide a physical copy of the receipt at negligible cost & effort, they *should* do so. If the customer chooses not to take the receipt, or loses it, that's their issue, but the merchant should take all reasonable efforts to provide a tangible receipt.
As I said, if they want to send an email copy AS WELL AS the paper copy, that's a nice touch, but it shouldn't be *in place of* one.
I don't consider it to be a problem. Many times over the decades we have had to learn different ways of purchasing.
When Sears and Montgomery Ward began to send catalogs out, it was said that people would never buy from a catalog, from a company hundreds of thousands of miles away. But they were wrong. The same thing was said about ordering by phone. The same thing was said about credit cards. The same thing was said about buying over the internet.
It's a matter of educating your customer that they are getting more than they are giving up. It's always been convenience over whatever they were doing before.
Apple thinks this was a success. If people find it to be more convenient than waiting on a line. Then it will be ok, if not, then it won't.
I can tell you one thing, however, if this is successful for Apple it will spread throughout the retail industry like wildfire.
You can bet your bippy that the industry is watching this like a hawk!
I am assuming you are refering to my erk ed posting 2 minutes previous to your post. If you expect a flame, here is one:
Why would you report on Apple's continuation of a customer service when you should have been reporting on it when it first started. This should not be recognized as news ? especially since there was a thread about it here on this very site... over 6 weeks ago.
As far as my age goes, I wish I was a youngling. I have been using Macs for 4 months + 2 decades. Had 2 of the original Macintoshes in my high school computer class. Yup, going on 21 years now.
Sorry if this post hits you wrong but yours had hit ME wrong. I'll get over it though, don't worry.
One question: doesn't this make it easier to steal from an Apple store. You just need to pretend you bought your iPod with one of the express genius' and your out with a free iPod. Maybe a paper receipt would be good for security.
One question: doesn't this make it easier to steal from an Apple store. You just need to pretend you bought your iPod with one of the express genius' and your out with a free iPod. Maybe a paper receipt would be good for security.
I think they get you a bag though so that is not a problem
I am assuming you are refering to my erk ed posting 2 minutes previous to your post. If you expect a flame, here is one:
Why would you report on Apple's continuation of a customer service when you should have been reporting on it when it first started. This should not be recognized as news ? especially since there was a thread about it here on this very site... over 6 weeks ago.
As far as my age goes, I wish I was a youngling. I have been using Macs for 4 months + 2 decades. Had 2 of the original Macintoshes in my high school computer class. Yup, going on 21 years now.
Sorry if this post hits you wrong but yours had hit ME wrong. I'll get over it though, don't worry.
This past summer my wife and I spent two weeks in England. At every restaurant, we paid the bill using a remote credit card reader that wirelessly sent our billing information from our table to the vendor, and then printed two receipts, one of which we signed after adding the tip. The wait person then sent that information to the vendor. All very clean, simple, and encrypted. The US is far behind the UK on this one, but I'm glad that Apple is in the forefront of catching us up.
This past summer my wife and I spent two weeks in England. At every restaurant, we paid the bill using a remote credit card reader that wirelessly sent our billing information from our table to the vendor, and then printed two receipts, one of which we signed after adding the tip. The wait person then sent that information to the vendor. All very clean, simple, and encrypted. The US is far behind the UK on this one, but I'm glad that Apple is in the forefront of catching us up.
I had the same experience on my honeymoon in Paris back in '98. They brought a reader/printer to my table and I paid right there. The only new thing in Apple's implementation is they aren't printing a receipt on the spot.
For those wanting hard copies, Apple should simply add a page on their website (a secure page of course) where one can enter the serial number of an iPod bought via EasyPay and the zip code, and obtain a receipt (either one that comes up on screen to be printed locally, or one that Apple will snail mail to the customer).
The remote gizmo used by the wait staff that we experienced in the UK this past summer was about 5x8", with a coiled roll of bi-level paper at one end. When our dinner cost was entered and card was scanned, it connected with VISA and then printed the receipts right on the spot. Very convenient for collecting receipts on the spot, which I would prefer rather than waiting to sign onto (eg) Apple to download the hard copy receipt later on. Aside from being wireless, it's completely identical to shopping at the grocery store or dry cleaners.
Comments
Windows Mobile, in the Apple store :-)
Originally posted by webmail
The best part is when the store employee clicks the start menu, to activate the transaction. I hear Steve Balmer laughing everytime..
Windows Mobile, in the Apple store :-)
That breaks my heart, and is a complete surprise! I never would've guessed they would use a Windows-based device.
Originally posted by BlueDjinn
Agreed, but for online purchases, you can also print (or save to PDF) the actual webpage receipt as well. With an online purchase, the lack of a tangible hard copy receipt is an understood part of the process--that's one of the chances the customer takes in choosing to make a purchase through a website. It's inherently understood that there's a slim chance that something will go awry during the process, though it's also understood that the merchant should make every reasonable effort to ensure that the receipt is recorded, stored, and sent to the customer.
In a physical shopping experience, since the merchant *can* provide a physical copy of the receipt at negligible cost & effort, they *should* do so. If the customer chooses not to take the receipt, or loses it, that's their issue, but the merchant should take all reasonable efforts to provide a tangible receipt.
As I said, if they want to send an email copy AS WELL AS the paper copy, that's a nice touch, but it shouldn't be *in place of* one.
I don't consider it to be a problem. Many times over the decades we have had to learn different ways of purchasing.
When Sears and Montgomery Ward began to send catalogs out, it was said that people would never buy from a catalog, from a company hundreds of thousands of miles away. But they were wrong. The same thing was said about ordering by phone. The same thing was said about credit cards. The same thing was said about buying over the internet.
It's a matter of educating your customer that they are getting more than they are giving up. It's always been convenience over whatever they were doing before.
Apple thinks this was a success. If people find it to be more convenient than waiting on a line. Then it will be ok, if not, then it won't.
I can tell you one thing, however, if this is successful for Apple it will spread throughout the retail industry like wildfire.
You can bet your bippy that the industry is watching this like a hawk!
Originally posted by melgross
... it was said that people would never buy from a catalog, from a company hundreds of thousands of miles away. But they were wrong...
I'm willing to bet they were right about this one. Unless Sears set up shop on the moon
Originally posted by rageous
I'm willing to bet they were right about this one. Unless Sears set up shop on the moon
Let's see. California is about 2 thousand miles from Chicago and about 3 thousand miles away from New York.
Is that "thousands of miles" for you?
Originally posted by rageous
it's not hundreds of thousands, no.
Sorry!
But it was obviously a typo.
Originally posted by rageous
Posted too soon I take it?
Read first, flame second young padawan.
I am assuming you are refering to my erk ed posting 2 minutes previous to your post. If you expect a flame, here is one:
Why would you report on Apple's continuation of a customer service when you should have been reporting on it when it first started. This should not be recognized as news ? especially since there was a thread about it here on this very site... over 6 weeks ago.
As far as my age goes, I wish I was a youngling. I have been using Macs for 4 months + 2 decades. Had 2 of the original Macintoshes in my high school computer class. Yup, going on 21 years now.
Sorry if this post hits you wrong but yours had hit ME wrong. I'll get over it though, don't worry.
Originally posted by rageous
You should have gone by your motto when you read it.
Originally posted by MacCrazy
One question: doesn't this make it easier to steal from an Apple store. You just need to pretend you bought your iPod with one of the express genius' and your out with a free iPod. Maybe a paper receipt would be good for security.
I think they get you a bag though so that is not a problem
Originally posted by rongold
I am assuming you are refering to my erk ed posting 2 minutes previous to your post. If you expect a flame, here is one:
Why would you report on Apple's continuation of a customer service when you should have been reporting on it when it first started. This should not be recognized as news ? especially since there was a thread about it here on this very site... over 6 weeks ago.
As far as my age goes, I wish I was a youngling. I have been using Macs for 4 months + 2 decades. Had 2 of the original Macintoshes in my high school computer class. Yup, going on 21 years now.
Sorry if this post hits you wrong but yours had hit ME wrong. I'll get over it though, don't worry.
Good lord.
Originally posted by NeedAnewMac
Do not know how he knew, but it's written at their site
Operating Platform
... hence the glitches... as certain as the sun rising tomorrow.
V/R,
Aries 1B
Happy New Year!!!!!!
Originally posted by krt186
This past summer my wife and I spent two weeks in England. At every restaurant, we paid the bill using a remote credit card reader that wirelessly sent our billing information from our table to the vendor, and then printed two receipts, one of which we signed after adding the tip. The wait person then sent that information to the vendor. All very clean, simple, and encrypted. The US is far behind the UK on this one, but I'm glad that Apple is in the forefront of catching us up.
I had the same experience on my honeymoon in Paris back in '98. They brought a reader/printer to my table and I paid right there. The only new thing in Apple's implementation is they aren't printing a receipt on the spot.