Trackpad malfunction

Posted:
in Genius Bar edited January 2014
My trackpad sometimes goes beserk and sometimes just does not work at all. If I give it a slap it sometimes becomes ok.



So what are the potential problems with it? Should I send it to Apple? What if I don't have my receipt anymore? Is it a problem?



I have an iBook G4 which is quite new.







Note: don't tell me I'm supposed to hold one finger up or whatever. I know how to use a trackpad and have had an ibook 500 for ages and this problem only started happening recently.





Thanks.

Comments

  • Reply 1 of 7
    ast3r3xast3r3x Posts: 5,012member
    Try resetting the PRAM, it has fixed the problem for me
  • Reply 2 of 7
    cakecake Posts: 1,010member
    I just had this happen on my PB today.

    It wouldn't let me move the cursor to the left.



    So I tried to reboot, but then it wouldn't get past the "Logging in..." screen.



    Currently trying to check things out with DiskWarrior.

    It failed the first time.



    My fingers are crossed.
  • Reply 3 of 7
    Quote:

    Originally posted by ast3r3x

    Try resetting the PRAM, it has fixed the problem for me





    Thanks for the tip but it didn't solve the problem.



    Actually it seems a little better but I don't think it really did anything.



    It seems like whenever I move to the bottom left it stops working. And it seems to like to click whenever by itself.
  • Reply 4 of 7
    ast3r3xast3r3x Posts: 5,012member
    *Sorry* but glad to see it isn't just me, I was afraid that it was late effects of spilling OJ on my PB when I got it



    I figured it wasn't when the PRAM fixed it.
  • Reply 5 of 7
    ok guys, I really need help.



    this problem is driving me crazy.



    What are the policies on apple care? Do I need the receipt from where I bought it from?



    also, how about the phone service if i call apple? Do i have to pay for it since it's over 90 days since I purchased the computer?



    please help.

    Steve.
  • Reply 6 of 7
    g_warreng_warren Posts: 713member
    How can I reset the PRAM? My trackpad is making my computer entirely unusable it has gotten so bad!
  • Reply 7 of 7
    gabidgabid Posts: 477member
    Quote:

    Originally posted by stevegongrui

    ok guys, I really need help.



    this problem is driving me crazy.



    What are the policies on apple care? Do I need the receipt from where I bought it from?



    also, how about the phone service if i call apple? Do i have to pay for it since it's over 90 days since I purchased the computer?



    please help.

    Steve.




    I had this exact same problem happen in November with a 12" iBook G4. It turned out to be a hardware problem (I had the top case replaced). The problem reappeared recently however, and then unexpectedly vanished. Moral of the story: it probably is hardware.



    As for Apple Care, you'll need to pay if you're past the 90 days to call Apple, but you can go to a dealer for free (or at least I could).
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