Preview freezes when trying to open pdf's.

Posted:
in Genius Bar edited January 2014
Any ideas? I actually did a reinstall of tiger today, and this has been about my only hiccup. For some reason Preview freezes, i get the spinning beach ball, and i've gotten the "The application Preview has unexpectedly quit" dialogs. Hm....

Comments

  • Reply 1 of 3
    MarvinMarvin Posts: 14,538moderator
    Is this with the same set of PDF documents or is it with all PDFs? Also, do those PDFs open in Acrobat? Finally, what do the crash logs say?
  • Reply 2 of 3
    dmberdmber Posts: 204member
    all pdfs that i've tried -- just a couple from different sets.



    they open in acrobat reader.



    where do i find/how do i get crash logs?



    thanks for all your help marvin.
  • Reply 3 of 3
    MarvinMarvin Posts: 14,538moderator
    Quote:
    Originally Posted by dmber View Post


    they open in acrobat reader.



    Ok, that means it's probably preview and not the PDFs. It could be that Preview isn't supporting a feature of the PDFs though, sometimes recently made PDFs have newer features that only work in apps like Acrobat.



    Quote:
    Originally Posted by dmber View Post


    where do i find/how do i get crash logs?



    When it crashes, it comes up with a dialog and there's a report button. Clicking that gives you the log.



    These reports are stored in /Library/logs/crashreporter or /Users/<name>/Library/logs/crashreporter under the name of each app.



    You can also try deleting your Preview preferences in /Users/<name>/Library/preferences/com.apple.preview.plist.
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