This totally sucks. Imagine the impact on sales when iPhone is launched in Europe, bad news travels fast. I so want to short AAPL right now, but I just can't bring myself to do it....yet!
I wouldn't be so sure. Supposedly the first generation nano scratch problem was going to kill their sales but Apple still had record holiday sales.
We don't know if it means this at all. There were bound to be some types of defects that happened. Apple will learn from this and adjust its manufacturing to minimize the problem. Please name me the electronics company who is able to ship 100% defect free devices.
At this point Apple probably does not know how many touch screen or AC adaptors will fail. If its a very small number in proportion to the number of iPhone users there is little need to make a big announcement about it. Just replace the defective devices and keep it moving.
Does Dell make a big announcement on the number of its computer failures?
I have the prob, yet I also wouldn't be too quick to jump to a "doom and gloom" mindset. After all, this phone has been in the works for years. It's been rigorously tested (PC Magazine Stress test, anyone). My understanding is that Jobs has been using the phone for quite a while. I'm confident Apple will get to the bottom of this.
It's just real unfortunate that it's another excuse for competitors, media, whomever, to pound the iPhone into the ground. Atlas Shrugged, anyone...?
If that scenario is true, the genius you talked to is a jackass. It's acknowledged that your SIM card will work in another AT&T phone, and he has no reason to get upset at the notion. Hopefully you got his name, because you should e-mail the store manager and complain.
The store manager (actually - Asst. Manager) was present for part of this. Its a SMALL Apple store and they did seem a little unaware of the widespread issues here. But yes, I did write a letter to Apple.
Ans yes, I have been using my Sony 810 just fine with my iPhone Sim card even after being told it was not allowed. But I miss my iphone after going back t the SE 810.
Wow if they were only half as proactive about the vertical line problem with the 17" Powerbooks. I'm tired of waiting for Apple to actually acknowledge the problem like Dell has already done months ago.
We don't know if it means this at all. There were bound to be some types of defects that happened. Apple will learn from this and adjust its manufacturing to minimize the problem. Please name me the electronics company who is able to ship 100% defect free devices.
At this point Apple probably does not know how many touch screen or AC adaptors will fail. If its a very small number in proportion to the number of iPhone users there is little need to make a big announcement about it. Just replace the defective devices and keep it moving.
Does Dell make a big announcement on the number of its computer failures?
I used the words 'if' and 'potentially'. I was not stating that there is any proof of a widespread and fundamental problem, but this echos a bad experience I had with a certain Sony product.
Once upon a time, Sony produced a hand-held form factor radio receiver that covered the whole spectrum from 150khz to about 115mhz. It was called the ICF Pro-80. Like the iPhone, it was very much a premium product with a price to match. In order to make this engeering marvel, Sony used a new technology called Surface Mount Devices - you may have heard of it. Unfortunately, the technology was new and not all aspects of it had been fully tested for longevity. There turned out to be an issue with the miniaturised electrolytic capacitors Sony used and after a few years, their seals leaked and the electrolyte within seeped out and the performance of the products made with them deteriorated to the point where they were either unusable or had only a small fraction of their original performance - every single one made. Of course this happened outside the warranty period so Sony didn't mind. Mine ceased functioning altogether within about 4-5 years of purchase.
Lets all hope the iPhone doesn't turn out to be Apples' ICF Pro-80!
I don't know...... but I don't think that is the issue, since the media treats companies such as Dell with relative indifference compared to Apple.
The media will slam Apple for any defects in the iPhone. Which there will be even in a small measure. So the whole cycle is only inevitable.
Remember back when there were people all over these boards complaining about problems with their Mac Book. The problems were resolved and the result was Apple selling more laptops than its ever sold in history.
When Apple announces it has sold over a million iPhones at the end of the quarter the negative reports that really only effected a small number of iPhone users will be forgotten.
The media will slam Apple for any defects in the iPhone. Which there will be even in a small measure. So the whole cycle is only inevitable.
I think it goes with the territory. Apple gets a disproportionate amount of positive ink too. I think it's possible that they get more of that ink than all the other brands combined.
Mine ceased functioning altogether within about 4-5 years of purchase.
4-5 years is a long time for an electronic gadget that receives a lot of abuse. I've only had it for a month and I've already dropped it 3 or 4 times. Imagine how many times it'll get dropped over 4-5 years. I didn't really plan to have it that long anyway.
We don't know if it means this at all. There were bound to be some types of defects that happened. Apple will learn from this and adjust its manufacturing to minimize the problem. Please name me the electronics company who is able to ship 100% defect free devices.
A good point but unfortunately not many other manufacturers make such big noises when they get it right so the press take less delight in ripping them down when something goes wrong. Steve Jobs tends to stick his head above the parapet on occasions and as the saying goes once your head is above the wall you are asking to be shot!
It was only the other day Jobs said something along the lines of 'There is a lot of junk being sold out there and Apple do no sell Junk'. When you start getting carried away with your own genius and start making statements like that you need to very sure that you have got everything right. The likes of Dell and HP and others tend to just release products with less fanfare and hype and therefore are not torn down as much for faliures.
That being said though i am sure Apple would not want it any other way, the hype is part of the package and a few mistakes aint gonna kill them. They really do need to be carefull what they say though, i love my MBP but if i were to think about it there are a couple of real flaws that really should not be there (my lid not shutting properly due to a warped lid - seems to be a very common problem).
is this issue brought down stocks by $7.62??? geez
hope it is something wrong with LCD screens in some batches
I really need to point out something to Apple fans, i have had to say this before but nobody ever listens. There are other things going on in the world dudes, just because a big price drop coincides with bad news from Apple 2+2 does not always equal 4!
There is a lot going on in the world and yesterday there was another tumble on the worlds stock markets, there is real fears of a global credit crunch and the markets are getting worried. If the whole market goes south then Apple will suffer as a consequence regardless of their performance. Now is not really the best time to be playing the stock market but if you want to keep hold of your Apple shares then expect a bumpy ride and don't assume that any drops are being caused by the slightest bit of negative press.
EDIT: :-) Looks like we had the same idea tomkari!!
I had the exact problem. Went to Apple Store-Westchester. The said they had not seen the issue before. I referenced the apple insider article and they said you can't trust these sites. They did in fact refuse to give me a replacement phone and would not waive the $29 fee for a loaner. I asked for a manager and got no satisfaction. I paid the money and left a little lighter.
It was only the other day Jobs said something along the lines of 'There is a lot of junk being sold out there and Apple do no (sic) sell Junk'. When you start getting carried away with your own genius and start making statements like that you need to very sure that you have got everything right. The likes of Dell and HP and others tend to just release products with less fanfare and hype and therefore are not torn down as much for faliures.
Excellent point.
Be careful what you wish for. The phrase, "hoisted on one's own petard" comes to mind....
I had the exact problem. Went to Apple Store-Westchester. The said they had not seen the issue before. I referenced the apple insider article and they said you can't trust these sites. They did in fact refuse to give me a replacement phone and would not waive the $29 fee for a loaner. I asked for a manager and got no satisfaction. I paid the money and left a little lighter.
Unfortunately Apple is very hostile towards rumor sites such-as macrumors and appleinsider. But either way that wasn't good customer-service.
Took my phone in this past Wednesday to an Apple Store and got my replacement phone in the mail today (Friday). Wow. Talk about fast. I almost regret I spent the time downloading all my stuff into the loaner.
Instead of fixing my phone, it appears they sent me a new one. My old serial # started with 7S7 and the new one is 7T7.
The screen also feels different, although I may be imagining things. But it certainly is not as slick to the touch. A bit more friction when you slide your finger across it. Again, maybe my imagination.
UPDATE: Nah, the screen feels the same. Must have been a bit of residue from the clear plastic protecting sheath.
Day 5 still waiting ... Dropped the phone off on Monday but haven't heard anything. No calls, no updates ... I wanted to see how proactive Apple was going to be ...
Comments
This totally sucks. Imagine the impact on sales when iPhone is launched in Europe, bad news travels fast. I so want to short AAPL right now, but I just can't bring myself to do it....yet!
I wouldn't be so sure. Supposedly the first generation nano scratch problem was going to kill their sales but Apple still had record holiday sales.
We don't know if it means this at all. There were bound to be some types of defects that happened. Apple will learn from this and adjust its manufacturing to minimize the problem. Please name me the electronics company who is able to ship 100% defect free devices.
At this point Apple probably does not know how many touch screen or AC adaptors will fail. If its a very small number in proportion to the number of iPhone users there is little need to make a big announcement about it. Just replace the defective devices and keep it moving.
Does Dell make a big announcement on the number of its computer failures?
I have the prob, yet I also wouldn't be too quick to jump to a "doom and gloom" mindset. After all, this phone has been in the works for years. It's been rigorously tested (PC Magazine Stress test, anyone). My understanding is that Jobs has been using the phone for quite a while. I'm confident Apple will get to the bottom of this.
It's just real unfortunate that it's another excuse for competitors, media, whomever, to pound the iPhone into the ground. Atlas Shrugged, anyone...?
Does Dell make a big announcement on the number of its computer failures?
I don't know...... but I don't think that is the issue, since the media treats companies such as Dell with relative indifference compared to Apple.
If that scenario is true, the genius you talked to is a jackass. It's acknowledged that your SIM card will work in another AT&T phone, and he has no reason to get upset at the notion. Hopefully you got his name, because you should e-mail the store manager and complain.
The store manager (actually - Asst. Manager) was present for part of this. Its a SMALL Apple store and they did seem a little unaware of the widespread issues here. But yes, I did write a letter to Apple.
Ans yes, I have been using my Sony 810 just fine with my iPhone Sim card even after being told it was not allowed. But I miss my iphone after going back t the SE 810.
We don't know if it means this at all. There were bound to be some types of defects that happened. Apple will learn from this and adjust its manufacturing to minimize the problem. Please name me the electronics company who is able to ship 100% defect free devices.
At this point Apple probably does not know how many touch screen or AC adaptors will fail. If its a very small number in proportion to the number of iPhone users there is little need to make a big announcement about it. Just replace the defective devices and keep it moving.
Does Dell make a big announcement on the number of its computer failures?
I used the words 'if' and 'potentially'. I was not stating that there is any proof of a widespread and fundamental problem, but this echos a bad experience I had with a certain Sony product.
Once upon a time, Sony produced a hand-held form factor radio receiver that covered the whole spectrum from 150khz to about 115mhz. It was called the ICF Pro-80. Like the iPhone, it was very much a premium product with a price to match. In order to make this engeering marvel, Sony used a new technology called Surface Mount Devices - you may have heard of it. Unfortunately, the technology was new and not all aspects of it had been fully tested for longevity. There turned out to be an issue with the miniaturised electrolytic capacitors Sony used and after a few years, their seals leaked and the electrolyte within seeped out and the performance of the products made with them deteriorated to the point where they were either unusable or had only a small fraction of their original performance - every single one made. Of course this happened outside the warranty period so Sony didn't mind. Mine ceased functioning altogether within about 4-5 years of purchase.
Lets all hope the iPhone doesn't turn out to be Apples' ICF Pro-80!
I don't know...... but I don't think that is the issue, since the media treats companies such as Dell with relative indifference compared to Apple.
The media will slam Apple for any defects in the iPhone. Which there will be even in a small measure. So the whole cycle is only inevitable.
Remember back when there were people all over these boards complaining about problems with their Mac Book. The problems were resolved and the result was Apple selling more laptops than its ever sold in history.
When Apple announces it has sold over a million iPhones at the end of the quarter the negative reports that really only effected a small number of iPhone users will be forgotten.
The media will slam Apple for any defects in the iPhone. Which there will be even in a small measure. So the whole cycle is only inevitable.
I think it goes with the territory. Apple gets a disproportionate amount of positive ink too. I think it's possible that they get more of that ink than all the other brands combined.
Mine ceased functioning altogether within about 4-5 years of purchase.
4-5 years is a long time for an electronic gadget that receives a lot of abuse. I've only had it for a month and I've already dropped it 3 or 4 times. Imagine how many times it'll get dropped over 4-5 years. I didn't really plan to have it that long anyway.
hope it is something wrong with LCD screens in some batches
We don't know if it means this at all. There were bound to be some types of defects that happened. Apple will learn from this and adjust its manufacturing to minimize the problem. Please name me the electronics company who is able to ship 100% defect free devices.
A good point but unfortunately not many other manufacturers make such big noises when they get it right so the press take less delight in ripping them down when something goes wrong. Steve Jobs tends to stick his head above the parapet on occasions and as the saying goes once your head is above the wall you are asking to be shot!
It was only the other day Jobs said something along the lines of 'There is a lot of junk being sold out there and Apple do no sell Junk'. When you start getting carried away with your own genius and start making statements like that you need to very sure that you have got everything right. The likes of Dell and HP and others tend to just release products with less fanfare and hype and therefore are not torn down as much for faliures.
That being said though i am sure Apple would not want it any other way, the hype is part of the package and a few mistakes aint gonna kill them. They really do need to be carefull what they say though, i love my MBP but if i were to think about it there are a couple of real flaws that really should not be there (my lid not shutting properly due to a warped lid - seems to be a very common problem).
is this issue brought down stocks by $7.62??? geez
hope it is something wrong with LCD screens in some batches
sub prime credit is the reason that all stocks tanked today. Not some dead glass on the iPhone.
is this issue brought down stocks by $7.62??? geez
hope it is something wrong with LCD screens in some batches
I really need to point out something to Apple fans, i have had to say this before but nobody ever listens. There are other things going on in the world dudes, just because a big price drop coincides with bad news from Apple 2+2 does not always equal 4!
There is a lot going on in the world and yesterday there was another tumble on the worlds stock markets, there is real fears of a global credit crunch and the markets are getting worried. If the whole market goes south then Apple will suffer as a consequence regardless of their performance. Now is not really the best time to be playing the stock market but if you want to keep hold of your Apple shares then expect a bumpy ride and don't assume that any drops are being caused by the slightest bit of negative press.
EDIT: :-) Looks like we had the same idea tomkari!!
EDIT: :-) Looks like we had the same idea tomkari!!
Yes, but you went into a much more detailed explanation.
It was only the other day Jobs said something along the lines of 'There is a lot of junk being sold out there and Apple do no (sic) sell Junk'. When you start getting carried away with your own genius and start making statements like that you need to very sure that you have got everything right. The likes of Dell and HP and others tend to just release products with less fanfare and hype and therefore are not torn down as much for faliures.
Excellent point.
Be careful what you wish for. The phrase, "hoisted on one's own petard" comes to mind....
I had the exact problem. Went to Apple Store-Westchester. The said they had not seen the issue before. I referenced the apple insider article and they said you can't trust these sites. They did in fact refuse to give me a replacement phone and would not waive the $29 fee for a loaner. I asked for a manager and got no satisfaction. I paid the money and left a little lighter.
Unfortunately Apple is very hostile towards rumor sites such-as macrumors and appleinsider. But either way that wasn't good customer-service.
Instead of fixing my phone, it appears they sent me a new one. My old serial # started with 7S7 and the new one is 7T7.
The screen also feels different, although I may be imagining things. But it certainly is not as slick to the touch. A bit more friction when you slide your finger across it. Again, maybe my imagination.
UPDATE: Nah, the screen feels the same. Must have been a bit of residue from the clear plastic protecting sheath.