Adobe Photoshop Elements 6: anyone receive it yet?

argeliusargelius
Posted:
in Mac Software edited January 2014
I pre-ordered Adobe's Photoshop Elements 6 for Mac several months after it was first announced.



Has anyone received it yet? Given that it was released early last week, was thinking it would have shown up by now... (And Adobe's customer support is really slow/nonresponsive...

Comments

  • Reply 1 of 5
    palterpalter Posts: 98member
    I also pre-ordered from the Adobe store. While the order status at the store still lists it as "Pending", my copy arrived yesterday (Friday).
  • Reply 2 of 5
    argeliusargelius Posts: 309member
    Thanks. I'm trying to be patient but I want it now!
  • Reply 3 of 5
    argeliusargelius Posts: 309member
    Quote:
    Originally Posted by palter View Post


    I also pre-ordered from the Adobe store. While the order status at the store still lists it as "Pending", my copy arrived yesterday (Friday).



    Quick question: how was it shipped? UPS, FEDEX or USPS?
  • Reply 4 of 5
    nomannoman Posts: 8member
    Quote:
    Originally Posted by Argelius View Post


    Quick question: how was it shipped? UPS, FEDEX or USPS?



    Mine shipped FedEx ground from Georgia (I used the free shipping option). It shipped on the 25th and is due here in California tomorrow (31st).
  • Reply 5 of 5
    argeliusargelius Posts: 309member
    I decided to email Adobe customer support to confirm Elements had shipped. I thought the reply was hilarous



    When you can't answer my question, why send a two sentence response when have the opportunity to babble on and on for 13...

    ====================



    Hello Adobe Customer,



    Thank you for contacting Adobe Customer Service.



    Due to the Support Portal being closed on weekends, we were unable to

    respond to your e-mail. We sincerely regret any inconvenience this may

    have caused and appreciate your patience.



    I understand that you want to confirm the shipment of Photoshop Elements

    6.0 for Macintosh.



    It would have been a pleasure to assist you with this issue. However, I

    am unable to do so, as this issue cannot be resolved via this support

    portal.



    Please contact our Customer Service department at the below mentioned

    number.



    Our Customer Service department will be able to provide you with the

    best solution on this particular issue.



    I apologize for the inconvenience this may cause.



    For your records, your customer ID number is 1207684xx. The customer ID

    number is the easiest way for us to access your account in our database.

    In the future, please provide this number when you contact Adobe. Your

    Case number is 20074xxx.



    The Web Support Portal Representatives are available from Monday to

    Friday. For your convenience, on weekends we have a dedicated phone

    support for Customer Service related queries. Please feel free to

    contact our phone support at 1 (800) 833-6687 from 6:00am-8:00pm PST, 7

    days a week.



    We thank you for your time and are pleased to inform that you are one of

    our esteemed customers.



    Best Regards,



    Victor M.

    Adobe Customer Service
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