Problem with printer driver

in Genius Bar edited January 2014

I've get a rather old HP 950c printer.

I've been using it with my Windows PC until recently - when I moved to the Mac platform.

Anyway, on the PC, I have been using the printer on the network. It was connected to one of the computers and shared through it. The thing is that even if the printer was off, the second I would send a print job - it would have toggled on and start printing. This doesn't happen anymore. On the Mac, I have to power-up the printer manually. Printing would occur afterwards.

Anyway, do you think there's anything I can do? This specific behavior happens with the driver that was auto-installed by Apple for this printer (after I manually chose it from a list)


  • Reply 1 of 8
    No one has any idea?
  • Reply 2 of 8
    Had Hp printer, once I upgraded to Leopard had to buy a new one as Leopard did not have the drivers.

    No problems since.

  • Reply 3 of 8
    nofeernofeer Posts: 2,422member
    had same problem posted AI about trashing all hp drivers then installing new one, go to hp and search downloads for macbook tiger drivers worked for me. i cant rememaber where posted but others had the same problem if i find it i will edit my post

    found it

    Thank you for contacting HP Total Care.

    I understand that after installing the Deskjet 830c on your new Intel mac. This can occur with the older printers on the new macs with the intel driver that is pre installed...the only workaround that may resolve this issue is to uninstall the driver in the system now and then install an older version of the software...this is not a guaranteed fix, but it has resolved the issue for most.

    Please follow the steps below:

    1. Remove the HP Print Drivers installed.


    > NOTE: If you have any other HP printers they may have to be

    > reinstalled.


    > a. Open the hard drive volume (by default labeled Macintosh HD).

    > b. Select Library.

    > c. Select Printers.

    > d. Single-click on the HP folder and drag it to the Trash.


    > 2. Clearing Preferences:


    > a. Click on File at the top of your screen.

    > b. Select and click on Find.

    > c. In the search box at the top of the window type in


    > d. Highlight all the contents and drag them to the Trash.

    > e. Close the windows.


    > NOTE: The items appear to remain in this window, but have actually

    > been moved to the Trash.


    > 3. Once the HP folder has been removed it is important to repair

    > the disk permissions. Please complete the following steps:


    > a. Open the hard drive volume (by default labeled Macintosh HD).

    > b. Double-click Applications.

    > c. Double-click Utilities.

    > d. Double-click Disk Utility.

    > e. Single-click on the name of your hard drive located on the

    > left (usually says Macintosh OS).

    > f. Click the FIRST AID tab at the top.

    > g. Select Repair Disk Permissions.

    > h. The process takes about 10 minutes depending on your system.

    > i. Restart the Macintosh by selecting Restart from the Apple

    > menu.

    > 4. Run the install of the software driver

    NOTE: Clicking the link may give an error indicating it is

    invalid. If this occurs, copy the portion of the address

    on the remaining line(s) and paste it at the end of the

    address showing in your browser until the complete address

    is displayed in the Address box.

    > 5. Adding the printer into the printer list:


    > a. Open the hard drive volume (by default labeled Macintosh HD).

    > b. Double-click Applications.

    > c. Double-click Utilities.

    > d. Double-click Printer Setup Utility:

    > 1. If the printer is listed, highlight it and press the

    > Delete button at the top of the window.

    > 2. Click the Add icon.

    > 3. Click once on the name of the printer, then click Add.

    > e. Once the printer is on the printer list, close the Printer

    > Setup Utility.


    > 6. Print a test page:


    > a. Open the hard drive volume (by default labeled Macintosh HD).

    > b. Double-click Applications.

    > c. Double-click TextEdit.

    > 1. In the untitled window, type: "This is a test".

    > 2. Select Page Setup from the File menu.

    > 3. Select the name of your printer from the "Format

    > For:" menu and Click OK.

    > 4. Select Print from the File menu.

    > 5. Click Print and make note if the test page is

    > successful.

    This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.

    You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

    For information on keeping your HP and Compaq products up and running, please visit our Web site




    HP Total Care

    ***Do Not Delete Service Ticket Number***


    ***Do Not Delete Service Ticket Number***

    Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data.

    For more information, including technical information updates, please visit our Web site at

    -----Original Message-----

    From: [email protected]

    Date: 11/04/2007 15:30:25 EST

    To: HP Support


    Subject: HP Deskjet 830c Printer e-mail support

    hp e-mail support

    language_code : en

    language : English

    Country of Residence : United States

    product_line : 83

    product_oid : 61011

    product_name : HP Deskjet 830c Printer

    part_number : C6413A

    purchase month : 8

    purchase year : 1998

    problem area : color and print quality problems

    operating system : Macintosh OS X 10.4

    How is your product connected to your PC? : USB Cable

    problem description : using appleworks6 or printing from google documents

    print quality

    print doesn't reflect font or size print out doesn't look like "preview"

    bottom edge of all print lines cutoff and wrong size

    troubleshooting : removed and replaced printer cartridge

    removed and replaced paper

    setting changes : still does it

    form url :

    form country : United States
  • Reply 4 of 8
    Thanks man. But did it fix the exact same problem? i.e. printing WORKS but the printer just doesn't power up automatically.
  • Reply 5 of 8
    nofeernofeer Posts: 2,422member
    the printer came on but the lower third of each word was gone, and it would print one line per PAGE wasted a lot of paper. but older hp printers on intel have had several problems, the other thing you can do if the above doesn't work is use hp email service they got back to me in 1-2 days with the above. search hp forums, intel+older hp had many problems
  • Reply 6 of 8
    lirandlirand Posts: 174member
    Removed the driver, deleted the printer, fixed permissions (and all other things that appear on the instruction list you posted) - The printer still doesn't power-on automatically.
  • Reply 7 of 8
    nofeernofeer Posts: 2,422member
    did you reinstall new driver as per hp site?? they have intel updated drivers

    if that doesn't work, contact hp
  • Reply 8 of 8
    Originally Posted by NOFEER View Post

    did you reinstall new driver as per hp site?? they have intel updated drivers

    if that doesn't work, contact hp

    Yap. I'll try contacting HP.
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