Dead Pixels IMPORTANT LEGAL ISSUE
Technically, dead pixels are covered under Apple's warranty, and they are BREAKING THE LAW by choosing not fix even one dead pixel. Dead pixels are the result of a faulty transistor on the LCD display, and the warranty, at least for my iBook G4, specifically states that:
"Apple, as defined below, warrants this Apple-branded hardware product against DEFECT IN MATERIALS AND WORKMANSHIP under normal use for a period of one (1) year from the date of retail purchase by the end-user purchaser ("Warranty Period")."
By definition, a faulty transistor is a defect in materials, even if there are millions of them. There are no other exceptions in the written warranty that excludes them from the obligation of replacing screens with dead pixels, and they would be required by law to state in their warranty if they were not going to cover dead pixels, even one.
The law is very clear on this issue, the Magnuson-Moss Warranty Act states that a company must make a full disclosure as to the exceptions and limitations of their warranty. In my iBook warranty, there is no mention of dead pixels at all.
FEDERAL LAW!!! Sec. 2302. - "Rules governing contents of warranties" clearly states that the warranty must include "(3) The products or parts covered.", "(6) Exceptions and exclusions from the terms of the warranty.", and "(12) The characteristics or properties of the products, or parts thereof, that are not covered by the warranty."
Look it up for yourself people, Apple is not above the law. I don't have the financial resources to fight this on my own, but if we get enough people together, we all can have screens without dead pixels... YAY!!
"Apple, as defined below, warrants this Apple-branded hardware product against DEFECT IN MATERIALS AND WORKMANSHIP under normal use for a period of one (1) year from the date of retail purchase by the end-user purchaser ("Warranty Period")."
By definition, a faulty transistor is a defect in materials, even if there are millions of them. There are no other exceptions in the written warranty that excludes them from the obligation of replacing screens with dead pixels, and they would be required by law to state in their warranty if they were not going to cover dead pixels, even one.
The law is very clear on this issue, the Magnuson-Moss Warranty Act states that a company must make a full disclosure as to the exceptions and limitations of their warranty. In my iBook warranty, there is no mention of dead pixels at all.
FEDERAL LAW!!! Sec. 2302. - "Rules governing contents of warranties" clearly states that the warranty must include "(3) The products or parts covered.", "(6) Exceptions and exclusions from the terms of the warranty.", and "(12) The characteristics or properties of the products, or parts thereof, that are not covered by the warranty."
Look it up for yourself people, Apple is not above the law. I don't have the financial resources to fight this on my own, but if we get enough people together, we all can have screens without dead pixels... YAY!!
Comments
I'm happy with all my Apple purchases so I'm not interested in helping with your "witch hunt".
ps - I'm also pretty sure Apple defines what is acceptable as far as dead pixels (position/color/proximity).
See Apple's policy here: http://docs.info.apple.com/article.html?artnum=22194
If Apple doesn't make reference to dead pixels in their warranty, by law, they are required to uphold the promises they've made. It's too bad that they chose not to put anything about dead pixels in their warranty, but they didn't. Instead they said that they warranted against defects in materials, and a faulty transistor, by definition, is a defect in materials.
I know it's annoying to hear somebody whine about something that doesn't really affect you, but it's still the law, and Apple is breaking it.
Now I guess they should have banned me rather than just shut off posting priviledges, because kickaha and Amorph definitely aren't going to like being called to task when they thought they had it all ignored *cough* *cough* I mean under control. Just a couple o' tools.
Don't worry, as soon as my work resetting my posts is done I'll disappear forever.
"spamming"
"little pixel stunt"
Originally posted by PixelAvenger
And what would you call a "faulty transistor", the admitted cause of a dead pixel? If not a defect, then what? There is nothing included in federal law that accepts industry standards in lieu of full disclosure of the parts not covered in the warranty. I'm not planning on taking Apple to court, obviously, but I do think they should know that their warranty is out of compliance with federal law. Get it?
it's useless here man.
the majority of this board takes it up the ass from apple and asks for more.
Originally posted by PixelAvenger
And what would you call a "faulty transistor", the admitted cause of a dead pixel? If not a defect, then what? There is nothing included in federal law that accepts industry standards in lieu of full disclosure of the parts not covered in the warranty. I'm not planning on taking Apple to court, obviously, but I do think they should know that their warranty is out of compliance with federal law. Get it?
Try small claims court. You won't have any legal fees and if Apple doesnt show up, you win.
Alternatively, you could go to a legal firm and get a consultation. You won't have any legal fees if you get them to accept the case as a class action and get them to work on a contingency basis. If you win, their legal fees will come out of the class action settlement, ie. Apple will pay their legal fees.
Originally posted by applenut
it's useless here man.
the majority of this board takes it up the ass from apple and asks for more.
A little rough, but generally correct.
However, if you have a cluster of 7 non conforming pixels in a square inch - you get a new screen.
My new iBook is looking fine - when I bought it from bestbuy, I bought the PSP. It's got in writing the same policy as Toshiba.
What is a PSP?
Originally posted by PixelAvenger
Saying that a pixel is "non-conforming" or calling it an anomaly is simply rhetoric. The fact remains that the cause of a "non-conforming" pixel is a faulty transistor. There is no arguing that a faulty transistor amounts to a defect in materials.
Sorry but you're incorrect there. Yes a transistor failing to switch does cause a faulty pixel but unless it is defined in the courts as a "defect", which it won't be since they'll look at the screen as a whole, you would never stand a chance.
A PSP is a product service plan. Apple calls their service plan Applecare (as we all know) - Best Buy calls theirs Product Service Plan (how original). Given the option I'll always buy an extended warranty on a laptop.
Now I guess they should have banned me rather than just shut off posting priviledges, because kickaha and Amorph definitely aren't going to like being called to task when they thought they had it all ignored *cough* *cough* I mean under control. Just a couple o' tools.
Don't worry, as soon as my work resetting my posts is done I'll disappear forever.