Help with my QPS drive.
Can you help me? QPS cannot. Here is my problem, copy and pasted from the email I sent them:
"I am using the above mentioned drive (model # QPS-525) and am having
difficulties with my computer once I am finished burning a CD.Â*
Everything works fine, but when the drive is finishing burning the disc,
my computer slows down to the point my only option is to restart.Â* It
takes several minutes just to close a window or click on a menu and have
the menu options appear.Â* About once out of every ten times I burn a CD
I do not have this problem---the CD mounts on the desktop and it appears
in the left side menu of iTunes along with the library and playlists.Â*
More often than not, however, I get the slowdown and am forced to
reboot.Â* Is there a way to alleviate this problem?Â* I would appreciate
any advice you may have."
They responded
"toasttitanium version 5.1 is reported by roxio as being 10.1.2 compatible
Â*Â*Â*Â*Â*any other legacy software or devices may cause problems in 10.1.2 investigate them as separate issues"
First off--what is legacy software? Thanks for explaining QPS. Ever think maybe not everyone that uses your products knows everything under the sun about computers? I sure don't...iTunes is Apple and TT is Roxio...so what is legacy???
This really doesn't help me. I cannot believe they respond by telling me TT is compatible with OSX. like iTunes isn't?????????
They are trying to hide a hardware problem as a software problem.
OK, maybe I am being harsh, but I am pissed that I spent big bucks on this drive and that is all I get as a response. Add to that it does not even address the issue at hand.
I would call, but the cheapskates do not even have a toll free #. you would think that if I spent $250 on their drive I could call them for tech support for free.
As for switching to TT...why should I? First of all, I have 1100+ songs in iTunes, playlists set up, the whole works...I spend a lot of time with it...I know it well, it is like second nature to me.
Plus, I do not have the cash to shell out for another burner, or the money to buy TT. And, I am not downgrading to a USB FireWire drive if I sold this one---I would not have enough $$ for another FireWire drive. It really pisses me off.
So, does anyone have a solution to the problem?
Have you had any issues with QPS? I have been browsing various message boards and have seen people post about problems but no real solutions.
"I am using the above mentioned drive (model # QPS-525) and am having
difficulties with my computer once I am finished burning a CD.Â*
Everything works fine, but when the drive is finishing burning the disc,
my computer slows down to the point my only option is to restart.Â* It
takes several minutes just to close a window or click on a menu and have
the menu options appear.Â* About once out of every ten times I burn a CD
I do not have this problem---the CD mounts on the desktop and it appears
in the left side menu of iTunes along with the library and playlists.Â*
More often than not, however, I get the slowdown and am forced to
reboot.Â* Is there a way to alleviate this problem?Â* I would appreciate
any advice you may have."
They responded
"toasttitanium version 5.1 is reported by roxio as being 10.1.2 compatible
Â*Â*Â*Â*Â*any other legacy software or devices may cause problems in 10.1.2 investigate them as separate issues"
First off--what is legacy software? Thanks for explaining QPS. Ever think maybe not everyone that uses your products knows everything under the sun about computers? I sure don't...iTunes is Apple and TT is Roxio...so what is legacy???
This really doesn't help me. I cannot believe they respond by telling me TT is compatible with OSX. like iTunes isn't?????????
They are trying to hide a hardware problem as a software problem.
OK, maybe I am being harsh, but I am pissed that I spent big bucks on this drive and that is all I get as a response. Add to that it does not even address the issue at hand.
I would call, but the cheapskates do not even have a toll free #. you would think that if I spent $250 on their drive I could call them for tech support for free.
As for switching to TT...why should I? First of all, I have 1100+ songs in iTunes, playlists set up, the whole works...I spend a lot of time with it...I know it well, it is like second nature to me.
Plus, I do not have the cash to shell out for another burner, or the money to buy TT. And, I am not downgrading to a USB FireWire drive if I sold this one---I would not have enough $$ for another FireWire drive. It really pisses me off.
So, does anyone have a solution to the problem?
Have you had any issues with QPS? I have been browsing various message boards and have seen people post about problems but no real solutions.
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