Apple's Customer Care
I have had a powebook g4 15" for 1 year and 1 month....
i am a switcher....could not be happier...
20 days after my warranty expired....my powerbook's lower memory slot went dead on me......i starting asking around and it would cost me around 700 to fix it. it required a new logic board.
apple finally decided to fix it for me as a one time exeption for FREE....even though it was out of warranty.
that's not all.....i called on a tuesday, recieved the box on wensday...shipped it out after a couple of hours....and got it FRIDAY!!!!
i don't know about you guys....but i have never had a service like that before...when my hp laptop wendt bad on me....it took hp 15 days to "fix" it...and it didn't even work afterwards.....
I am a happy switcher....
share your good or bad experiences with apple coustomer care here please....
i am a switcher....could not be happier...
20 days after my warranty expired....my powerbook's lower memory slot went dead on me......i starting asking around and it would cost me around 700 to fix it. it required a new logic board.
apple finally decided to fix it for me as a one time exeption for FREE....even though it was out of warranty.
that's not all.....i called on a tuesday, recieved the box on wensday...shipped it out after a couple of hours....and got it FRIDAY!!!!
i don't know about you guys....but i have never had a service like that before...when my hp laptop wendt bad on me....it took hp 15 days to "fix" it...and it didn't even work afterwards.....
I am a happy switcher....
share your good or bad experiences with apple coustomer care here please....
Comments
I have never had a problem with any of my macs, where I had to send it back to Apple!!! 8)
-iGrant
I must say that I am very happy that I got AppleCare, other wise I'd probably be screwed. hkbaq is lucky. Both times service has been prompt and timely. Also, I believe the screen isn't covered under AppleCare but they still went ahead and repaced it for no extra charge. So on the service side of things kudos to Apple. I just wish I had never needed to send it in. Or at least not twice in the last 4 months. IMO The best warranty is the kind you never need to use.