Verizon iPhone 4 owners report fewer dropped calls than AT&T
Owners of Apple's iPhone 4 on the AT&T network are more than twice as likely to report dropped calls than Verizon customers, a new survey has found.
ChangeWave on Tuesday released the results of its latest survey, comparing AT&T iPhone 4 owners and Verizon iPhone 4 owners. The 4,068 respondents showed that 4.8 percent of AT&T iPhone 4 owners experienced a dropped call on their handset over the past 90 days, compared with 1.8 percent of Verizon subscribers.
Those results are similar to an industry-wide, non-iPhone-specific poll conducted separately by ChangeWave. In that poll, 4.6 percent of AT&T subscribers reported dropped calls, compared with 1.4 percent of Verizon customers.
Also surveyed were prospective future iPhone 4 buyers, most of which indicated they are likely to buy the handset on Verizon's network While 46 percent of respondents said they are likely to choose Verizon, 27 percent said they would sign with AT&T. A significant number of those polled -- 27 percent -- said they are unsure or did not choose AT&T or Verizon.
"Verizon is still in the very early stages of its iPhone 4 offering to consumers," ChangeWave said, noting that the CDMA iPhone 4 just launched in February "It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system."
Finally, the survey also asked customers about their satisfaction with the iPhone 4, and the results showed near-identical happiness on the part of both Verizon and AT&T customers. Verizon customers were slightly more satisfied, with 82 percent choosing "very satisfied," compared to 80 percent of AT&T iPhone 4 users.
And 16 percent of Verizon customers identified themselves as "somewhat satisfied," while 18 percent of AT&T customers were of the same opinion. That means that 98 percent of both AT&T and Verizon iPhone 4 users consider themselves "satisfied" at some level with their handset.
ChangeWave's polls have consistently found for years that iPhone customers are extremely satisfied with the device. Apple's numbers far exceed those of competitors including HTC, Motorola and Samsung.
ChangeWave on Tuesday released the results of its latest survey, comparing AT&T iPhone 4 owners and Verizon iPhone 4 owners. The 4,068 respondents showed that 4.8 percent of AT&T iPhone 4 owners experienced a dropped call on their handset over the past 90 days, compared with 1.8 percent of Verizon subscribers.
Those results are similar to an industry-wide, non-iPhone-specific poll conducted separately by ChangeWave. In that poll, 4.6 percent of AT&T subscribers reported dropped calls, compared with 1.4 percent of Verizon customers.
Also surveyed were prospective future iPhone 4 buyers, most of which indicated they are likely to buy the handset on Verizon's network While 46 percent of respondents said they are likely to choose Verizon, 27 percent said they would sign with AT&T. A significant number of those polled -- 27 percent -- said they are unsure or did not choose AT&T or Verizon.
"Verizon is still in the very early stages of its iPhone 4 offering to consumers," ChangeWave said, noting that the CDMA iPhone 4 just launched in February "It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system."
Finally, the survey also asked customers about their satisfaction with the iPhone 4, and the results showed near-identical happiness on the part of both Verizon and AT&T customers. Verizon customers were slightly more satisfied, with 82 percent choosing "very satisfied," compared to 80 percent of AT&T iPhone 4 users.
And 16 percent of Verizon customers identified themselves as "somewhat satisfied," while 18 percent of AT&T customers were of the same opinion. That means that 98 percent of both AT&T and Verizon iPhone 4 users consider themselves "satisfied" at some level with their handset.
ChangeWave's polls have consistently found for years that iPhone customers are extremely satisfied with the device. Apple's numbers far exceed those of competitors including HTC, Motorola and Samsung.
Comments
I've also had a few cases where I called home and heard no ringing tone but the phone rang at home and my wife could hear me when she picked up. That sounds like either an iPhone problem or ATT.
I'm a new customer to ATT. The past month I've had 3 or 4 dropped calls. I was in a strong signal area and was not moving so I'm thinking it's either high traffic on a cell tower or some software or protocol glitch with their equipment.
I've also had a few cases where I called home and heard no ringing tone but the phone rang at home and my wife could hear me when she picked up. That sounds like either an iPhone problem or ATT.
I get them all the time, but much less frequently than when I got my 3G is 2008. The network and iPhone 4 itself are much better now, but it still happens.
No Verizon for me though because no simultaneous voice and data is a deal breaker.
No Verizon for me though because no simultaneous voice and data is a deal breaker.
I agree - this far outweighs the dropped call issue..
I agree - this far outweighs the dropped call issue..
For me, the lack of good international roaming capability is also a complete deal breaker. Now if a future iPhone has a single model for all carriers, then I might consider it, when LTE is so ubiquitous that the simultaneous voice and data limitation isn't an issue.
Data speed/simultaneous voice and data are a high priority for me.
But Verizon's data speed has been frustrating for switchers. 'Boy Genius' switched back to AT&T because of this.
Data speed/simultaneous voice and data are a high priority for me.
Data speed is nice when you're in an AT&T area that has it. Otherwise, Verizon's speed is very comparable, and their coverage is so ridiculously better, it's not even fair.
I have been a Verizon customer for about 4 years and i was just curious, what is a dropped call?
I have been a Verizon customer for about 4 years and i was just curious, what is a dropped call?
It's when you call a phone on ATT, and that end disappears while you still show a connection. You can verify this by redialing them, and their ATT phone isn't online as you get dropped-into-their-voicemail-immediately.
Then they call you back 15-30mins later when they have network access again!
I have been a Verizon customer for about 4 years and i was just curious, what is a dropped call?
It's one of those things that happen to other people. Kinda like those colds and flus that PC's get.
I'm truly grateful Verizon finally got the iPhone. Had they not there would be no competition after AT&T gobbles up T-Mobile, and the successor to Ma Bell would once again become the monopoly. That would be terrific for shareholders but horrible for end users.
As far as the voice and data deal breaker, I'm sure Verizon will fix this. I agree it's a bother sometimes, but so is missing an important call.
Agreed, I do get them about 1 out of every 2-3 calls (college town), but what's the big deal, hit redail. True AT&T should be better for the amount you pay but I prefer GSM any day.
May I ask why you prefer GSM?
For me, the lack of good international roaming capability is also a complete deal breaker. Now if a future iPhone has a single model for all carriers, then I might consider it, when LTE is so ubiquitous that the simultaneous voice and data limitation isn't an issue.
It's clear to me the CDMA iPhone 4 is an interim model put out there to plug a hole, hence the "CDMA-only" restriction. There are CDMA "world phones" made by others and hopefully Apple will join that party with the iPhone 5.
Data speed is nice when you're in an AT&T area that has it. Otherwise, Verizon's speed is very comparable, and their coverage is so ridiculously better, it's not even fair.
I really think that the key is how good is the AT&T service in the areas you frequent most? In my case, I get good AT&T coverage pretty much everywhere I go, so the data speed is just one more advantage for AT&T. I had Verizon before the iPhone came out, and it worked ok for me also.
From what I hear, if I was in San Francisco, or New York City, switching to Verizon would be a no brainer.
Bottom line, know the differences between the two phones (data speed, simultaneous voice+data, international coverage, voice and data coverage, etc), and make the decision based on that.
There is no right or wrong answer for everyone - it really depends on your circumstances.
Sadly, even in the same room (6' away) from my MicroCell, I often only have one bar and can't place a call.
Hence why your handle makes sense for this particular post....
Come on guys wake up, a phone that drops calls all the time is not a phone at all. Its extremely irritating to the person on the other line. Especially when they too are using ATT and dropping calls on you.
If ATT worked for me, I would fire them. In fact thats what i did.