Popularity of Apple's One-to-One a reason for reform

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Comments

  • Reply 41 of 52
    ianmac47ianmac47 Posts: 43member
    Seems like a poor management decision. If there are available slots in the middle of the day, and not enough slots on off peak hours, then simply migrate employees from middle of the day shifts to evening and weekend shifts.
  • Reply 42 of 52
    hezekiahbhezekiahb Posts: 448member
    Quote:
    Originally Posted by Seahawk Fan View Post


    If OSX just works and is so intuitive and Vista doesn?t why is the demand so high for personal one on one training...



    Seems like a Microsoft commercial just waiting to happen.



    Troll!



    Because most people have been indoctrinated by Microsoft & no amount of intuition will easily break indoctrination. You have to undo the brainwashing.
  • Reply 43 of 52
    marccatmarccat Posts: 1member
    Big whoopie...I have found the Apple stores pretty and okay to buy from but forget about service or Genius bar..find a good authorized service provider and use them ...advice is usually free and you do nto have to make an appointment. I do not want to wait behind a windows convert who cannot turn on their ipod.
  • Reply 44 of 52
    Quote:
    Originally Posted by cwingrav View Post


    Apple wants to keep buyers in the store and not in the other authorized dealer's place. This is a good program to keep this going.



    Apple could get people who buy Macs elsewhere, to spend time in the Apple store, and still allow them to sign up for One-To-One, by continuing to make the One-To-One service, etc. available only in Apple Stores, which is how it's currently done. I agree that One-To-One shouldn't, and probably couldn't effectively, be done outside of an Apple Store--picture Best Buy trying to do it.
  • Reply 45 of 52
    Quote:
    Originally Posted by donlphi View Post


    What happened to the days when Apple dominated in the grade schools and high schools.



    Among other reasons (like Microsoft's predatory practices you cite), some years ago, Apple restructured their department that handles sales to schools, and replaced some people in that department who had been successfully promoting Apple products to schools for years, with some new people who really didn't know how to do the job properly when they were hired, so they restarted Apple's sales to schools program partly from scratch. Apple started losing contracts to schools, and to this day they haven't regained a lot of those contracts.
  • Reply 46 of 52
    mrochestermrochester Posts: 681member
    Quote:
    Originally Posted by hezekiahb View Post


    Troll!



    Because most people have been indoctrinated by Microsoft & no amount of intuition will easily break indoctrination. You have to undo the brainwashing.



    ...Or Macs simply aren't as intuitive as many people like to make out. It's a perfectly valid point. If the Macs are so intuitive and easy to use as we keep hearing, why do they need to provide training sessions? That seems to go completely against their marketting message.
  • Reply 47 of 52
    I bought a new Macbook (the aluminum one) when released last year.



    Can I buy the one-to-one now?



    Thanks,

    Alan

  • Reply 48 of 52
    nvidia2008nvidia2008 Posts: 9,262member
    Quote:
    Originally Posted by [email protected] View Post


    I bought a new Macbook (the aluminum one) when released last year.



    Can I buy the one-to-one now?



    Thanks,

    Alan





    Unfortunately, nope.



    "One to One costs just $99 for a full year and is available only at the time you purchase a new Mac from the Apple Retail Store or soon from the Apple Online Store."

    http://www.apple.com/retail/onetoone/



    However, you can always attend the free group workshops ongoing at Apple Retail Stores

    http://www.apple.com/retail/workshops/
  • Reply 49 of 52
    hiimamachiimamac Posts: 584member
    Quote:
    Originally Posted by brucep View Post


    I am shocked and stunned.





    Apple stands alone in the whole world with this kind of high level of client based services. FLAWLESS ,



    The future just arrived .





    go apple





    peace





    9





    Flawless? Really?



    More like greed.

    As I stated before, this is nothing more than cutting back.

    Why should (from Apple's point of view), pay a mac specialist that knows iLife $17 dollars an hour when they can pay a specialist $10 an hour to do the same job, which they do I might add.



    Gone are the days where you can walk in and ask for training on Final Cut or Motion, next time your in store, ask a trainer if he or she knows the PRO APPS, chances are, there may be one or two. A few years ago this all changed. Then it changed again last year with the handing out of booklets that were 100% iLife only and email attachments.



    Apple does NOT cater to the PRO user anymore.



    Anyway, this is Apple's way of cutting back on the already small 15% full time positions.



    Apple has HUGE high turn around to keep people from getting full time, 15% or less are full time to save them money on benefits, insurance, stuff like that. And, to get FULL TIME, you have to sell ONE TO ONE and APPLECARE with 80% of your sales, otherwise, forget it, there is some other $10 an hour person waiting in line to take their job.



    I have a few friends as Trainers and Geniues, I was told they used to get great pay, plus commission. Now it's just a regular retail, low wage job with no future for the most part in it.



    I feel bad for those that are going to get laid off. Was in the Pasadena store, a few friends said they have cut back big time and sales are just okay given the state they are in. Retail Manager is Mike with a few girl assistant managers and one make asst manager. Good people. Really nice people.
  • Reply 50 of 52
    nvidia2008nvidia2008 Posts: 9,262member
    Ha! I guessed it was you after reading the post, even before looking at who posted it.



    Quote:
    Originally Posted by hiimamac View Post


    Flawless? Really?



    More like greed.

    As I stated before, this is nothing more than cutting back.

    Why should (from Apple's point of view), pay a mac specialist that knows iLife $17 dollars an hour when they can pay a specialist $10 an hour to do the same job, which they do I might add.



    Gone are the days where you can walk in and ask for training on Final Cut or Motion, next time your in store, ask a trainer if he or she knows the PRO APPS, chances are, there may be one or two. A few years ago this all changed. Then it changed again last year with the handing out of booklets that were 100% iLife only and email attachments.



    Apple does NOT cater to the PRO user anymore.



    Anyway, this is Apple's way of cutting back on the already small 15% full time positions.



    Apple has HUGE high turn around to keep people from getting full time, 15% or less are full time to save them money on benefits, insurance, stuff like that. And, to get FULL TIME, you have to sell ONE TO ONE and APPLECARE with 80% of your sales, otherwise, forget it, there is some other $10 an hour person waiting in line to take their job.



    I have a few friends as Trainers and Geniues, I was told they used to get great pay, plus commission. Now it's just a regular retail, low wage job with no future for the most part in it.



    I feel bad for those that are going to get laid off. Was in the Pasadena store, a few friends said they have cut back big time and sales are just okay given the state they are in. Retail Manager is Mike with a few girl assistant managers and one make asst manager. Good people. Really nice people.



  • Reply 51 of 52
    nvidia2008nvidia2008 Posts: 9,262member
    Retail is shit, end of story. But Apple does Retail the best. So it's on the top of the pile. But Retail is Retail at the end of the day. I've been in the industry a few years (Apple Premium Reseller) and generally, I don't know why companies and organisations don't give a shit about Retail. Something weird about the whole industry the way management views it.



    You get the right Retail staff, manage them well, pay them what they deserve for long hours and idiotic customers, and things chug along well. Cut that down and it's just run-of-the-mill meaningless stuff.



    I don't know where Apple is, but maybe it is not invincible from succumbing to the crappiness of what Retail is.



    Or maybe there's something I'm not seeing or understanding.
  • Reply 52 of 52
    Quote:
    Originally Posted by Fast Fred 1 View Post


    should be.....if there's an Apple store close, buy.



    I think he was accurate in his correction
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