A close friend of mine, on my recommendation, bought an iMac G5 about a year ago. This computer has now been sent for repair four times within that time. When should a computer be considered a Lemon and just be replaced with a new model?
I would say two or three is enough. Four times, then definitely, it is a lemon. I would hope that your friend's warranty hasn't run out. I would go to an Apple store and demand to get it replaced.
I just spoke with my friend, and it turns out he took out an extended warranty on the iMac because the one year Apple Care warranty was due to expire at the end of this week.
Couple of more questions:
1. Will the extended warranty cover the new replacement if the G5 iMac breaks down again. The extended warranty coverage is for another 2 years.
2. Will the replacement iMac, if it comes to that, still be a G5 model, or will it be one of the Intel models.
It may will be an Intel mac, round the same value as the G5 one, that is, if they don't have any iMac G5s. They have spares, obviously, but they probably won't have any whole machines left, afaik, Apple was trying to clear out all of its G5 iMac stock when the Intel ones went on sale.
So hopefully, your friend could end up with an Intel iMac. It should be brand new, not refurbished.
You think so? So how would you tell a miserable mutt to fsck off?
The goal of any intelligent conversation should be to push forward the notion that human kind is capable of at least segmental progression of mind.
Whether we establish this conjecture in the opening volleys of debate or after the ruinous words have dissipated, it is of little matter, as long as it is so established at some point.
Of course, application of any of this to internet discourse is profoundly stupid.
It was funny and he didn't resort to insulting your mom.
So, anyway, tell your friend to take the machine back immediately. Have the service center look at the Applecare repair history. Ask for a new machine. If they refuse, escalate.
It was funny and he didn\\'t resort to insulting your mom.
So, anyway, tell your friend to take the machine back immediately. Have the service center look at the Applecare repair history. Ask for a new machine. If they refuse, escalate.
A MacInTouch reader writes that problems with the failed G5 PMs (and possibly iMacs) might be related to Lead-free solders.
Here are the causes:
1. Lead-free solders require higher melting temperatures which shortens component lifetimes including microprocessors, memory and printed wiring boards which warp.
2. Lead-free solder joints are inherently unreliable. The problem is so bad that the US military, and others around the world, have banned lead-free solder products since the reliability is terrible and weapons systems could hit the wrong targets. Other product categories that are now exempt from lead-free solders are medical devices, servers, telecommunications systems and the list is growing.
3. Lead-free solder joints fail frequently--sometimes catastrophically and others are intermittent which are difficult to troubleshoot. The new solders have a very high tin content and will sprout so-called tin whiskers (dendritic growths) that can short out logic boards and/or create new logic paths. This happens more often in high temperature and high humidity operating conditions.
You don't know what is wrong with your friend's current computer and you probably don't care to know as long as you have something functioning in your hands... Call apple care, and move up the ladder until you can get someone to confirm a replacement unit.
Patience and diligence. I have an ex who worked her way up dell's customer service until she was talking directly to someone who worked directly for michael dell (when he was still CEO), she got a free new laptop out of it because of the crap repair work that was performed on her laptop...
Honestly, I was impressed by her willingness to pursue it and tone -- she never got angry but had a raw bitterness in everyone of her discussions with the dell support people...
You don\\'t know what is wrong with your friend\\'s current computer and you probably don\\'t care to know as long as you have something functioning in your hands... Call apple care, and move up the ladder until you can get someone to confirm a replacement unit.
Patience and diligence. I have an ex who worked her way up dell\\'s customer service until she was talking directly to someone who worked directly for michael dell (when he was still CEO), she got a free new laptop out of it because of the crap repair work that was performed on her laptop...
Honestly, I was impressed by her willingness to pursue it and tone -- she never got angry but had a raw bitterness in everyone of her discussions with the dell support people...
He wont bother if Apple tries to give him the run around. He\\'ll just put the unit on ebay after the next repair and go back to using a wintel machine. It\\'s only because of my persuasion that the machine is not on ebay already.
Comments
I just spoke with my friend, and it turns out he took out an extended warranty on the iMac because the one year Apple Care warranty was due to expire at the end of this week.
Couple of more questions:
1. Will the extended warranty cover the new replacement if the G5 iMac breaks down again. The extended warranty coverage is for another 2 years.
2. Will the replacement iMac, if it comes to that, still be a G5 model, or will it be one of the Intel models.
Also, in the US a car is considered a lemon after 3 repairs in the first 90 days of ownership, not sure if this applies to other purchases or not.
If he gets a replacement it will likely be an Intel iMac (new or refurbished).
So hopefully, your friend could end up with an Intel iMac. It should be brand new, not refurbished.
Wait. Occam whisker has a friend? [/Sarcasm]
Originally posted by hardeeharhar
[Sarcasm]
Wait. Occam whisker has a friend? [/Sarcasm]
Ha! Does your mother count? I only see her when I get horny and have some pocket change.
Originally posted by occam whisker
Oops. Must of lost them sarcasm tags.
... and tact.
Originally posted by audiopollution
... and tact.
You think so? So how would you tell a miserable mutt to fsck off?
Originally posted by occam whisker
You think so? So how would you tell a miserable mutt to fsck off?
The goal of any intelligent conversation should be to push forward the notion that human kind is capable of at least segmental progression of mind.
Whether we establish this conjecture in the opening volleys of debate or after the ruinous words have dissipated, it is of little matter, as long as it is so established at some point.
Of course, application of any of this to internet discourse is profoundly stupid.
Originally posted by hardeeharhar
And to answer your question, you ask if they actually have a friend.
heh.
Originally posted by audiopollution
heh.
Nice. Keep encouraging him.
Originally posted by occam whisker
Nice. Keep encouraging him.
It was funny and he didn't resort to insulting your mom.
So, anyway, tell your friend to take the machine back immediately. Have the service center look at the Applecare repair history. Ask for a new machine. If they refuse, escalate.
Originally posted by audiopollution
It was funny and he didn\\'t resort to insulting your mom.
So, anyway, tell your friend to take the machine back immediately. Have the service center look at the Applecare repair history. Ask for a new machine. If they refuse, escalate.
A MacInTouch reader writes that problems with the failed G5 PMs (and possibly iMacs) might be related to Lead-free solders.
Here are the causes:
1. Lead-free solders require higher melting temperatures which shortens component lifetimes including microprocessors, memory and printed wiring boards which warp.
2. Lead-free solder joints are inherently unreliable. The problem is so bad that the US military, and others around the world, have banned lead-free solder products since the reliability is terrible and weapons systems could hit the wrong targets. Other product categories that are now exempt from lead-free solders are medical devices, servers, telecommunications systems and the list is growing.
3. Lead-free solder joints fail frequently--sometimes catastrophically and others are intermittent which are difficult to troubleshoot. The new solders have a very high tin content and will sprout so-called tin whiskers (dendritic growths) that can short out logic boards and/or create new logic paths. This happens more often in high temperature and high humidity operating conditions.
:-/
You don't know what is wrong with your friend's current computer and you probably don't care to know as long as you have something functioning in your hands... Call apple care, and move up the ladder until you can get someone to confirm a replacement unit.
Patience and diligence. I have an ex who worked her way up dell's customer service until she was talking directly to someone who worked directly for michael dell (when he was still CEO), she got a free new laptop out of it because of the crap repair work that was performed on her laptop...
Honestly, I was impressed by her willingness to pursue it and tone -- she never got angry but had a raw bitterness in everyone of her discussions with the dell support people...
Originally posted by hardeeharhar
It\\'s all conjecture, right?
You don\\'t know what is wrong with your friend\\'s current computer and you probably don\\'t care to know as long as you have something functioning in your hands... Call apple care, and move up the ladder until you can get someone to confirm a replacement unit.
Patience and diligence. I have an ex who worked her way up dell\\'s customer service until she was talking directly to someone who worked directly for michael dell (when he was still CEO), she got a free new laptop out of it because of the crap repair work that was performed on her laptop...
Honestly, I was impressed by her willingness to pursue it and tone -- she never got angry but had a raw bitterness in everyone of her discussions with the dell support people...
He wont bother if Apple tries to give him the run around. He\\'ll just put the unit on ebay after the next repair and go back to using a wintel machine. It\\'s only because of my persuasion that the machine is not on ebay already.