3. I am claiming that if you made an appointment to see the tech, and if it was a bad unit they would have swapped it out on the spot. It's not like they are going to drop everything they are doing and whomever they are helping just because you deem it unreasonable to wait 3 hours for your appointment. That's why they have the queue in the first place. \
Frankly, you don't understand your own point, made in #2 above. You're demonstrating the very same attitude Apple has: Arrgoance. If you don't like our policies, go somewhere else. Well guess what, maybe I'll do just that.
Do you find a three hour wait for an exchange unreasonable?
Frankly, you don't understand your own point, made in #2 above. You're demonstrating the very same attitude Apple has: Arrgoance. If you don't like our policies, go somewhere else. Well guess what, maybe I'll do just that.
Do you find a three hour wait for an exchange unreasonable?
And how exactly am I not understanding it? You are the one that has such a problem with Apple's return policy... and there are many options available to you as a consumer to buy Apple products not just from Apple. If having my own opinion on something makes me arrogant, then so be it... I'd rather be arrogant than whining over why I can't return an opened item 6 months after I purchased it.
And how exactly am I not understanding it? You are the one that has such a problem with Apple's return policy... and there are many options available to you as a consumer to buy Apple products not just from Apple. If having my own opinion on something makes me arrogant, then so be it... I'd rather be arrogant than whining over why I can't return an opened item 6 months after I purchased it.
It's like talking to a wall. Of course you are free to have your opinion. But for Apple, it potentially costs them a customer at their retail store. What you're essentially saying is they shouldn't care. That's not the way I learned about things. I'm a strong believer in the old adage, "the customer is always right." In Apple Land though, it's Apple is Always Right.
You still haven't answered my question. You apparently feel that a three hour wait to have a potentially defective product looked is entirely reasonable.
Lastly, I don't know where you've been shopping, but most retailers will at least do an exchange on an item if the customer says its defective. You're acting like that's unreasonable and asking what else I should expect. I'm just telling you what most retailers would do. You're really basing your opinion not on the market and the conduct of other companies, but your own personal feelings. To you, Apple is right. You don't know why, you just know that in your mind it's a reasonable policy. That's because you're obviously an Apple Apologist.
As for the other lady, how the hell can you refuse to take a return on an unopened item with a receipt? If I was her I'd place the charge in dispute on my credit card.
Quote:
Originally Posted by SDW2001
2. I didn't ask for a moral judgment from you on gift returning
Make a moral judgment, expect a moral judgement in return.
Make a moral judgment, expect a moral judgement in return.
That makes no sense because I wasn't doing so. It's good business or bad business. It's keeping the customer happy or feeing your RDF and image will do that, regardless of your return policies.
That makes no sense because I wasn't doing so. It's good business or bad business. It's keeping the customer happy or feeing your RDF and image will do that, regardless of your return policies.
Quote:
Originally Posted by SDW2001
As for the other lady, how the hell can you refuse to take a return on an unopened item with a receipt? If I was her I'd place the charge in dispute on my credit card.
This statement implies the moral judgement that refusing to accept the return of an unopened package is inherently bad. The judgement comes from the assumptions the statement is based on.
Casting opinion based on your own morals (i.e. refusing to accept the return is stupid) upon the fact (i.e. the return was refused) is, in these forums, usually taken to be an open invitation for someone to contradict you on the basis of their own morals.
Doesn't matter that I agree with you that the return aught to have been accepted.
So maybe we're interpreting the phrase, "moral judgement" differently.
This statement implies the moral judgement that refusing to accept the return of an unopened package is inherently bad. The judgement comes from the assumptions the statement is based on.
Casting opinion based on your own morals (i.e. refusing to accept the return is stupid) upon the fact (i.e. the return was refused) is, in these forums, usually taken to be an open invitation for someone to contradict you on the basis of their own morals.
Doesn't matter that I agree with you that the return aught to have been accepted.
So maybe we're interpreting the phrase, "moral judgement" differently.
Dude...you don't need to psychoanalyze each post. Let me make it simple for you:
1. Apple's return policy is not in line with many other retailers.
2. Apple does not feel it needs to make its customers happy in this area as much as other retailers.
3. This potentially costs Apple customers.
Yes, I feel it's stupid and just plain wrong in terms of policy. But that's besides the point.
Dude...you don't need to psychoanalyze each post. Let me make it simple for you:
1. Apple's return policy is not in line with many other retailers.
2. Apple does not feel it needs to make its customers happy in this area as much as other retailers.
3. This potentially costs Apple customers.
Yes, I feel it's stupid and just plain wrong in terms of policy. But that's besides the point.
But I enjoy psychoanalyzing! What kind of psycho would I be if I didn't? **EDIT** (Actually, I only do that to the interesting posts.)
1. From my experience, probably true.
2. This is an assumption. This assigns an attitude to Apple which you have assumed that they have, based on your observations. Still an assumption.
3. I agree. Especially with the way you worded it.
My point was that one of your first statements was indeed (or at least conveyed) a moral judgment, and that it is rather silly to be surprised and resentful when someone responds in the same way. That's what people tend to do. We mirror each other (to lesser or greater extent). It's a very effective communication tool if used properly.
Also, I should say explicitly, I haven't any issue with the content of your message. Just the form in which it was delivered.
Comments
1. Your mileage may vary.
2. So don't buy through Apple then.
3. I am claiming that if you made an appointment to see the tech, and if it was a bad unit they would have swapped it out on the spot. It's not like they are going to drop everything they are doing and whomever they are helping just because you deem it unreasonable to wait 3 hours for your appointment. That's why they have the queue in the first place.
Frankly, you don't understand your own point, made in #2 above. You're demonstrating the very same attitude Apple has: Arrgoance. If you don't like our policies, go somewhere else. Well guess what, maybe I'll do just that.
Do you find a three hour wait for an exchange unreasonable?
Frankly, you don't understand your own point, made in #2 above. You're demonstrating the very same attitude Apple has: Arrgoance. If you don't like our policies, go somewhere else. Well guess what, maybe I'll do just that.
Do you find a three hour wait for an exchange unreasonable?
And how exactly am I not understanding it? You are the one that has such a problem with Apple's return policy... and there are many options available to you as a consumer to buy Apple products not just from Apple. If having my own opinion on something makes me arrogant, then so be it... I'd rather be arrogant than whining over why I can't return an opened item 6 months after I purchased it.
And how exactly am I not understanding it? You are the one that has such a problem with Apple's return policy... and there are many options available to you as a consumer to buy Apple products not just from Apple. If having my own opinion on something makes me arrogant, then so be it... I'd rather be arrogant than whining over why I can't return an opened item 6 months after I purchased it.
It's like talking to a wall. Of course you are free to have your opinion. But for Apple, it potentially costs them a customer at their retail store. What you're essentially saying is they shouldn't care. That's not the way I learned about things. I'm a strong believer in the old adage, "the customer is always right." In Apple Land though, it's Apple is Always Right.
You still haven't answered my question. You apparently feel that a three hour wait to have a potentially defective product looked is entirely reasonable.
Lastly, I don't know where you've been shopping, but most retailers will at least do an exchange on an item if the customer says its defective. You're acting like that's unreasonable and asking what else I should expect. I'm just telling you what most retailers would do. You're really basing your opinion not on the market and the conduct of other companies, but your own personal feelings. To you, Apple is right. You don't know why, you just know that in your mind it's a reasonable policy. That's because you're obviously an Apple Apologist.
As for the other lady, how the hell can you refuse to take a return on an unopened item with a receipt? If I was her I'd place the charge in dispute on my credit card.
2. I didn't ask for a moral judgment from you on gift returning
Make a moral judgment, expect a moral judgement in return.
Make a moral judgment, expect a moral judgement in return.
That makes no sense because I wasn't doing so. It's good business or bad business. It's keeping the customer happy or feeing your RDF and image will do that, regardless of your return policies.
That makes no sense because I wasn't doing so. It's good business or bad business. It's keeping the customer happy or feeing your RDF and image will do that, regardless of your return policies.
Originally Posted by SDW2001
As for the other lady, how the hell can you refuse to take a return on an unopened item with a receipt? If I was her I'd place the charge in dispute on my credit card.
This statement implies the moral judgement that refusing to accept the return of an unopened package is inherently bad. The judgement comes from the assumptions the statement is based on.
Casting opinion based on your own morals (i.e. refusing to accept the return is stupid) upon the fact (i.e. the return was refused) is, in these forums, usually taken to be an open invitation for someone to contradict you on the basis of their own morals.
Doesn't matter that I agree with you that the return aught to have been accepted.
So maybe we're interpreting the phrase, "moral judgement" differently.
This statement implies the moral judgement that refusing to accept the return of an unopened package is inherently bad. The judgement comes from the assumptions the statement is based on.
Casting opinion based on your own morals (i.e. refusing to accept the return is stupid) upon the fact (i.e. the return was refused) is, in these forums, usually taken to be an open invitation for someone to contradict you on the basis of their own morals.
Doesn't matter that I agree with you that the return aught to have been accepted.
So maybe we're interpreting the phrase, "moral judgement" differently.
Dude...you don't need to psychoanalyze each post. Let me make it simple for you:
1. Apple's return policy is not in line with many other retailers.
2. Apple does not feel it needs to make its customers happy in this area as much as other retailers.
3. This potentially costs Apple customers.
Yes, I feel it's stupid and just plain wrong in terms of policy. But that's besides the point.
Dude...you don't need to psychoanalyze each post. Let me make it simple for you:
1. Apple's return policy is not in line with many other retailers.
2. Apple does not feel it needs to make its customers happy in this area as much as other retailers.
3. This potentially costs Apple customers.
Yes, I feel it's stupid and just plain wrong in terms of policy. But that's besides the point.
But I enjoy psychoanalyzing! What kind of psycho would I be if I didn't?
1. From my experience, probably true.
2. This is an assumption. This assigns an attitude to Apple which you have assumed that they have, based on your observations. Still an assumption.
3. I agree. Especially with the way you worded it.
My point was that one of your first statements was indeed (or at least conveyed) a moral judgment, and that it is rather silly to be surprised and resentful when someone responds in the same way. That's what people tend to do. We mirror each other (to lesser or greater extent). It's a very effective communication tool if used properly.
Also, I should say explicitly, I haven't any issue with the content of your message. Just the form in which it was delivered.