New Guy question
Hi,
I bought my first Mac yesterday and I am already having issues. For whatever reason the unit shuts off at will and then re-boots. I have already had two call into apple and I am wondering if this is common. The OS was 10.5 and I have already upgraded to 10.5.2. Since the upgrade the issue has not happened, so I am keeping my fingers crossed. Any insight is much appreciated.
Bill
I bought my first Mac yesterday and I am already having issues. For whatever reason the unit shuts off at will and then re-boots. I have already had two call into apple and I am wondering if this is common. The OS was 10.5 and I have already upgraded to 10.5.2. Since the upgrade the issue has not happened, so I am keeping my fingers crossed. Any insight is much appreciated.
Bill
Comments
In that case it would actually seem to work for you sofar, doesn't it?
I'd take it back and demand a replacement. The people at the Apple Store tend to be quite accommodating.
it happened 5 or 6 times before i downloaded 10.5.2.
i had an issue turning the machine on this morning, but it seems fine now. i am puzzled. i will keep a close watch on it. so far tonight i have been on it for 2 hours with no issues. this is the longest period of time so far, so i am keeping my fingers crossed.
I would just see which one (MacMall or Apple) wants it back. It's not going to fix itself.
i upgraded the ram when i bought it, that may be the issue.
Have you tried to run it with the factory installed RAM?
on the 5th call to apple, they deemed my mac DOA due to a hardware issue. my machine crapped out while i was in the middle of reloading the os software with the tech on the phone.
apple totally took care of me by sending me a new unit once fed ex was in possession of the broken one. i only went 1 1/2 business days without a machine. i am glad apple took care of me and in the future i will buy straight through them and avoid using resellers. the tech guys at apple were top notch!
i did try the apple ram, thought i had it fixed, but i didn't.
on the 5th call to apple, they deemed my mac DOA due to a hardware issue. my machine crapped out while i was in the middle of reloading the os software with the tech on the phone.
apple totally took care of me by sending me a new unit once fed ex was in possession of the broken one. i only went 1 1/2 business days without a machine. i am glad apple took care of me and in the future i will buy straight through them and avoid using resellers. the tech guys at apple were top notch!
Oh shit yeah, I always buy through them - you're safer.