Open Letter from a potential re-Switcher ...
On the subject of .Mac services. I sent this via the .Mac feedback just a few minutes ago.
Dear Sirs:
I was a Mac user for many years - SE, IIci, SE/30, 7500 - and switched to a Wintel machine because of my job. I have recently been considering switching back to the Mac. I have read the .Mac info and have no problem, conceptually, paying the $100/year fee for .Mac services. HOWEVER, there are some caveats:
1. If I am going to PAY, then I expect a service level agreement similar to that of any webhosting company I deal with.
2. That means you don't touch my email. If I want to spam-filter it I'll handle that myself thanks. Isn't that why the Mail app includes the new "junkmail" feature?
3. There should be a "network status" webpage to inform the PAID users of network outages, planned maintenance, etc.
4. That means 7x24x365 phone and email support, as well as guaranteed uptime with compensation for unreasonable downtime. I should be able to get a snapshot of my "webstats" - hits, bandwidth used, disk and email space used, etc.
If you wish to take on the role of a paid service provider, I'm all for it. But you'd better act like one as well, otherwise I'll keep my money.
Regards,
- Windows users wanting to come back to the Apple Family.
Dear Sirs:
I was a Mac user for many years - SE, IIci, SE/30, 7500 - and switched to a Wintel machine because of my job. I have recently been considering switching back to the Mac. I have read the .Mac info and have no problem, conceptually, paying the $100/year fee for .Mac services. HOWEVER, there are some caveats:
1. If I am going to PAY, then I expect a service level agreement similar to that of any webhosting company I deal with.
2. That means you don't touch my email. If I want to spam-filter it I'll handle that myself thanks. Isn't that why the Mail app includes the new "junkmail" feature?
3. There should be a "network status" webpage to inform the PAID users of network outages, planned maintenance, etc.
4. That means 7x24x365 phone and email support, as well as guaranteed uptime with compensation for unreasonable downtime. I should be able to get a snapshot of my "webstats" - hits, bandwidth used, disk and email space used, etc.
If you wish to take on the role of a paid service provider, I'm all for it. But you'd better act like one as well, otherwise I'll keep my money.
Regards,
- Windows users wanting to come back to the Apple Family.
Comments
I agree. Paying customers should get top notch service and I think Apple will be looking to provide this. My next Mac purchase will probably have me signing up as well.
One thing they have to change is to not automaticly remove things from your iDisk that shows future Apple products or mock ups anymore. Remember the "Design your own iMac" thread after FlowerPower was released? They removed all mockups without giving a notice or anything. As paying customers I hope we have some additional rights against Apple when it comes to things like that.