Bad Apple Maps data leads to droves looking for lost Apple products at same Texas address

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An apparent Apple Maps address mishap led multiple confused and angry people to one Texas man's home -- all claiming Find My says their lost device is at his address.

Find My can be a useful tool, when Apple Maps is accurate
Find My can be a useful tool, when Apple Maps is accurate


Apple's Find My application lets users track their various Apple products and compatible accessories. It is especially useful when a device goes missing or is considered stolen.

According to a report from Inside Edition, a man named Scott Schuster from Texas has been bombarded by people looking for their lost Apple devices. They show up at random hours throughout the day and night, claiming Find My shows his address.

None of the missing devices are in or around his home. Even more bizarre, the Find My map shows different locations around his area but lists his address.





In an Instagram post, he points out that an image shows a set of AirPods at a location a half mile from his home, but his address is shown. The same post states that he intends to sue Apple if this problem isn't resolved.

An Apple Maps problem

It wasn't initially clear why Find My would default to his address. Schuster had a theory -- his home was a model for tours when the neighborhood was being built.

That likely means his home was one of the first with a registered mailing address. The neighborhood has the updated Apple Maps data with Look Around enabled, and he's lived in his home since 2018.

AppleInsider reached out to Schuster to clarify the details of his situation. In the time since the initial report, he has figured out the likely cause.

Every home in his neighborhood has the same address in Apple Maps -- his address. So, no matter where a device was lost in that region, it would show his home address.

He has filed a report with Apple Maps to get this corrected. Schuster is concerned that one day, the wrong person will show up with violent intentions, so he hopes to get the problem resolved quickly.

Read on AppleInsider

Comments

  • Reply 1 of 11
    It is still odd that so many missing items are indicating that neighborhood even with the address error.
    byronlwatto_cobra
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  • Reply 2 of 11
    byronlbyronl Posts: 384member
    horrible situation to be in
    watto_cobrajony0dewme
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  • Reply 3 of 11
    iSRSisrs Posts: 53member
    Oh, glad you did some digging. This seams like something Apple can address. Earlier articles I read made me think his area just has spotty service, as it happened to us a couple of times.

    Our neighbor across the street doesn’t talk to us anymore because I got sick of her being, um, let’s use the word rude, always accusing us of having her missing AirPods. First, how would we have gotten them? Second, after like the third time of me explaining what the blue circle means, and the dot in the middle doesn’t mean the precise location, and how to play a sound? I’d had it. Not for the comedic events of her thinking we had them, but her rudeness. I mean, she clearly found them, not at my house the previous times. Also, zero apologies. 
    ronnwatto_cobrambenz1962jony0docno42
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  • Reply 4 of 11
    lkrupplkrupp Posts: 10,557member
    This guy is in imminent danger. People are crazy and when convinced of something they will do crazy things. He needs to hire a security guard for awhile.
    jony0chris-netdewme
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  • Reply 5 of 11
    ronnronn Posts: 704member
    A tragedy in the making. Apple should fix this ASAP. Wonder if others have the same problem elsewhere. And one would think local law enforcement would immediately inform callers for this same reason to this address of the issue.
    grandact73watto_cobrajony0dewme
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  • Reply 6 of 11
    9secondkox29secondkox2 Posts: 3,377member
    This man needs to be compensated by Apple ASAP. Unacceptable. 

    He could have been beaten, shot, stabbed, killed, etc. as these folks believed he stole their property. 

    I am not a lawsuit advocate, but this guy has a case here if he wants to pursue it. Better if Apple would proactively do the honorable thing by compensating this guy who has to suffer for their error - in addition to fixing the problem right away. 
    ronnlkrupp
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  • Reply 7 of 11
    chasmchasm Posts: 3,724member
    It is still odd that so many missing items are indicating that neighborhood even with the address error.
    Even just the picture of his part of the subdivision suggests that there are dozens, if not hundreds, of homes with his address on them in Apple Maps.

    It will be interesting to see if one of those other homes is going to turn out to be the actual culprit of any stolen goods. Presumably, most of the missing items are probably just lost within the owners’ own homes.

    I can’t see Apple not making a generous settlement offer for this “inconvenience” rather than fighting a lawsuit.
    watto_cobra9secondkox2
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  • Reply 8 of 11
    He lives in Texas and tech is stating he’s got other peoples property.

    i’m amazed he’s not been shot by the public or the popo.

    if he was a certain hue he’d likely been murdered by now. 
    ronn
     1Like 0Dislikes 0Informatives
  • Reply 9 of 11
    dewmedewme Posts: 5,994member
    lkrupp said:
    This guy is in imminent danger. People are crazy and when convinced of something they will do crazy things. He needs to hire a security guard for awhile.
    Apple should hire an around-the-clock security detail to protect this guy until they fix the problem. Very dangerous situation to be in within a very trigger-happy and contentious environment.

    The saddest part is that this guy has no control or ability to opt-out of being subjected to the failings of a technology that threatens his existence. He could be using a flip phone and have no internet connection and driving a 1967 VW Beetle and still be unknowingly at risk based solely on his geolocation. 

    If stupid-simple technology like this can put your life in danger, imagine what it’s going to be like once we get more AI in the loop. Yikes. 
    ronn
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  • Reply 10 of 11
    docno42docno42 Posts: 3,761member
    A valuable lesson to be learned - never buy a model house!  I lived in an apartment that was a condo model before the developer gave up on condo sales and turned them into apartments and I occasionally got misdirected mail.  Thank god it was long before the era of Google; I can only imagine the amount of tomfoolery that would happen now. 

    Second - didn't this happen already last year to some poor schmo that was near the geographic center of the country in Kansas or something?  How is this still a thing with Apple's location services?!?
    ronn
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  • Reply 11 of 11
    docno42docno42 Posts: 3,761member
    lkrupp said:
    This guy is in imminent danger. People are crazy and when convinced of something they will do crazy things. He needs to hire a security guard for awhile.
    What we really need is a universal right to be forgotten.  Especially when the collective Internet remembers the wrong information.  AI is only going to make this worse, apparently:  https://jonathanturley.org/2023/04/06/defamed-by-chatgpt-my-own-bizarre-experience-with-artificiality-of-artificial-intelligence/

    The inaccuracy of a basket of wikipedia editors but the "authority" of unbiased AI.  Ha! 
    ronn
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