Calm down Susan. Your all caps emphasis does not add gravitas to your rant. Return it until you get a good one is not a solution to the issue. It's a remedy for one person's bent iPad. It's not a solution to the issue of the bending. There's a difference. Might I suggest you project your insecurities elsewhere. How the hell would I get 15 minutes of fame from this? You sound unhinged.
Right... you spent more time fabricating perceived "issues" I have instead of addressing my points, and of many others challenging you. That pretty much validate's your agenda.
I'm not defending Apple. I'm defending common sense. If something - anything - one buys from any company is not to their "standards", return it and move on. That is the solution for everything. Why you feel Apple needs to somehow do an extra step beyond is just nonsense. Maybe you need a hug as well?
Apple states that they have a 400-micron tolerance. That's .012 inches. Not perceivable as far as I'm concerned to the human eye. This bend shown on AI's photos obviously is beyond those tolerances so it's perfectly acceptable to return it. If a company sees an abnormally large number of returns for this kind of problem, they that means they will most likely change whatever manufacturing process to address it. That's common sense, but apparently not to you.
People like you would find some ambulance-chasing law firm and sue Apple for millions of dollars for perceived "suffering" because of nonsense like this. It's not like the consumer is forced into keeping a defective unit, yet here we are explaining to people like you how ridiculous your position is.
No doubt anything Riccio said was approved by legal. If there’s a problem in the manufacturing process Apple is not going to tell the world they’re just going to quietly fix it. The only way they’d admit it is if it was something significant enough to warrant a recall or a replacement program. This clearly does not. I have a 12.9” WiFi only model and it is perfectly straight. No imperfections. It feels as rigid as the one it replaced.
If it does not in any way impact the performance or functionality of the unit, what is the problem?
Were people expecting to use the device as a 'straight edge', as a ruler? Does it degrade the quality of the image on the screen? Were people expecting to tightly stack them 20 high?
Yes, I am sure they will try and do better, but really people. are you really paying the high price for these devices because of their supreme flatness? And then you stick them in your pocket?
Yeah. That’s good to know. A more clear answer. Trolls please stop whining.
Huh? If you can not offer anything more in way of a intelligent response to legitimate criticism of Apple than calling other posters “whiners” then get out of the Comments section and practice kissing the ring of Tim Cook.
"Some bending is normal." -- that sounds pretty bad to me. Better PR-wise for Apple to just state their less than half a millimeter tolerance, then stop, referring the press to their return policy. Instead, they seem to be feeding the story.
I wish the picture had a ruler or something along side you you could see the degree of bending a little easier. Has anyone here tried to return one? If so, what happened?
Any pictures in the internet can be altered even our own self with perfection....I don’t believe what this so called youtuber experts or whoever they are...i do my own qa
This statement is nonsensical and made for news outlets not technical people. 400 microns isn't a specification. I managed the manufacturing of diamond vit wheels for pcd grinding for 7ish years. We measured flatness of every wheel we made. A specification isn't written that way. A spec is written like this .250 +/- .010. In other words, it's a quarter of an inch and it can be a hundredth of inch either way.
We don't know what the actual spec is here. Is it plus or minus 400 microns? Also flatness is very hard to measure. You would normally use a CMM - coordinate measuring machine. They're pretty slow for something mass produced and it would be possible to scratch the screen.
Finally, we don't know when the spec is taken. Does the spec refer to the housing before assembled or after fully assembled? Either way Apple's answer is lacking, technically speaking.
After watching Apple's precision machining infomercials for more than a decade, they, themselves, have created an expectation of, well, 'supreme' precision. Of course we can just take the thing back if we notice anything that is not to our liking after we open the box--but that is not the issue. The point, IMO, is that Apple responded with the wrong message--it clearly contradicts their adamant focus on perfection (go back and watch all of the past keynotes and count the shiny and 'fantastical' adjectives they use when describing their products).
They could have done a bit better by saying: "We are aware of the issue. And, while overall function is not known to be compromised, we encourage anyone not satisfied with any apparent abnormality to return the item to the store for an immediate replacement. We apologize for any inconvenience this may cause".
Such nonsense response for a $1000 device. Your "production standards" are too low if a bent product exceeds your standards.
"We don't ship junk" Steve Jobs
Predictable that this thread would attract all the new 1st post trolls, without a fucking thing of insight to add.
You really think the new iPad is "junk"? It's probably the most impressive product Apple has ever made. We live in an age where there's tons of assholes and trolls with nothing better to do than to obsess over anything Apple releases to try and come out with the next "gate" and proclaim that the company is finished. Even these "bent" iPads are imperceptible during actual usage, and the only people who really pretend to give a shit are those are fantasize about Apple being wiped out of existence anyway. Steve shipped alot more "junk" than this iPad.
Interesting about the curve, but I can see how this is a non-issue for real world users because the device has plenty of flex in it, which seems deliberate when you use the device. I.E. You can lay it flat on a table and despite the camera bump it won't rock back and forth as you draw on it.
To me personally (speaking from the perspective of having one of these) I'm glad that it has that amount of flex because if it rocked back and forth like the iphone does it would drive me insane. It was the first thing I noticed when I used it, I literally said to myself "how does this lay flat even though there is a camera bump."
Maybe the case meets that spec when it is milled but gets deformed during the rest of the assembly process?
What are you even talking about. Return the thing if it appears bent to you.Why is this something you have to tell people.
Why are you repeatedly saying "just return it"? I think everyone here knows to return it if it bent. But you seem hell bent (intented) on trying to down play the issue. People hold Apple to higher standards because Apple holds themselves to higher standards. They're responses to this issue, thus far don't reflect a high standard. It smacks of legalese. It's pretty obvious some of the bending is beyond 400 microns. That's not explained by "tolerances". The issue should be addressed properly so that people have confidence in the products they're buying. "Return 'til you get a good one" isn't the solution.
That's not "pretty obvious" at all.
The statement says that the tolerances are 400 microns. That's an interesting fact. If you get one that is off by more than 400 microns then Apple considers it defective, just like they would if you get one that has a screen that doesn't work. They ship millions of devices; some will be defective. Now we know where that line is. We have no data about what percentage of new iPod pros are > 400 microns versus 100-399 microns versus <99 microns (none are 0 microns). Without data, we have no idea if this is a problem or the typical internet mountain out of a molehill.
Really not sure what you're disagreeing with. Based on the pics floating around it is pretty obvious some of the bending is beyond 400 microns. 400 microns is almost visually imperceptible. The bending we've seen pictured is not that. You and I agree that bending beyond 400 microns is defective. I said nothing about percentages. I said some were obviously beyond 400 microns. There's nothing to disagree with on that point.
Unless the alleged manufacturing defect happened to your iPad Pro, I think taking a complete stranger on the Internet at their word isn’t always the best strategy. Let Apple suss out the facts of the matter.
Quote from Dan Riccio which apparently everybody but me did not see: "This 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won't change during normal use over the lifetime of the product." He added elsewhere in the article that it does not affect usage of the product in any way, and this is less than the variance of previous models.
In other words, get out your micrometers and check your MacBooks, MBPs, iPads, and iPhones ... you'll likely find a very slight variance, because thin products tend to have such variance, and you never noticed it until you used a scientific instrument to check it.
If there's so much "bend" that you can immediately see it with the naked eye, by all means return it, but -- I think this is likely to turn out to be much ado about nothing.
Maybe the case meets that spec when it is milled but gets deformed during the rest of the assembly process?
What are you even talking about. Return the thing if it appears bent to you.Why is this something you have to tell people.
Why are you repeatedly saying "just return it"? I think everyone here knows to return it if it bent. But you seem hell bent (intented) on trying to down play the issue. People hold Apple to higher standards because Apple holds themselves to higher standards. They're responses to this issue, thus far don't reflect a high standard. It smacks of legalese. It's pretty obvious some of the bending is beyond 400 microns. That's not explained by "tolerances". The issue should be addressed properly so that people have confidence in the products they're buying. "Return 'til you get a good one" isn't the solution.
All products have issues. Apple may have few but they do have them. They don’t operate on magic. They are a company comprised of the best folks in the field.
The Reality distortion field is strong on this one.
Bud may be pleased? to see it didn't die with Jobs after all...
You guys are nuts in my opinion. A manufacturer has problems in their products.People can return them. Can’t you trust people to utilize their common senses.No company operates on Magic.
Maybe the case meets that spec when it is milled but gets deformed during the rest of the assembly process?
What are you even talking about. Return the thing if it appears bent to you.Why is this something you have to tell people.
Why are you repeatedly saying "just return it"? I think everyone here knows to return it if it bent. But you seem hell bent (intented) on trying to down play the issue. People hold Apple to higher standards because Apple holds themselves to higher standards. They're responses to this issue, thus far don't reflect a high standard. It smacks of legalese. It's pretty obvious some of the bending is beyond 400 microns. That's not explained by "tolerances". The issue should be addressed properly so that people have confidence in the products they're buying. "Return 'til you get a good one" isn't the solution.
RETURNED THE DARN BEND THINGY, now go somewhere ie Microsoft or Google thingy....be done w it...you cry baby
Your reaction is extreme too.All companies’ products can have issues. Do Ferraris have no issues just because they are ‘premium’.
Yeah. That’s good to know. A more clear answer. Trolls please stop whining.
Huh? If you can not offer anything more in way of a intelligent response to legitimate criticism of Apple than calling other posters “whiners” then get out of the Comments section and practice kissing the ring of Tim Cook.
The people on one side of this argument have actual data. Appleinsider & Apple have shown the data .
Apple sells premium devices at a premium price. The correct response in this market is: “No problem, sir, if you’re not happy we’re not happy. We’ll replace it with a new unit. And here’s a $25 gift card for your inconvenience.” Save the excuses for cheap also-ran tablets.
Maybe the case meets that spec when it is milled but gets deformed during the rest of the assembly process?
What are you even talking about. Return the thing if it appears bent to you.Why is this something you have to tell people.
Why are you repeatedly saying "just return it"? I think everyone here knows to return it if it bent. But you seem hell bent (intented) on trying to down play the issue. People hold Apple to higher standards because Apple holds themselves to higher standards. They're responses to this issue, thus far don't reflect a high standard. It smacks of legalese. It's pretty obvious some of the bending is beyond 400 microns. That's not explained by "tolerances". The issue should be addressed properly so that people have confidence in the products they're buying. "Return 'til you get a good one" isn't the solution.
RETURNED THE DARN BEND THINGY, now go somewhere ie Microsoft or Google thingy....be done w it...you cry baby
Your reaction is extreme too.All companies’ products can have issues. Do Ferraris have no issues just because they are ‘premium’.
Exactly, but the “issue” is how you deal with it. I wonder if Ferrari would tell a customer not satisfied with fit & finish that it’s not an “issue” for them.
Comments
This statement is nonsensical and made for news outlets not technical people. 400 microns isn't a specification. I managed the manufacturing of diamond vit wheels for pcd grinding for 7ish years. We measured flatness of every wheel we made. A specification isn't written that way. A spec is written like this .250 +/- .010. In other words, it's a quarter of an inch and it can be a hundredth of inch either way.
We don't know what the actual spec is here. Is it plus or minus 400 microns? Also flatness is very hard to measure. You would normally use a CMM - coordinate measuring machine. They're pretty slow for something mass produced and it would be possible to scratch the screen.
Finally, we don't know when the spec is taken. Does the spec refer to the housing before assembled or after fully assembled? Either way Apple's answer is lacking, technically speaking.
They could have done a bit better by saying: "We are aware of the issue. And, while overall function is not known to be compromised, we encourage anyone not satisfied with any apparent abnormality to return the item to the store for an immediate replacement. We apologize for any inconvenience this may cause".
You really think the new iPad is "junk"? It's probably the most impressive product Apple has ever made. We live in an age where there's tons of assholes and trolls with nothing better to do than to obsess over anything Apple releases to try and come out with the next "gate" and proclaim that the company is finished. Even these "bent" iPads are imperceptible during actual usage, and the only people who really pretend to give a shit are those are fantasize about Apple being wiped out of existence anyway. Steve shipped alot more "junk" than this iPad.
"Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations," wrote Riccio.
To me personally (speaking from the perspective of having one of these) I'm glad that it has that amount of flex because if it rocked back and forth like the iphone does it would drive me insane. It was the first thing I noticed when I used it, I literally said to myself "how does this lay flat even though there is a camera bump."
In other words, get out your micrometers and check your MacBooks, MBPs, iPads, and iPhones ... you'll likely find a very slight variance, because thin products tend to have such variance, and you never noticed it until you used a scientific instrument to check it.
If there's so much "bend" that you can immediately see it with the naked eye, by all means return it, but -- I think this is likely to turn out to be much ado about nothing.