iPhone is never going to get an easy battery replacement door

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Comments

  • Reply 21 of 31
    avon b7avon b7 Posts: 8,306member
    mayfly said:
    avon b7 said:
    mayfly said:
    charlesn said:
    Now that the tools and instructions are available, I'd love to know the stats on what percentage of iPhone users are self-repairing their own phones. Wait, let me rephrase: I'd love to know what tiny fraction of 1% of iPhone users are doing this. There's a reason that companies like Radio Shack and Heathkit, which catered to the "electronics hobbyist" crowd, went out of business decades ago: their customer base died off and wasn't replaced by a new generation. Time, for the vast majority of people, is worth money... and expending that time/money to repair something they likely have no experience repairing--while also risking the cost of replacing the device they're repairing if they screw up--is a really bad investment vs the cost of having Apple or a repair shop do it. Let's do the math:

    Replace iPhone 13 or earlier battery at Apple Store: $89. Done by appointment or while you wait. Leave immediately with a guaranteed new Apple battery and working phone.

    Self-replace iPhone 13 battery with iFixIt kit: $40 + $9 shipping (5-10 business days til you receive it--higher shipping prices if you want it sooner.) Initial savings: $40. Kit includes 7 different tools needed to replace the battery, plus a non-OEM battery. If you manage to do the job in 2.5 hours and not screw up your phone in the process, congratulations: you will have paid yourself the minimum hourly wage in many states. Oh: even if you do the job 100% right, your battery health utility will never work again--that's per the iFixIt warning. And if you don't do it right and have to bring your phone in for repairs that won't be covered by warranty? Or maybe don't get the adhesives sealed properly and drop your phone in the water where it will leak? That's all on your dime and will cost you the equivalent of many battery replacements by Apple. 
    This is nonsensical on multiple levels. USA is NOT the entire world. Apple has customers not just in USA, but rest of the world as well. The important questions to be asked are:
    1. What percentage of Apple users do NOT have easy access to Apple stores in the entire world?
    2. Among them, how many of them did NOT have an option to get their iPhones repaired with the help of 3rd party technicians (with the necessary expertise to perform a battery replacement in an iPhone) with OEM parts?
    3. How many of Apple's customers were forced to go for shady battery replacements because Apple stores do not exist in their area and Apple did not provide OEM parts for even skilled 3rd party technicians to perform battery replacements.
    4. If Apple store access is ultra-critical to user experience, should Apple STOP selling iPhones in areas/countries where Apple stores do NOT exist? If not, should Apple instruct its hard-core fans to stop criticizing others who do not have easy access to Apple stores when they raise valid issues?
    Your questions can be answered and resolved. Any iPhone or user of any Apple product can go online, or call AppleCare at 800-275-2273 and ask Apple to mail them a box to send in their device for repair or replacement. Shipping is free, and Apple even includes a call tag so all you have to do is put it on the box and send it in. Within a couple of days, your guaranteed repair is returned, again, with no shipping fee. My wife dropped her new iPad on the driveway and smashed her screen. We had AppleCare and sent it in. In 3 days, we had a brand new iPad returned to us, for the $49 AppleCare Plus terms. So always buy AppleCare Plus, and sleep well, my friend.
    That doesn't resolve the underlying issue and requires users to purchase AppleCare+. 

    Let's not forget the true focus of the batteries directive:

    "Batteries are thus an important source of energy and one of the key enablers for sustainable development, green mobility, clean energy and climate neutrality. It is expected that the demand for batteries will grow rapidly in the coming years, notably for electric road transport vehicles and light means of transport using batteries for traction, making the market for batteries an increasingly strategic one at the global level. Significant scientific
    and technical progress in the field of battery technology will continue. In view of the strategic importance of batteries, to provide legal certainty to all operators involved and to avoid discrimination, barriers to trade and distortions on the market for batteries, it is
    necessary to set out rules on the sustainability, performance, safety, collection, recycling
    and second life of batteries as well as on information about batteries for end-users and economic operators. It is necessary to create a harmonised regulatory framework for dealing with the entire life cycle of batteries that are placed on the market in the Union."

    My bold in there. 

    Only having Apple as the gatekeeper (pun intended) doesn't answer or solve any problems in terms of the EU stance. 

    It actually adds to them. 
    You don't need AppleCare to send a device in for repair. It will just cost you the standard flat rate for that repair.

    I can't parse what you want to happen from what you're saying. You've moved from not having an Apple Store around to a new invective about recycling the batteries. Apple will be more responsible about disposing of spent batteries than an unauthorized storefront repair shop. I'd encourage you to read Apple's policy on battery replacement and recycling, as stated by the company:
    https://www.apple.com/batteries/service-and-recycling/
    Apple's policy may well have to be modified within the EU. That is the point here. Current rules may change. 

    AppleCare+ or standard fee, the battery would remain non-user replaceable (save for Apple's cumbersome and user unfriendly option of shipping out a huge repair kit).

    There is nothing to suggest third party repair shops would be less responsible with disposal than Apple.

    WEEE covers that. 

    It's like suggesting independent mechanics are somehow less responsible for disposal of used oils. They are subject to laws and controls.

    Apple doesn't recycle its batteries. That is outsourced (as is fabrication). 

    Apple is quick to point out on its recycling page:

    "If your device isn’t eligible for credit, we’ll recycle it for free. It’s good for you and the planet." 

    Wait a second. Of course they will do it for free. Within the EU and under the WEEE directive, recycling or safe disposable costs are already included in the purchase price. It's been that way for years. Apple has no option but to do it 'for free'. 

    And the idea that a device isn't elegible for credit is questionable too. Apple has already charged the customer for recycling but it also wants the device back so that it can recover many of the raw materials within it. 

    In that case, no device should not be 'elegible' for credit because it stills holds great value for Apple. Surely the owner shouldn't have to give that value up? 

    What Apple really means is 'It's good for the planet, OK for you and great for us'. 

    There is no doubt it could be better for the user. 


    FileMakerFeller
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  • Reply 22 of 31
    robjnrobjn Posts: 283member
    So the writer of the article thinks the big heavy toolkit supplied by Apple is almost entirely not required and all that’s really needed is a couple of screwdrivers and a plastic spludger.

    This completely ignores battery safety and repair quality. Apple’s complex tools are absolutely required to do the job properly. Third party repair shops and people like iFixit have been compromising safety and quality for years.

    For example, Apple’s tool kit includes a battery press that is used to adhere the battery without damaging it. These batteries are soft and can be damaged just by pressing them with your fingers if you are doing an unsafe iFixit style repair.

    Another example, is that Apple’s toolkit provides screwdrivers that tighten screws to a specified torque. This prevents screws from being under or over tightened, either of which can lead to damage or future failure.

    tmayFileMakerFeller
     0Likes 0Dislikes 2Informatives
  • Reply 23 of 31
    inklinginkling Posts: 783member
    When it comes to one of Apple's largest markets, Europe, the company's arrogance will be its undoing. It is doing everything it can to upset Europeans. It evaded taxes with the Double Irish ploy. It treats European-made laws and court decisions with contempt. And given that it designs in California and makes in Asia, it contributes few jobs to the European economy.

    Contrast with how quickly and willing Apple complies with any Chinese dictate. The difference is like night and day.
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  • Reply 24 of 31
    tmaytmay Posts: 6,469member
    inkling said:
    When it comes to one of Apple's largest markets, Europe, the company's arrogance will be its undoing. It is doing everything it can to upset Europeans. It evaded taxes with the Double Irish ploy. It treats European-made laws and court decisions with contempt. And given that it designs in California and makes in Asia, it contributes few jobs to the European economy.

    Contrast with how quickly and willing Apple complies with any Chinese dictate. The difference is like night and day.
    Sounds like the EU needs to figure out a competitive innovation strategy, rather than a regulatory one, that induces investment and production. Meanwhile, the EU is actually starting to view China as a competitor, and Italy is in the process of ending its BRI experiment, which was notably a failure. Apple is certainly "compliant" in China, just as any EU based company in China is.

    How do you feel about European automakers "complying" with Chinese dictate in order to continue to export to China? Meanwhile, China is headed for a major entry into the EU EV market, and the EU is barely responding. Maybe you should scold the EU for its inability to govern.
    edited August 2023
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  • Reply 25 of 31
    Mike Wuerthelemike wuerthele Posts: 7,129administrator
    robjn said:
    So the writer of the article thinks the big heavy toolkit supplied by Apple is almost entirely not required and all that’s really needed is a couple of screwdrivers and a plastic spludger.

    This completely ignores battery safety and repair quality. Apple’s complex tools are absolutely required to do the job properly. Third party repair shops and people like iFixit have been compromising safety and quality for years.

    For example, Apple’s tool kit includes a battery press that is used to adhere the battery without damaging it. These batteries are soft and can be damaged just by pressing them with your fingers if you are doing an unsafe iFixit style repair.

    Another example, is that Apple’s toolkit provides screwdrivers that tighten screws to a specified torque. This prevents screws from being under or over tightened, either of which can lead to damage or future failure.

    I've done battery exchanges both with and without Apple's toolkit, in and out of a "sanctioned" place. I'm comfortable with what I said.

    The toolkit is nice. It's also not required. And more importantly, a paragraph or two down, I say that getting it done at the Apple Store for about $70 is the best balance between price and convenience. Labor, even your own, is not free.
    edited August 2023
    tmayFileMakerFellermuthuk_vanalingam
     2Likes 0Dislikes 1Informative
  • Reply 26 of 31
    longfanglongfang Posts: 547member
    avon b7 said:
    mayfly said:
    avon b7 said:
    mayfly said:
    charlesn said:
    Now that the tools and instructions are available, I'd love to know the stats on what percentage of iPhone users are self-repairing their own phones. Wait, let me rephrase: I'd love to know what tiny fraction of 1% of iPhone users are doing this. There's a reason that companies like Radio Shack and Heathkit, which catered to the "electronics hobbyist" crowd, went out of business decades ago: their customer base died off and wasn't replaced by a new generation. Time, for the vast majority of people, is worth money... and expending that time/money to repair something they likely have no experience repairing--while also risking the cost of replacing the device they're repairing if they screw up--is a really bad investment vs the cost of having Apple or a repair shop do it. Let's do the math:

    Replace iPhone 13 or earlier battery at Apple Store: $89. Done by appointment or while you wait. Leave immediately with a guaranteed new Apple battery and working phone.

    Self-replace iPhone 13 battery with iFixIt kit: $40 + $9 shipping (5-10 business days til you receive it--higher shipping prices if you want it sooner.) Initial savings: $40. Kit includes 7 different tools needed to replace the battery, plus a non-OEM battery. If you manage to do the job in 2.5 hours and not screw up your phone in the process, congratulations: you will have paid yourself the minimum hourly wage in many states. Oh: even if you do the job 100% right, your battery health utility will never work again--that's per the iFixIt warning. And if you don't do it right and have to bring your phone in for repairs that won't be covered by warranty? Or maybe don't get the adhesives sealed properly and drop your phone in the water where it will leak? That's all on your dime and will cost you the equivalent of many battery replacements by Apple. 
    This is nonsensical on multiple levels. USA is NOT the entire world. Apple has customers not just in USA, but rest of the world as well. The important questions to be asked are:
    1. What percentage of Apple users do NOT have easy access to Apple stores in the entire world?
    2. Among them, how many of them did NOT have an option to get their iPhones repaired with the help of 3rd party technicians (with the necessary expertise to perform a battery replacement in an iPhone) with OEM parts?
    3. How many of Apple's customers were forced to go for shady battery replacements because Apple stores do not exist in their area and Apple did not provide OEM parts for even skilled 3rd party technicians to perform battery replacements.
    4. If Apple store access is ultra-critical to user experience, should Apple STOP selling iPhones in areas/countries where Apple stores do NOT exist? If not, should Apple instruct its hard-core fans to stop criticizing others who do not have easy access to Apple stores when they raise valid issues?
    Your questions can be answered and resolved. Any iPhone or user of any Apple product can go online, or call AppleCare at 800-275-2273 and ask Apple to mail them a box to send in their device for repair or replacement. Shipping is free, and Apple even includes a call tag so all you have to do is put it on the box and send it in. Within a couple of days, your guaranteed repair is returned, again, with no shipping fee. My wife dropped her new iPad on the driveway and smashed her screen. We had AppleCare and sent it in. In 3 days, we had a brand new iPad returned to us, for the $49 AppleCare Plus terms. So always buy AppleCare Plus, and sleep well, my friend.
    That doesn't resolve the underlying issue and requires users to purchase AppleCare+. 

    Let's not forget the true focus of the batteries directive:

    "Batteries are thus an important source of energy and one of the key enablers for sustainable development, green mobility, clean energy and climate neutrality. It is expected that the demand for batteries will grow rapidly in the coming years, notably for electric road transport vehicles and light means of transport using batteries for traction, making the market for batteries an increasingly strategic one at the global level. Significant scientific
    and technical progress in the field of battery technology will continue. In view of the strategic importance of batteries, to provide legal certainty to all operators involved and to avoid discrimination, barriers to trade and distortions on the market for batteries, it is
    necessary to set out rules on the sustainability, performance, safety, collection, recycling
    and second life of batteries as well as on information about batteries for end-users and economic operators. It is necessary to create a harmonised regulatory framework for dealing with the entire life cycle of batteries that are placed on the market in the Union."

    My bold in there. 

    Only having Apple as the gatekeeper (pun intended) doesn't answer or solve any problems in terms of the EU stance. 

    It actually adds to them. 
    You don't need AppleCare to send a device in for repair. It will just cost you the standard flat rate for that repair.

    I can't parse what you want to happen from what you're saying. You've moved from not having an Apple Store around to a new invective about recycling the batteries. Apple will be more responsible about disposing of spent batteries than an unauthorized storefront repair shop. I'd encourage you to read Apple's policy on battery replacement and recycling, as stated by the company:
    https://www.apple.com/batteries/service-and-recycling/
    Apple's policy may well have to be modified within the EU. That is the point here. Current rules may change. 

    AppleCare+ or standard fee, the battery would remain non-user replaceable (save for Apple's cumbersome and user unfriendly option of shipping out a huge repair kit).

    There is nothing to suggest third party repair shops would be less responsible with disposal than Apple.

    WEEE covers that. 

    It's like suggesting independent mechanics are somehow less responsible for disposal of used oils. They are subject to laws and controls.

    Apple doesn't recycle its batteries. That is outsourced (as is fabrication). 

    Apple is quick to point out on its recycling page:

    "If your device isn’t eligible for credit, we’ll recycle it for free. It’s good for you and the planet." 

    Wait a second. Of course they will do it for free. Within the EU and under the WEEE directive, recycling or safe disposable costs are already included in the purchase price. It's been that way for years. Apple has no option but to do it 'for free'. 

    And the idea that a device isn't elegible for credit is questionable too. Apple has already charged the customer for recycling but it also wants the device back so that it can recover many of the raw materials within it. 

    In that case, no device should not be 'elegible' for credit because it stills holds great value for Apple. Surely the owner shouldn't have to give that value up? 

    What Apple really means is 'It's good for the planet, OK for you and great for us'. 

    There is no doubt it could be better for the user. 


    You claim Apple is outsourcing the recycling while simultaneously reclaiming components. Which is it?  It would be pretty convoluted to send it out for recycling then recover components to send to Taiwan/China for reuse.

    Your disdain for Apple is pretty obvious here, but conspiracy theory much?
    tmay
     1Like 0Dislikes 0Informatives
  • Reply 27 of 31
    avon b7avon b7 Posts: 8,306member
    longfang said:
    avon b7 said:
    mayfly said:
    avon b7 said:
    mayfly said:
    charlesn said:
    Now that the tools and instructions are available, I'd love to know the stats on what percentage of iPhone users are self-repairing their own phones. Wait, let me rephrase: I'd love to know what tiny fraction of 1% of iPhone users are doing this. There's a reason that companies like Radio Shack and Heathkit, which catered to the "electronics hobbyist" crowd, went out of business decades ago: their customer base died off and wasn't replaced by a new generation. Time, for the vast majority of people, is worth money... and expending that time/money to repair something they likely have no experience repairing--while also risking the cost of replacing the device they're repairing if they screw up--is a really bad investment vs the cost of having Apple or a repair shop do it. Let's do the math:

    Replace iPhone 13 or earlier battery at Apple Store: $89. Done by appointment or while you wait. Leave immediately with a guaranteed new Apple battery and working phone.

    Self-replace iPhone 13 battery with iFixIt kit: $40 + $9 shipping (5-10 business days til you receive it--higher shipping prices if you want it sooner.) Initial savings: $40. Kit includes 7 different tools needed to replace the battery, plus a non-OEM battery. If you manage to do the job in 2.5 hours and not screw up your phone in the process, congratulations: you will have paid yourself the minimum hourly wage in many states. Oh: even if you do the job 100% right, your battery health utility will never work again--that's per the iFixIt warning. And if you don't do it right and have to bring your phone in for repairs that won't be covered by warranty? Or maybe don't get the adhesives sealed properly and drop your phone in the water where it will leak? That's all on your dime and will cost you the equivalent of many battery replacements by Apple. 
    This is nonsensical on multiple levels. USA is NOT the entire world. Apple has customers not just in USA, but rest of the world as well. The important questions to be asked are:
    1. What percentage of Apple users do NOT have easy access to Apple stores in the entire world?
    2. Among them, how many of them did NOT have an option to get their iPhones repaired with the help of 3rd party technicians (with the necessary expertise to perform a battery replacement in an iPhone) with OEM parts?
    3. How many of Apple's customers were forced to go for shady battery replacements because Apple stores do not exist in their area and Apple did not provide OEM parts for even skilled 3rd party technicians to perform battery replacements.
    4. If Apple store access is ultra-critical to user experience, should Apple STOP selling iPhones in areas/countries where Apple stores do NOT exist? If not, should Apple instruct its hard-core fans to stop criticizing others who do not have easy access to Apple stores when they raise valid issues?
    Your questions can be answered and resolved. Any iPhone or user of any Apple product can go online, or call AppleCare at 800-275-2273 and ask Apple to mail them a box to send in their device for repair or replacement. Shipping is free, and Apple even includes a call tag so all you have to do is put it on the box and send it in. Within a couple of days, your guaranteed repair is returned, again, with no shipping fee. My wife dropped her new iPad on the driveway and smashed her screen. We had AppleCare and sent it in. In 3 days, we had a brand new iPad returned to us, for the $49 AppleCare Plus terms. So always buy AppleCare Plus, and sleep well, my friend.
    That doesn't resolve the underlying issue and requires users to purchase AppleCare+. 

    Let's not forget the true focus of the batteries directive:

    "Batteries are thus an important source of energy and one of the key enablers for sustainable development, green mobility, clean energy and climate neutrality. It is expected that the demand for batteries will grow rapidly in the coming years, notably for electric road transport vehicles and light means of transport using batteries for traction, making the market for batteries an increasingly strategic one at the global level. Significant scientific
    and technical progress in the field of battery technology will continue. In view of the strategic importance of batteries, to provide legal certainty to all operators involved and to avoid discrimination, barriers to trade and distortions on the market for batteries, it is
    necessary to set out rules on the sustainability, performance, safety, collection, recycling
    and second life of batteries as well as on information about batteries for end-users and economic operators. It is necessary to create a harmonised regulatory framework for dealing with the entire life cycle of batteries that are placed on the market in the Union."

    My bold in there. 

    Only having Apple as the gatekeeper (pun intended) doesn't answer or solve any problems in terms of the EU stance. 

    It actually adds to them. 
    You don't need AppleCare to send a device in for repair. It will just cost you the standard flat rate for that repair.

    I can't parse what you want to happen from what you're saying. You've moved from not having an Apple Store around to a new invective about recycling the batteries. Apple will be more responsible about disposing of spent batteries than an unauthorized storefront repair shop. I'd encourage you to read Apple's policy on battery replacement and recycling, as stated by the company:
    https://www.apple.com/batteries/service-and-recycling/
    Apple's policy may well have to be modified within the EU. That is the point here. Current rules may change. 

    AppleCare+ or standard fee, the battery would remain non-user replaceable (save for Apple's cumbersome and user unfriendly option of shipping out a huge repair kit).

    There is nothing to suggest third party repair shops would be less responsible with disposal than Apple.

    WEEE covers that. 

    It's like suggesting independent mechanics are somehow less responsible for disposal of used oils. They are subject to laws and controls.

    Apple doesn't recycle its batteries. That is outsourced (as is fabrication). 

    Apple is quick to point out on its recycling page:

    "If your device isn’t eligible for credit, we’ll recycle it for free. It’s good for you and the planet." 

    Wait a second. Of course they will do it for free. Within the EU and under the WEEE directive, recycling or safe disposable costs are already included in the purchase price. It's been that way for years. Apple has no option but to do it 'for free'. 

    And the idea that a device isn't elegible for credit is questionable too. Apple has already charged the customer for recycling but it also wants the device back so that it can recover many of the raw materials within it. 

    In that case, no device should not be 'elegible' for credit because it stills holds great value for Apple. Surely the owner shouldn't have to give that value up? 

    What Apple really means is 'It's good for the planet, OK for you and great for us'. 

    There is no doubt it could be better for the user. 


    You claim Apple is outsourcing the recycling while simultaneously reclaiming components. Which is it?  It would be pretty convoluted to send it out for recycling then recover components to send to Taiwan/China for reuse.

    Your disdain for Apple is pretty obvious here, but conspiracy theory much?
    "Which is it?" 

    Why do you think the two are mutually exclusive?

    They aren't. 

    Apple has a few robots but needs outside help with the volume of everything else. It partners with recyclers around the globe. 

    Given the obvious value, even in a dead phone, don't you think Apple should be passing a bit of it back into the hands of consumers? 

    Instead of nothing? 

    It's Apple having its cake and eating it.

    The phone belongs to the consumer and the consumer should be getting a part of that cake, don't you think? 

    Think about it. In the EU, the cost of recycling iPhones (and all Apple electronic and electrical gear) is factored into the purchase price years ahead of eventual recycling. Can you imagine the interest Apple earns on that before the unit returns for recycling? 

    There is not only an environmental aspect to recycling. There is an economic aspect too.

    This situation isn't unique to Apple so all phone manufacturers should be making more effort to get consumers in on the deal. 

    That, in itself would help reduce e-waste. 

    All phones, whatever their state, should be elegible for some kind of credit. 
    muthuk_vanalingam
     1Like 0Dislikes 0Informatives
  • Reply 28 of 31
    mayflymayfly Posts: 385member
    avon b7 said:
    mayfly said:
    avon b7 said:
    mayfly said:
    charlesn said:
    Now that the tools and instructions are available, I'd love to know the stats on what percentage of iPhone users are self-repairing their own phones. Wait, let me rephrase: I'd love to know what tiny fraction of 1% of iPhone users are doing this. There's a reason that companies like Radio Shack and Heathkit, which catered to the "electronics hobbyist" crowd, went out of business decades ago: their customer base died off and wasn't replaced by a new generation. Time, for the vast majority of people, is worth money... and expending that time/money to repair something they likely have no experience repairing--while also risking the cost of replacing the device they're repairing if they screw up--is a really bad investment vs the cost of having Apple or a repair shop do it. Let's do the math:

    Replace iPhone 13 or earlier battery at Apple Store: $89. Done by appointment or while you wait. Leave immediately with a guaranteed new Apple battery and working phone.

    Self-replace iPhone 13 battery with iFixIt kit: $40 + $9 shipping (5-10 business days til you receive it--higher shipping prices if you want it sooner.) Initial savings: $40. Kit includes 7 different tools needed to replace the battery, plus a non-OEM battery. If you manage to do the job in 2.5 hours and not screw up your phone in the process, congratulations: you will have paid yourself the minimum hourly wage in many states. Oh: even if you do the job 100% right, your battery health utility will never work again--that's per the iFixIt warning. And if you don't do it right and have to bring your phone in for repairs that won't be covered by warranty? Or maybe don't get the adhesives sealed properly and drop your phone in the water where it will leak? That's all on your dime and will cost you the equivalent of many battery replacements by Apple. 
    This is nonsensical on multiple levels. USA is NOT the entire world. Apple has customers not just in USA, but rest of the world as well. The important questions to be asked are:
    1. What percentage of Apple users do NOT have easy access to Apple stores in the entire world?
    2. Among them, how many of them did NOT have an option to get their iPhones repaired with the help of 3rd party technicians (with the necessary expertise to perform a battery replacement in an iPhone) with OEM parts?
    3. How many of Apple's customers were forced to go for shady battery replacements because Apple stores do not exist in their area and Apple did not provide OEM parts for even skilled 3rd party technicians to perform battery replacements.
    4. If Apple store access is ultra-critical to user experience, should Apple STOP selling iPhones in areas/countries where Apple stores do NOT exist? If not, should Apple instruct its hard-core fans to stop criticizing others who do not have easy access to Apple stores when they raise valid issues?
    Your questions can be answered and resolved. Any iPhone or user of any Apple product can go online, or call AppleCare at 800-275-2273 and ask Apple to mail them a box to send in their device for repair or replacement. Shipping is free, and Apple even includes a call tag so all you have to do is put it on the box and send it in. Within a couple of days, your guaranteed repair is returned, again, with no shipping fee. My wife dropped her new iPad on the driveway and smashed her screen. We had AppleCare and sent it in. In 3 days, we had a brand new iPad returned to us, for the $49 AppleCare Plus terms. So always buy AppleCare Plus, and sleep well, my friend.
    That doesn't resolve the underlying issue and requires users to purchase AppleCare+. 

    Let's not forget the true focus of the batteries directive:

    "Batteries are thus an important source of energy and one of the key enablers for sustainable development, green mobility, clean energy and climate neutrality. It is expected that the demand for batteries will grow rapidly in the coming years, notably for electric road transport vehicles and light means of transport using batteries for traction, making the market for batteries an increasingly strategic one at the global level. Significant scientific
    and technical progress in the field of battery technology will continue. In view of the strategic importance of batteries, to provide legal certainty to all operators involved and to avoid discrimination, barriers to trade and distortions on the market for batteries, it is
    necessary to set out rules on the sustainability, performance, safety, collection, recycling
    and second life of batteries as well as on information about batteries for end-users and economic operators. It is necessary to create a harmonised regulatory framework for dealing with the entire life cycle of batteries that are placed on the market in the Union."

    My bold in there. 

    Only having Apple as the gatekeeper (pun intended) doesn't answer or solve any problems in terms of the EU stance. 

    It actually adds to them. 
    You don't need AppleCare to send a device in for repair. It will just cost you the standard flat rate for that repair.

    I can't parse what you want to happen from what you're saying. You've moved from not having an Apple Store around to a new invective about recycling the batteries. Apple will be more responsible about disposing of spent batteries than an unauthorized storefront repair shop. I'd encourage you to read Apple's policy on battery replacement and recycling, as stated by the company:
    https://www.apple.com/batteries/service-and-recycling/
    Apple's policy may well have to be modified within the EU. That is the point here. Current rules may change. 

    AppleCare+ or standard fee, the battery would remain non-user replaceable (save for Apple's cumbersome and user unfriendly option of shipping out a huge repair kit).

    There is nothing to suggest third party repair shops would be less responsible with disposal than Apple.

    WEEE covers that. 

    It's like suggesting independent mechanics are somehow less responsible for disposal of used oils. They are subject to laws and controls.

    Apple doesn't recycle its batteries. That is outsourced (as is fabrication). 

    Apple is quick to point out on its recycling page:

    "If your device isn’t eligible for credit, we’ll recycle it for free. It’s good for you and the planet." 

    Wait a second. Of course they will do it for free. Within the EU and under the WEEE directive, recycling or safe disposable costs are already included in the purchase price. It's been that way for years. Apple has no option but to do it 'for free'. 

    And the idea that a device isn't elegible for credit is questionable too. Apple has already charged the customer for recycling but it also wants the device back so that it can recover many of the raw materials within it. 

    In that case, no device should not be 'elegible' for credit because it stills holds great value for Apple. Surely the owner shouldn't have to give that value up? 

    What Apple really means is 'It's good for the planet, OK for you and great for us'. 

    There is no doubt it could be better for the user. 


    But what is it you want Apple to do? And how do you want them to do it?
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  • Reply 29 of 31
    Xedxed Posts: 3,222member
    robjn said:
    So the writer of the article thinks the big heavy toolkit supplied by Apple is almost entirely not required and all that’s really needed is a couple of screwdrivers and a plastic spludger.

    This completely ignores battery safety and repair quality. Apple’s complex tools are absolutely required to do the job properly. Third party repair shops and people like iFixit have been compromising safety and quality for years.

    For example, Apple’s tool kit includes a battery press that is used to adhere the battery without damaging it. These batteries are soft and can be damaged just by pressing them with your fingers if you are doing an unsafe iFixit style repair.

    Another example, is that Apple’s toolkit provides screwdrivers that tighten screws to a specified torque. This prevents screws from being under or over tightened, either of which can lead to damage or future failure.

    I've done battery exchanges both with and without Apple's toolkit, in and out of a "sanctioned" place. I'm comfortable with what I said.

    The toolkit is nice. It's also not required. And more importantly, a paragraph or two down, I say that getting it done at the Apple Store for about $70 is the best balance between price and convenience. Labor, even your own, is not free.
    I’ve never used Apple toolkits, but I studied them when they first came out. For the price those large cases  shipped to you seems more than reasonable, but they surely aren’t needed as I’ve changed countless batteries and other components using basic toolkits from iFixit. 

    I will also say that it had been a few years since I’ve even bothered to change a dying battery or cracked display since it is worth it to let Apple take care or it. 

    Genuine parts (which you probably won’t get from info if or Amazon) and they are responsible if something goes wrong. Maybe it’s aging eyes but the last time I chanted a display I did tear a ribbon cable for the front facing camera assembly.
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  • Reply 30 of 31
    avon b7avon b7 Posts: 8,306member
    mayfly said:
    avon b7 said:
    mayfly said:
    avon b7 said:
    mayfly said:
    charlesn said:
    Now that the tools and instructions are available, I'd love to know the stats on what percentage of iPhone users are self-repairing their own phones. Wait, let me rephrase: I'd love to know what tiny fraction of 1% of iPhone users are doing this. There's a reason that companies like Radio Shack and Heathkit, which catered to the "electronics hobbyist" crowd, went out of business decades ago: their customer base died off and wasn't replaced by a new generation. Time, for the vast majority of people, is worth money... and expending that time/money to repair something they likely have no experience repairing--while also risking the cost of replacing the device they're repairing if they screw up--is a really bad investment vs the cost of having Apple or a repair shop do it. Let's do the math:

    Replace iPhone 13 or earlier battery at Apple Store: $89. Done by appointment or while you wait. Leave immediately with a guaranteed new Apple battery and working phone.

    Self-replace iPhone 13 battery with iFixIt kit: $40 + $9 shipping (5-10 business days til you receive it--higher shipping prices if you want it sooner.) Initial savings: $40. Kit includes 7 different tools needed to replace the battery, plus a non-OEM battery. If you manage to do the job in 2.5 hours and not screw up your phone in the process, congratulations: you will have paid yourself the minimum hourly wage in many states. Oh: even if you do the job 100% right, your battery health utility will never work again--that's per the iFixIt warning. And if you don't do it right and have to bring your phone in for repairs that won't be covered by warranty? Or maybe don't get the adhesives sealed properly and drop your phone in the water where it will leak? That's all on your dime and will cost you the equivalent of many battery replacements by Apple. 
    This is nonsensical on multiple levels. USA is NOT the entire world. Apple has customers not just in USA, but rest of the world as well. The important questions to be asked are:
    1. What percentage of Apple users do NOT have easy access to Apple stores in the entire world?
    2. Among them, how many of them did NOT have an option to get their iPhones repaired with the help of 3rd party technicians (with the necessary expertise to perform a battery replacement in an iPhone) with OEM parts?
    3. How many of Apple's customers were forced to go for shady battery replacements because Apple stores do not exist in their area and Apple did not provide OEM parts for even skilled 3rd party technicians to perform battery replacements.
    4. If Apple store access is ultra-critical to user experience, should Apple STOP selling iPhones in areas/countries where Apple stores do NOT exist? If not, should Apple instruct its hard-core fans to stop criticizing others who do not have easy access to Apple stores when they raise valid issues?
    Your questions can be answered and resolved. Any iPhone or user of any Apple product can go online, or call AppleCare at 800-275-2273 and ask Apple to mail them a box to send in their device for repair or replacement. Shipping is free, and Apple even includes a call tag so all you have to do is put it on the box and send it in. Within a couple of days, your guaranteed repair is returned, again, with no shipping fee. My wife dropped her new iPad on the driveway and smashed her screen. We had AppleCare and sent it in. In 3 days, we had a brand new iPad returned to us, for the $49 AppleCare Plus terms. So always buy AppleCare Plus, and sleep well, my friend.
    That doesn't resolve the underlying issue and requires users to purchase AppleCare+. 

    Let's not forget the true focus of the batteries directive:

    "Batteries are thus an important source of energy and one of the key enablers for sustainable development, green mobility, clean energy and climate neutrality. It is expected that the demand for batteries will grow rapidly in the coming years, notably for electric road transport vehicles and light means of transport using batteries for traction, making the market for batteries an increasingly strategic one at the global level. Significant scientific
    and technical progress in the field of battery technology will continue. In view of the strategic importance of batteries, to provide legal certainty to all operators involved and to avoid discrimination, barriers to trade and distortions on the market for batteries, it is
    necessary to set out rules on the sustainability, performance, safety, collection, recycling
    and second life of batteries as well as on information about batteries for end-users and economic operators. It is necessary to create a harmonised regulatory framework for dealing with the entire life cycle of batteries that are placed on the market in the Union."

    My bold in there. 

    Only having Apple as the gatekeeper (pun intended) doesn't answer or solve any problems in terms of the EU stance. 

    It actually adds to them. 
    You don't need AppleCare to send a device in for repair. It will just cost you the standard flat rate for that repair.

    I can't parse what you want to happen from what you're saying. You've moved from not having an Apple Store around to a new invective about recycling the batteries. Apple will be more responsible about disposing of spent batteries than an unauthorized storefront repair shop. I'd encourage you to read Apple's policy on battery replacement and recycling, as stated by the company:
    https://www.apple.com/batteries/service-and-recycling/
    Apple's policy may well have to be modified within the EU. That is the point here. Current rules may change. 

    AppleCare+ or standard fee, the battery would remain non-user replaceable (save for Apple's cumbersome and user unfriendly option of shipping out a huge repair kit).

    There is nothing to suggest third party repair shops would be less responsible with disposal than Apple.

    WEEE covers that. 

    It's like suggesting independent mechanics are somehow less responsible for disposal of used oils. They are subject to laws and controls.

    Apple doesn't recycle its batteries. That is outsourced (as is fabrication). 

    Apple is quick to point out on its recycling page:

    "If your device isn’t eligible for credit, we’ll recycle it for free. It’s good for you and the planet." 

    Wait a second. Of course they will do it for free. Within the EU and under the WEEE directive, recycling or safe disposable costs are already included in the purchase price. It's been that way for years. Apple has no option but to do it 'for free'. 

    And the idea that a device isn't elegible for credit is questionable too. Apple has already charged the customer for recycling but it also wants the device back so that it can recover many of the raw materials within it. 

    In that case, no device should not be 'elegible' for credit because it stills holds great value for Apple. Surely the owner shouldn't have to give that value up? 

    What Apple really means is 'It's good for the planet, OK for you and great for us'. 

    There is no doubt it could be better for the user. 


    But what is it you want Apple to do? And how do you want them to do it?
    It's not what 'I' want. 

    We are discussing the implications of the Batteries Directive and some of the counter arguments that branch out of the comments here. 

    Apple has to comply. That's it. 

    How they (and everyone else) 
    does it, is not up to me. 

    In terms of recycling. Absolutely no unit (in whatever state) should be deemed to be 'not eligible' for compensation of some kind. 

    Apple can do that of course because users are free to not use Apple’s option of nothing in return. The issue IMO is that Apple itself should not be offering that option at all. 

    Recycling is paid for up front. So, in the EU, Apple is not offering 'free' recycling at all (even though it claims to do so for 'free'). It can't skirt its obligation to recycle under the WEEE directive. 

    Given the clear aftermarket value of all phones from all manufacturers, Apple should be allowing users to benefit from that value, simply because there is value and the phone is wholly owned by the user. 

    Do you think that millions of users should be handing over old, dead or unused phones in return for 'nothing' when the receiver (Apple) has already charged for the process and will reap further economic rewards through the recuperation of valuable materials? No phone should be 'not elegible'. 

    That issue isn't about legality, it's about values. Something Apple likes to speak of whenever it can. 

    Increased use of materials and recycled materials is big business and when Apple paints a picture of using recycled materials to save the environmental impact of mined materials, it is important not to forget that mining is an incredibly costly business and recycling is also often a valid economical factor. 

    https://www.apple.com/newsroom/2022/04/apple-expands-the-use-of-recycled-materials-across-its-products/



    muthuk_vanalingam
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  • Reply 31 of 31
    thttht Posts: 5,984member
    Interesting video.

    The numbers for the eCO2 footprint of an iPhone I'm skeptical of, or need to understand why it is so if the numbers came from Apple. A 128 GB iPhone 14 Pro has a 65 kg eCO2 footprint. A 1 TB iPhone 14 Pro has a 116 kg eCO2. That's nearly a doubling for 1 or 2 NAND packages, but <5% of the total mass of the phone. Half the eCO2 of a 1 TB iPhone 14 Pro just comes from the NAND storage. That's crazy, doesn't pass the smell test. NAND eCO2 footprint is about 66 g per GB! This basically implies where ever the NAND chips are made, it is likely using coal or near 100% fossil fuel to do it. On the plus side, makes for an easy target for improvement.

    Hopefully they will eventually step up to atmospheric carbon removal plans. The video says the current plans is to rely on nature to do it. Hopefully they step up to direct air capture and have it buried and or use it for green fuels (ships, planes, smelters, etc). I would like them to start a green jet fuel project at SFO for their trips across the world.

    For the battery thing, it looks like their current tools program will pass this EU law, or it will be in court for a while to determine what the language actually means. For Apple's products, gluing the batteries to the case adds to the device's structural rigidity. I definitely think that plays a part in not wanting battery compartments. In addition, Apple uses multi-module batteries, multiple batteries, and L-shaped batteries as well as the typical flat, rectangular box shape batteries across its product line. It's not like phones of the past where it was a simple box shape. There's a lot of work there to make it easily interchangeable for not much benefit. Going the route of a service shop with experience using the tools sounds better to me.
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