stanhope

lkrupp said:

Oh here we go again. Apple is the ONLY, repeat, ONLY tech company where a customer can walk into their store and get service on their devices, get questions answered, make purchases and this thread has already been hijacked by the perpetually bitching crowd that hammers away at anything Apple. Fire Cook, fire Ahrendts, fire Federighi, fire Schiller, fire ‘em all!
 
1. When very crowded, my local store had a stale air smell in it (better ventilation system?). 

2. -- Poorly trained staff:  "Ask five people -- get five different answers

-- An emphasis on sales over service

-- Being pushed to make online appointments for service -- which the Apple store essentially ignored (You got treated the same whether you had an appointment or just walked in)

3. Spent 25 minutes with a friend trying to buy

iPhone a month or so ago. Waiting for someone to serve us. 

4. Apple stores used to be a fun destination/experience - I hope it returns to that with the new VP!

5.  My belief is that Steve would have never allowed AA within a 100 yards of an Apple employment line.

6. I agree with the majority here, and have been carping on this for years here.

What a load of unadulterated bullshit. What must it be like to go through life bitching about everything, never satisfied, always disappointed, always negative and throwing shade on everything and everybody. 

idamann said:

The last iOS update left my iPad 2 a brick.  Took it to the apple store and techs said nothing could be done.  Complained to apple and to the BBB about apple.  Here is Apple's verbatim response:

"7. Disclaimer of Warranties."
    "7.2 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF THE iOS SOFTWARE AND ANY SERVICES PERFORMED BY OR ACCESSED THROUGH THE iOS SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU.
    7.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE iOS SOFTWARE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND APPLE AND APPLE'S LICENSORS (COLLECTIVELY REFERRED TO AS "APPLE" FOR THE PURPOSES OF SECTIONS 7 AND 8) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE iOS SOFTWARE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
    7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. INSTALLATION OF THIS iOS SOFTWARE MAY AFFECT THE AVAILABILITY AND USABILITY OF THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES, AS WELL AS APPLE PRODUCTS AND SERVICES."
    We appreciate the customer providing Apple feedback regarding the iPad and iOS Software Update. Please be assured that Apple considers all of our customers' concerns to be important. 
    As part of the iOS 9 software installation process, the customer is presented with the option to review, and must agree to, the aforementioned software license agreement before the download and installation of the software can proceed.
    Apple records confirm the customer purchased the iPad 2 on July 12, 2011, and it was covered by the Apple One (1) Year Limited Warranty - iOS. Prior to submitting the letter to the Better Business Bureau, the customer visited the Apple Retail Store regarding an issue with updating the software on the iPad. The store determined the iPad required hardware service. The iPad was approximately forty-one months beyond the "Warranty Period". As such, the store offered out-of-warranty service, however, the customer declined.

THE LAST STATEMENT IS UNTRUE.  THE STORE OFFERED NO OUT-OF-WARRANTY SERVICE AS THEY SAID NOTHING COULD BE DONE -EXCEPT BUY A NEW iPAD.  PERHAPS THAT IS WHAT THEY MEAN BY "SERVICE"

oakie said:

if Eric Migicovsky is seriously confused as to why Silicon Valley investors are no longer investing in him, let's lay out the facts: he began over 4 years ago on kickstarter, preselling a metric buttload of their $99 "Classic" for $140 and up, claiming they would retail for $200+. instead of shipping these kickstarter presales, he diverted the majority to fulfilling a Best Buy order that occurred once they saw the popularity. even worse, they were then being sold at retail for $150. hilarity ensues amongst kickstarter "backers." after 2 years, entries from Samsung and other Android manufacturers convinced him to make a metal one, a round one, a metal round one and a "premium" one. despite having had a hand in making Blackberry's failed smartwatch many moons ago, a 2 year head start on the Android market alone, promotion from every tech oriented website on earth and nearly 5 years after launching their original kickstarter presale, Eric Migicovsky has failed to create enough profit to make the business self-sustaining. where have the profits gone? don't say "invested in new products" when your every model was launched using funds from kickstarter presales. gee, i wonder why investors aren't clamoring to send money his way?

howie_isaacks said:

Here's an out there idea... Why not call AppleCare instead of complaining to a blog? I know that's such a hard concept to comprehend, but maybe these people should try that first. The sound quality on my iPhone 7 is awesome. I have no complaints, and if I did, I would contact Apple about it first.