People are already forgetting their Apple Vision Pro passcodes, requiring a trip to Apple
Apple Vision Pro users don't have any recourse for forgetting a passcode beyond visiting an Apple Store or shipping their headset off to be reset.
Optic ID is used for most things, but a passcode is still required
Apple prides itself in providing secure devices locked down by biometrics and passcodes. However, human error gets in the way of any security protocol, no matter how many safeguards may exist.
According to a report from Bloomberg, Apple Support lines are receiving "a lot" of complaints about forgotten passcodes. An anonymous source says support staff have been told to advise users that an in-store or mail-in fix is all that is possible.
Other products like the iPhone can be reset by being connected to a Mac and placed in Device Firmware Upgrade (DFU) mode. The customer can even reset the Apple Watch if a passcode has been forgotten.
One Apple community forum member shared their experience when calling Apple Support with the issue. The support agent complained, "he's had to deal with a lot of angry customers after telling them their only recourse is to return to the store."
Apple Vision Pro requires a six-digit passcode at setup before Optic ID is enabled. Users can opt out of using a passcode, which eliminates the ability to use biometric options for security and login.
Read on AppleInsider
Optic ID is used for most things, but a passcode is still required
Apple prides itself in providing secure devices locked down by biometrics and passcodes. However, human error gets in the way of any security protocol, no matter how many safeguards may exist.
According to a report from Bloomberg, Apple Support lines are receiving "a lot" of complaints about forgotten passcodes. An anonymous source says support staff have been told to advise users that an in-store or mail-in fix is all that is possible.
Other products like the iPhone can be reset by being connected to a Mac and placed in Device Firmware Upgrade (DFU) mode. The customer can even reset the Apple Watch if a passcode has been forgotten.
One Apple community forum member shared their experience when calling Apple Support with the issue. The support agent complained, "he's had to deal with a lot of angry customers after telling them their only recourse is to return to the store."
Apple Vision Pro requires a six-digit passcode at setup before Optic ID is enabled. Users can opt out of using a passcode, which eliminates the ability to use biometric options for security and login.
Read on AppleInsider
Comments
I'm surprised a more convenient solution hadn't been baked into the user experience.
I haven't seen any info about a USB-C access port and I don't think the charging port allows for any data to be transferred.
I think most people forget that all biometrics are a secondary form of security and that something you know will always be stronger than something you are.
Requiring users to visit an Apple Store isn't the most elegant of solutions.
We are entering an era of multi device authentication where various devices can contribute to the process.
Unnecessary hassle is not a good solution even if the root cause is a user with 'no brains'.
but
ABP is a problem looking for a solution!
🤣🤪
(I do think it has excellent vertical market potential and is a fun and expensive plaything in reference to my first statement above)