Jobs says "don't go to an Apple store" for iPhone

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Comments

  • Reply 41 of 93
    melgrossmelgross Posts: 31,780member
    Quote:
    Originally Posted by EagerDragon View Post


    Me, im broke, wife just quit work.



    How about you getting a job then?
  • Reply 42 of 93
    melgrossmelgross Posts: 31,780member
    Quote:
    Originally Posted by ajhill View Post


    Just passed an new ATT Billboard on the way home it said "Reinventing Television" ATT fromerly Cingular



    Wonder what they exactly meant by Reinventing Television? So maybe the ITV on Apple Tv rumors are right. Maybe they are planning on delivering ATT Television right to the iPhone platform.



    How about if Apple spend some of the $12 billion to purchase the private company that owns the Slingbox tecnology. Then your iPhone could be a portable slingbox viewer. Maybe ATT and Apple could split the cost. If You Tube got 1.6 billion, the Slingbox ought to be worth $2 easy. And they'd have plenty of money left over.



    Al



    ATT is delivering Tv services over its DSL network which is being upgraded for much higher speeds.



    It has nothing to do with either the iPhone, or the ATv.
  • Reply 43 of 93
    pomopomo Posts: 51member
    Quote:
    Originally Posted by bostran1 View Post


    Hahaha, not the Playstation 3 release! Nintendo Wii? Definately like the first few months of that release.



    actually, I've been trying to get a wii since Christmas and it still seems to be out of stock.



    On another note, I'm tired of hearing people whining about how the Iphone doesn't have 4G and an 11MP camera built in with 1 terabyte of memory .



    Compare this to the new gaming systems- the PS3 has the latest technology because the so-called "hardcore gamers" demanded all those specs, yet the wii has so far delivered the ultimate gaming experience. Now, those "hardcore gamers" are whining about the PS3 prices, while the wii continues to sell because of its elegance, and experience.



    It's all about experience man.
  • Reply 44 of 93
    sigs21sigs21 Posts: 82member
    Quote:
    Originally Posted by TBaggins View Post


    There are a few others:



    1) Price

    2) No 3G

    3) Having to deal with ATT's poor customer service

    4) Having to deal with ATT's not-as-great-as-they-claim call reliability



    And of course, insufficient storage, as you mentioned.



    Still, I think things look bright for iPhone 2.0 - it should have 3G, storage capacities should increase, and ATT's network should be improved by then. Plus, the price may even drop a bit.



    But, even as cool as it is, I can pass on iPhone 1.0... don't hate me. \

    .



    Just from my knowledge...

    Apple is going to be handling the customer care on the Iphone.. they are going to be actual apple employees not the temp ones the normally hire...Jobs requested this thats why they went on a hiring binge last month in austin and Chicago..



    Price is always in issue but we still have not seen the packages.or even the really cost of the phone I am sure the thing will cost 500 but who knows.. the iphone is going to be handled different.

    not I want this package to go with that package.. that is not the way they want the customer service handled.. they are supposed to have special services for iphone from what i was told..
  • Reply 45 of 93
    mdriftmeyermdriftmeyer Posts: 7,291member
    Quote:
    Originally Posted by sigs21 View Post


    Just from my knowledge...

    Apple is going to be handling the customer care on the Iphone.. they are going to be actual apple employees not the temp ones the normally hire...Jobs requested this thats why they went on a hiring binge last month in austin and Chicago..



    Price is always in issue but we still have not seen the packages.or even the really cost of the phone I am sure the thing will cost 500 but who knows.. the iphone is going to be handled different.

    not I want this package to go with that package.. that is not the way they want the customer service handled.. they are supposed to have special services for iphone from what i was told..



    You're right. There is no way in hell Apple is going to train call centers for ATT on OS X Leopard internals. If the issue is determined to be a network related issue I'd imagine a collaboration between OS X Support and ATT Support will ensue.
  • Reply 46 of 93
    tbagginstbaggins Posts: 2,306member
    Quote:
    Originally Posted by sigs21 View Post


    Just from my knowledge...

    Apple is going to be handling the customer care on the Iphone.. they are going to be actual apple employees not the temp ones the normally hire...Jobs requested this thats why they went on a hiring binge last month in austin and Chicago..



    Would that include things such as billing issues, which ATT/Cingular is fairly infamous for?



    .
  • Reply 47 of 93
    SpamSandwichSpamSandwich Posts: 31,301member
    Prognostication of the day... I see 2 years from now, and the Apple+at&t partnership has soured (from Steve's point of view) because at&t has not fulfilled their customer service end of the the agreement to Sir Steve's satisfaction, which sets the stage for Apple to unleash the Goople (Google+Apple) wireless service nationwide. What happens 2 years after that...I dunno.
  • Reply 48 of 93
    sigs21sigs21 Posts: 82member
    Quote:
    Originally Posted by TBaggins View Post


    Would that include things such as billing issues, which ATT/Cingular is fairly infamous for?



    .



    from what I understand.. Apple is handling the customer service.. They want to make sure you are happy, and from what I also heard if you buy a phone they are going to call you a make sure you don't have any issues.. they hired a ton of people in austin to due this..I am guessing steve wants the experice to work like it does in the stores...
  • Reply 49 of 93
    melgrossmelgross Posts: 31,780member
    Quote:
    Originally Posted by TBaggins View Post


    Would that include things such as billing issues, which ATT/Cingular is fairly infamous for?



    .



    Verison, while having the best call reliability, is often cited as having one of the worst customer service histories.



    I'm not sure that we can point to any one company here. I know a lot of people who have left Verison because of that, even though they were happy about the network.



    I'm on Sprint, anf their customer service is plenty crappy as well.
  • Reply 50 of 93
    melgrossmelgross Posts: 31,780member
    Quote:
    Originally Posted by SpamSandwich View Post


    Prognostication of the day... I see 2 years from now, and the Apple+at&t partnership has soured (from Steve's point of view) because at&t has not fulfilled their customer service end of the the agreement to Sir Steve's satisfaction, which sets the stage for Apple to unleash the Goople (Google+Apple) wireless service nationwide. What happens 2 years after that...I dunno.



    I don't think so. Ity seems as though Google might be working on their own phone, probably a VOIP, which has plenty of its own problems.



    Why would they do that if there was some kind of tie-up planned in the furure?



    Apple and Google may have things in common, but they are also rivals.



    I would still like to see an Apple-Google-Sun merger though. Or an Apple-Google merger with a slightly later Sun buyout.
  • Reply 51 of 93
    SpamSandwichSpamSandwich Posts: 31,301member
    Quote:
    Originally Posted by melgross View Post


    I would still like to see an Apple-Google-Sun merger though. Or an Apple-Google merger with a slightly later Sun buyout.



    Apooglun? Appungle? Gooplesun? Goosunapple?



    Boy, the miracles that would do to their stock... the mind boggles...
  • Reply 52 of 93
    tbagginstbaggins Posts: 2,306member
    Quote:
    Originally Posted by melgross View Post


    Verison, while having the best call reliability, is often cited as having one of the worst customer service histories.



    Not in my experience, and you know I keep up with such things.



    In recent years, in the major surveys such as JD Power, T-Mobile usually comes in first in customer care and Verizon second. ATT/Cingular is anywhere from mid-pack to last, depending on year. :



    For a fifth consecutive reporting period, T-Mobile ranks highest among the five largest wireless service providers by creating a positive experience among customers who contact the carrier for service or assistance. With an index score of 107 points, T-Mobile performs well across all factors that determine overall satisfaction, particularly in the ARS and retail contact channels, and in the overall hold-time duration on the phone. Verizon Wireless (101) and Alltel (99), respectively, follow T-Mobile in the rankings.



    http://www.jdpower.com/telecom/ratin...care/index.asp



    http://www.jdpower.com/press-release...spx?id=2007017



    This is pretty well-known in the industry... at sites where cellular reps hang out (like PhoneScoop), even ATT/Cingular reps will admit that their CS isn't good.



    You're dead-on about Sprint though, they usually do not do well here.



    .
  • Reply 53 of 93
    tbagginstbaggins Posts: 2,306member
    Quote:
    Originally Posted by sigs21 View Post


    from what I understand.. Apple is handling the customer service.. They want to make sure you are happy, and from what I also heard if you buy a phone they are going to call you a make sure you don't have any issues.. they hired a ton of people in austin to due this..I am guessing steve wants the experice to work like it does in the stores...



    For things like technical issues, it'd make sense that you'd talk to an Apple guy, or at least an Apple-trained ATT/Cingular guy.



    But I don't see how billing issues and things like that are going to be handled by Apple. Its not like they're 'the billing specialists'. ATT CS reps know their billing system, Apple doesn't, and the problem is that the ATT/Cingular guys keep screwing stuff like that up... which is why they usually do badly in the nationwide customer service surveys. \



    It's also part of why their customer churn rate (the rate at which existing customers leave a carrier) is significantly worse than the industry leaders, though I'd say network reliability is also a factor.



    .
  • Reply 54 of 93
    melgrossmelgross Posts: 31,780member
    Quote:
    Originally Posted by TBaggins View Post


    Not in my experience, and you know I keep up with such things.



    In recent years, in the major surveys such as JD Power, T-Mobile usually comes in first in customer care and Verizon second. ATT/Cingular is anywhere from mid-pack to last, depending on year. :



    For a fifth consecutive reporting period, T-Mobile ranks highest among the five largest wireless service providers by creating a positive experience among customers who contact the carrier for service or assistance. With an index score of 107 points, T-Mobile performs well across all factors that determine overall satisfaction, particularly in the ARS and retail contact channels, and in the overall hold-time duration on the phone. Verizon Wireless (101) and Alltel (99), respectively, follow T-Mobile in the rankings.



    http://www.jdpower.com/telecom/ratin...care/index.asp



    http://www.jdpower.com/press-release...spx?id=2007017



    This is pretty well-known in the industry... at sites where cellular reps hang out (like PhoneScoop), even ATT/Cingular reps will admit that their CS isn't good.



    You're dead-on about Sprint though, they usually do not do well here.



    .



    We've both been reading the comments here about Verison's lousy service. Maybe it's worse here in New York than other places, but I doubt it.
  • Reply 55 of 93
    tbagginstbaggins Posts: 2,306member
    Quote:
    Originally Posted by SpamSandwich View Post


    ... which sets the stage for Apple to unleash the Goople (Google+Apple) wireless service nationwide. What happens 2 years after that...I dunno.



    If Google and Apple ever did do that, it'd likely be as an MVNO... in other words, they'd lease network time/capacity from an existing network, they wouldn't build their own (as that would take several years and many billions of dollars, if they were interested in being nationwide, which I think they would).



    There are several MVNOs (mobile virtual network operators) already in the US, and carriers such as Virgin Mobile, Tracfone, etc. are pretty successful as such (I think both have around 4 million US customers).



    .
  • Reply 56 of 93
    tbagginstbaggins Posts: 2,306member
    Quote:
    Originally Posted by melgross View Post


    We've both been reading the comments here about Verison's lousy service. Maybe it's worse here in New York than other places, but I doubt it.



    Don't know what to tell ya. I have Verizon, and every time I've called them, the CS guy or gal has been good to great. I'm on the West Coast.



    CS shouldn't vary due to region (well, okay, maybe it does- people in particular regions might be routed to particular call centers), but network reliability does vary greatly by region, for any carrier.



    All I can say is, if Verizon's service was uniformly terrible, their churn rate should be in the toilet. It's not- its consistently the best in the US actually (except when US Cellular is having a particularly hot quarter, and they don't seem to anymore).



    .
  • Reply 57 of 93
    macgregormacgregor Posts: 1,434member
    Well where I am Verizon is considered by most to be the best in customer service, though that was a couple of years ago, so I don't really hold much weight in the opinion of random anecdotes.



    I think as bad as many perceive Cingular/ATT to be, they will be under big time pressure to do a better job as of July 1st!
  • Reply 58 of 93
    tbagginstbaggins Posts: 2,306member
    Quote:
    Originally Posted by MacGregor View Post


    ...I don't really hold much weight in the opinion of random anecdotes.



    Then don't. :



    http://www.jdpower.com/telecom/ratin...care/index.asp



    http://www.jdpower.com/press-release...spx?id=2007017



    Quote:

    I think as bad as many perceive Cingular/ATT to be, they will be under big time pressure to do a better job as of July 1st!



    Let's hope they're up to it, for Apple's sake.

    .
  • Reply 59 of 93
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by TBaggins View Post


    If Google and Apple ever did do that, it'd likely be as an MVNO... in other words, they'd lease network time/capacity from an existing network, they wouldn't build their own (as that would take several years and many billions of dollars, if they were interested in being nationwide, which I think they would).



    There are several MVNOs (mobile virtual network operators) already in the US, and carriers such as Virgin Mobile, Tracfone, etc. are pretty successful as such (I think both have around 4 million US customers).



    .



    This is about the time that someone points out how WiMax is on the horizon, despite it still being on the horizon after 4 years.



    If Google really does have these mobile data centers and dark fiber that Cringely has talked about so very much then I don't think it would be that expensive for Google to construct their own towers offering wireless free internet and VoIP services.
  • Reply 60 of 93
    melgrossmelgross Posts: 31,780member
    Quote:
    Originally Posted by solipsism View Post


    This is about the time that someone points out how WiMax is on the horizon, despite it still being on the horizon after 4 years.



    If Google really do have these mobile data centers and dark fiber that Cringely has talked about so very much then I don't think it would be that expensive for Google to construct their own towers offering free internet and VoIP services.



    I do keep pointing it out, but no one listens!



    http://www.clearwire.com/
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