Apple updates Support Communities forum with instant search box, streamlined UI
Apple on Thursday updated its forum-style Support Communities webpage with a new dual-purpose text input box that can both search and post questions, as well as and a fresh look more in line with other pages on the company's website.
Web cache of Apple's Support Communities webpage as seen on June 17 (left) and today.
As seen in the image above, the most obvious change to the Apple Support Communities site is a large central text entry box that rolls in search functions with question submittals. Until now, the two assets have been separate entities.
The new search box is also "instant" in that it dynamically runs searches for relevant discussion matches as users type in text, pulling up a list of possible hits from across the Communities website. Alternatively, registered members with a valid Apple ID can type in a question and have it posted to the appropriate forum by clicking on a large button labeled "Submit my question to the community."
Other changes include a new exploration feature that allows users to browse the Community pages by category and topic. Options include current and past devices, software, iCloud, developer forums and tutorials, among others. Forum views are also revamped, with a sliding carousel bar at the top of each page pointing to popular threads and discussions within that section.
Also built in to the revamped design are new sections like "People" that include search functionality. Another section offers quick links to discussions in which users are currently active.
Apple has been working on offering a more consistent online presence by building site design changes that incorporate more iconography and fewer text links.
The tweaks may be a reflection of the company's growing mobile device ecosystem. With more customers reaching Apple.com from iPhones and iPads, the new layout appears to be moving toward one tailored to touchscreen rather than keyboard and mouse input.
Web cache of Apple's Support Communities webpage as seen on June 17 (left) and today.
As seen in the image above, the most obvious change to the Apple Support Communities site is a large central text entry box that rolls in search functions with question submittals. Until now, the two assets have been separate entities.
The new search box is also "instant" in that it dynamically runs searches for relevant discussion matches as users type in text, pulling up a list of possible hits from across the Communities website. Alternatively, registered members with a valid Apple ID can type in a question and have it posted to the appropriate forum by clicking on a large button labeled "Submit my question to the community."
Other changes include a new exploration feature that allows users to browse the Community pages by category and topic. Options include current and past devices, software, iCloud, developer forums and tutorials, among others. Forum views are also revamped, with a sliding carousel bar at the top of each page pointing to popular threads and discussions within that section.
Also built in to the revamped design are new sections like "People" that include search functionality. Another section offers quick links to discussions in which users are currently active.
Apple has been working on offering a more consistent online presence by building site design changes that incorporate more iconography and fewer text links.
The tweaks may be a reflection of the company's growing mobile device ecosystem. With more customers reaching Apple.com from iPhones and iPads, the new layout appears to be moving toward one tailored to touchscreen rather than keyboard and mouse input.
Comments
Perhaps desktop users give more detailed/useful feedback.
Personally, I will not type out more than a paragraph or two on an iDevice, whether it be e-mail, a product review, whatever. It's possible that Apple is deliberately improving the feedback quality by not offering quick-and-dirty mobile interfaces. A "this sucks lol" comment isn't really productive to Apple Support.
A more deliberate, thoughtful, and well-written response will ultimately be of more use to Apple, but much of that type of reflection and comment authoring requires time and deliberation. iDevices are not optimally suited for such matters.
For sure, I often have a computer, iPad, and iPhone in the same room, but I may choose a certain device depending on the amount of typing I need to do.
In the same way, I might have a penknife, paring knife, and chef's knife, and I will choose one tool that might be more suited to the job at hand.
It's pretty much crap.
We said that about the previous version but we got use to it.
Same here.
No Edit button.
Didn't have one fo iOS devices but now it's gone for computers also.
Likely it'll get fixed..
Another change by Apple with the end result being no direct human support. All support will be done via Forum or Chat
Amazon is going to lose a ton of money on MayDay, guaranteed. Watch their quarterly figures.
Amazon is going to lose a ton of money on MayDay, guaranteed. Watch their quarterly figures.
Where do you get that idea? You mistakenly believe Amazon needs a massive support staff to sustain Mayday. They have like 8 customers. The only reason they can do it is because their device ownership is so low. I doubt there are more than 1000 legitimate presses of the Mayday button per day, worldwide. All of which can be handled by as little as as 50 support reps. Apple on the other hand.....
source? 9to5Mac claims Apple is launching something similar to Amazon's mayday service this fall.
No, they're not. It would require more support reps than Apple currently has total employees. Whoever reported that is a moron. Won't comment on the validity of reposting it.
Because it's not needed. This is 2014, not 2006.