At 97%, Apple Watch customer satisfaction outpaces original iPhone, iPad - report

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Comments

  • Reply 61 of 83
    sphericspheric Posts: 2,666member
    Ah, the "UI is a little clunky." How so? I am genuinely curious.

    The passcode is a necessary condition for ApplePay. Not for anything else, afaik. So, if you're not using AP on the Watch, you would not need to activate the passcode.

    You are asked the passcode every time the watch loses connection to the phone. Generally, you can bypass it by unlocking the phone once when you put the watch on in the morning, but on some days, connectivity is a little weird, and you can see the prompt multiple times during the day.

    ApplePay is not available in this country.
  • Reply 62 of 83

    After the New York Times fashion director, Vanessa Friedman, publicly announced her break up with her Apple Watch in the newspaper then on CNBC to get more coverage back on Wednesday, June 10, 2015, I wonder if the New York Times will publish an article covering this satisfaction rating? Or if CNBC will call her to ask her thoughts about this rating? Probably not. <img class=" src="http://forums-files.appleinsider.com/images/smilies//lol.gif" /> 

  • Reply 63 of 83
    djsherlydjsherly Posts: 1,031member
    sog35 wrote: »
    Dude the problem is with you.

    And so on.


    And on.

    And on.





    And on.
    Man you gotta pull that stick out of your ass. Are you like this in real life? Because if you are you'd be unbearable
  • Reply 64 of 83
    spheric wrote: »
    You are asked the passcode every time the watch loses connection to the phone. Generally, you can bypass it by unlocking the phone once when you put the watch on in the morning, but on some days, connectivity is a little weird, and you can see the prompt multiple times during the day.

    ApplePay is not available in this country.

    You're incorrect, but it's good news! The watch only prompts you for the passcode when it believes that it is no longer in contact with your wrist - it has nothing to do with connectivity to the phone. It's likely that you wear your watch very loosely, which would cause multiple passcode prompts during the day.

    Further good news is that you can easily turn off the passcode feature permanently, by going to the Settings app -> Passcode -> Turn Passcode Off
  • Reply 65 of 83
    cash907cash907 Posts: 893member
    1) Did Wristly survey those original iPad/iPhone owners years ago? If not, comparing the three is pointless.

    2) Did Wristly survey random users in general, or Power Users that were members of their site?

    3) 33% being "somewhat satisfied" isn't what I would call a ringing endorsement. I was "somewhat satisfied" with my meal at a restaurant last night, but I won't be going back or recommending it to friends.
  • Reply 66 of 83
    mstonemstone Posts: 11,510member
    Quote:
    Originally Posted by anantksundaram View Post

     

    Ah, the "UI is a little clunky." How so? I am genuinely curious.

     

    The passcode is a necessary condition for ApplePay. Not for anything else, afaik. So, if you're not using AP on the Watch, you would not need to activate the passcode.


    Clunky is kind of a vague term but things like when you are on the Activity screen, I find I have to tap several times before getting any result when trying to move to a detail page. Once on the change goals page, if you cancel and then try to change steps or distance setting it keeps popping up calories instead. In general I find, what I call, mystery navigation, which is difficult to remember, whether you are supposed to swipe up or sideways or press a button, use force touch, etc..in other words, clunky.

     

    I see what you are getting at now with the passcode, and I do want to use it for Apple Pay and I do have to re-enter my passcode several times a day because it has accidentally become disconnected from my wrist, hence disconnected from my iPhone.

  • Reply 67 of 83
    djsherlydjsherly Posts: 1,031member
    sog35 wrote: »
    here you go again with name calling.

    you were so offended with me asking if you were a troll ( I was asking a question, not making a statement) and you call me zombie, teenager, nightmare, mindless, and moron.

    you really need to take yourself less seriously.
    You should really read some of your own posts and think about the advice you've given just here.

    The survey itself looks opt in which calls into question the population of the survey. No doubt many are satisfied with the watch but even among Apple fans here the praise is not anywhere near as universal as this survey implies.

    I don't trust these numbers.
  • Reply 68 of 83
    jungmarkjungmark Posts: 6,927member
    cash907 wrote: »
    3) 33% being "somewhat satisfied" isn't what I would call a ringing endorsement. I was "somewhat satisfied" with my meal at a restaurant last night, but I won't be going back or recommending it to friends.

    Then you weren't satisfied.
  • Reply 69 of 83

    I finally managed to get an Apple Watch and I must say that I love it. I am not the most active person socially so I don't get too many calls or messages during the day. But the calendar events being on the wrist + the fact that I can control my Apple TV really is very convenient. Notifications on the screen are also pretty good and I love the tap.

     

    I like that active calories can now be tracked since it has a heart rate monitor. I love being reminded to stand up and I love closing the rings!

     

    But the most convenient thing for me about the Apple Watch is that it tells the time! It is a something I have missed since I stopped wearing a watch a couple of years back. Back then, the rumours of an iWatch had just started and I told myself that the next watch I wear will be designed by Apple. Now I am happy!

  • Reply 70 of 83
    kerrybkerryb Posts: 270member

    Those that think the Apple Watch will be a repeat of the iPhone or iPad are mistaken. Apple Watch is an accessories product and not "yet" a device which stands on its own. Of course anyone which owns and one has either placed an order within an hour of its launch meaning these are early adopters and tech fans. I ordered a model which was severely delayed, I made a visit to an apple retail store to check out what I hoped was coming my way and to my surprise I was not excited by what I saw. This is certainly the most advance wearable computer one can buy but to me it has a long way to go still until it is a necessary device and not a cool gadget. 

  • Reply 71 of 83
    sphericspheric Posts: 2,666member
    Quote:

    Originally Posted by kerryb View Post

     

    Those that think the Apple Watch will be a repeat of the iPhone or iPad are mistaken. Apple Watch is an accessories product and not "yet" a device which stands on its own. Of course anyone which owns and one has either placed an order within an hour of its launch meaning these are early adopters and tech fans. I ordered a model which was severely delayed, I made a visit to an apple retail store to check out what I hoped was coming my way and to my surprise I was not excited by what I saw. This is certainly the most advance wearable computer one can buy but to me it has a long way to go still until it is a necessary device and not a cool gadget. 




    I'm not sure I'm "excited" by the Apple Watch as I am by other gadgets. It doesn't do much I couldn't do before; it merely does them less obtrusively and is a rather beautiful part of my daily life. 

  • Reply 72 of 83
    asciiascii Posts: 5,936member
    Quote:

    Originally Posted by Mac_128 View Post

     

    According to the survey "31 percent said they were "somewhat satisfied" while 66 percent were "very satisfied/delighted."

     

    So that's really 66% that really love the watch, and 31% that have some reservations. 


    That's what I thought when I read this article. The 97% figure lumps together "very satisfied/delighted," with "somewhat satisfied," those seem to be quite different things. It's a bit misleading to group together different things. They should have just presented the two figures separately and not attempted to add them.

  • Reply 73 of 83
    djsherlydjsherly Posts: 1,031member
    sog35 wrote: »
    They used the same method for iPhone and iPad.
    Sure, you can take a relative view of satisfaction across the sample size but the numbers themselves are pretty much meaningless for a host of reasons, not the least of which is the way the sample is composed, or the way the questions are phrased.

    Not doubting the apple watch users who found this survey sire are happy, but they're not 97% happy/satisfied.
  • Reply 74 of 83

    I am using the apple watch and I must say I am very happy to have this watch on my wrist.

  • Reply 75 of 83
    So if 31% are somewhat satisfied, does that mean they could be mostly dissatisfied? Seems it would be more accurate to herald the 66% (although it's below the target of 80% which is typical for this type of survey).
  • Reply 76 of 83
    djsherlydjsherly Posts: 1,031member
    Quote:

    Originally Posted by sog35 View Post

     

     

    stop making things more complicated that it has to be.

     

    Bottom line is only 3% polled are not satisfied.  PERIOD.  End of STORY.

     

    You are either SATISFIED or you are NOT SATISFIED.

     

    Stop trying to make excuses.  Those who bought it LOVE IT.  deal with it son.




    No. Those who chose to participate in the survey where somewhat satisfied or better. Those who knew wristly existed, found it, signed up, and participated in the survey. All 1000 of them. Of which about 800 bothered to respond. That doesn't strike me as a particularly persuasive sample. It's like lining up a bunch of Cavs fans and asking them if they like Le Bron. What the hell do you think the answer's going to be?

     

    You don't statistic much do you. If you can't see the problem with the method of the survey then more the fool you.

     

    Again - don't doubt for a second that many - maybe most - are happy with their Apple watches, but leaning on these statistics makes you a fool.

  • Reply 77 of 83
    djsherlydjsherly Posts: 1,031member
    Quote:

    Originally Posted by sog35 View Post

     

     

    They used the same method for iPhone and iPad.

     

    And the Watch scored higher than those two amazing products.

     

    So you are saying most Watch users are probably happy?  So whats your point with questioning the data?  

     

    If tons of Watch users were not happy we would see a deluge of returns like what happenned to Samsung Gear and the media would pick up that story in a millisecond.  But we have not.  This poll is just another bit of evidence that the Watch is doing great.

     

    And your example is WRONG.  The Poll was done not by an APPLE WATCH website but a wearables website.  There are literally THOUSANDS of different wearbles.  The better comparisson is polling a group of NBA fans not just specificly Cavs fans.  Or polling a bunch of sports fans.

     

    Apple Watch = Lebron

    Wristly readers = Sports Fans

    Apple Website = Cavs fans

     

    Get it?




    Reading's not a big thing with you either, huh?

     

    wristly.co - "The largest independent Apple Watch research platform" - show me anywhere on that website where they evaluate other wearables.

     

    What I'm saying - AND I CLEARLY HAVE TO WRITE IN ALL CAPS TO GET MY POINT ACROSS, is that website creates a self selecting population. I don't understand how you don't get this. You have to have an active interest in the watch to find, sign up and participate. That kind of  composition basically makes the survey pointless. Hey all you people who like this product, do you like this product? I'm surprised it wasn't 100% to be honest.

     

    And they did not use the same method for iPad and iPhone. The didn't even poll on it. 

     

    "In one of the most important results of this week’s analysis, we compared Wristly’s customer satisfaction results for the Apple Watch with previous customer satisfaction results conducted by ChangeWave Research for the first generation versions of the iPhone and iPad. The results were, in fact, very positive for the Apple Watch, as a 97% customer satisfaction rating places it ahead of both of these beloved Apple “v1.0” products! "

     

    They should have started that paragraph with - "In one of the most important pieces of BULLSH*T in this week's analysis", because

     

    1. They didn't use the same methodology so they have ZERO business making the comparison

    2. It wasn't even their survey to begin

     

    So you basically made up that they used the same method.

     

    Ciao.

  • Reply 78 of 83
    jungmarkjungmark Posts: 6,927member
    ratadata wrote: »
    So if 31% are somewhat satisfied, does that mean they could be mostly dissatisfied? Seems it would be more accurate to herald the 66% (although it's below the target of 80% which is typical for this type of survey).

    No because if they were mostly dissatisfied, they would have chosen "dissatisfied" or "somewhat dissatisfied ".
    djsherly wrote: »

    No. Those who chose to participate in the survey where somewhat satisfied or better. Those who knew wristly existed, found it, signed up, and participated in the survey. All 1000 of them. Of which about 800 bothered to respond. That doesn't strike me as a particularly persuasive sample. It's like lining up a bunch of Cavs fans and asking them if they like Le Bron. What the hell do you think the answer's going to be?

    You don't statistic much do you. If you can't see the problem with the method of the survey then more the fool you.

    Again - don't doubt for a second that many - maybe most - are happy with their Apple watches, but leaning on these statistics makes you a fool.

    The fact is people rather complain than complement on the Internet. So based on that, 97% is fantastic.

    And your analogy is off. These aren't Apple fans but Apple watch owners. Many of them are non techie types. So a more appropriate analogy is surveying NBA ticket buyers on whether they think LBJ is great.
  • Reply 79 of 83
    asciiascii Posts: 5,936member
    Quote:

    Originally Posted by sog35 View Post

     

     

    Oh give me a break.

     

    You are either satisfied or you are not.  Stop trying to twist the numbers to fit your opinion.


    If I said the 66 and 31 figures should be e.g. added together, divided by 2 and then multiplied by Pi, that would be trying to twist the numbers. But I just said they should be presented in their raw form, as collected, which is the opposite of trying to put a twist on anything.

  • Reply 80 of 83
    asciiascii Posts: 5,936member
    Quote:
    Originally Posted by sog35 View Post

     

     

    You are either satisfied or you are not.

     

    97% satisfaction rating.  DEAL WITH IT.

     

    The cut off line is satisfaction.  

     

    What next?  You want 10 different answers.  

     

    Could not be more satisfied

    Extremely satisfied

    Very much satisfied

    Very satisfied

    Satisfied

    More satisfied than not

     

    Seriously.  Just deal with it.  97% are SATISFIED.  There is no reason to parce the data any further.


    Saying 66% are very satisfied, and 31% are somewhat satisified is not "parsing the data," it *is* the data. I think they should just present it as is. It's pretty good. If they want to say 97% are satisfied they should go out and ask the binary question "Are you satisfied Y/N?" 

     

    Because I'm not sure that everyone who choose "somewhat satisfied" when given 4 options would choose "satisified" if only given 2 options. Because "somewhat satisfied" gives you the option of expressing that you liked only some part of it, e.g. you liked the timepiece functionality but nothing else. But if you were given the binary choice of satisfied or not, that must refer to the device as a whole, and in that case the person above would probably say they were not satisfied with the device as a whole.

     

    Joining those two categories to me just seems like a word-parsing game, i.e. both answers contain the word "satisfied" so we'll group them. But people aren't word-matching computers, they look at the meaning of phrases as a whole, and their choice is effected by the other options available to them.

     

    Anyway I bet Tim Cook will mention this survey in the conference call today, he loves these kind of things.

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