idamann

The last iOS update left my iPad 2 a brick.  Took it to the apple store and techs said nothing could be done.  Complained to apple and to the BBB about apple.  Here is Apple's verbatim response:

"7. Disclaimer of Warranties."
    "7.2 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF THE iOS SOFTWARE AND ANY SERVICES PERFORMED BY OR ACCESSED THROUGH THE iOS SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU.
    7.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE iOS SOFTWARE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND APPLE AND APPLE'S LICENSORS (COLLECTIVELY REFERRED TO AS "APPLE" FOR THE PURPOSES OF SECTIONS 7 AND 8) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE iOS SOFTWARE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
    7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. INSTALLATION OF THIS iOS SOFTWARE MAY AFFECT THE AVAILABILITY AND USABILITY OF THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES, AS WELL AS APPLE PRODUCTS AND SERVICES."
    We appreciate the customer providing Apple feedback regarding the iPad and iOS Software Update. Please be assured that Apple considers all of our customers' concerns to be important. 
    As part of the iOS 9 software installation process, the customer is presented with the option to review, and must agree to, the aforementioned software license agreement before the download and installation of the software can proceed.
    Apple records confirm the customer purchased the iPad 2 on July 12, 2011, and it was covered by the Apple One (1) Year Limited Warranty - iOS. Prior to submitting the letter to the Better Business Bureau, the customer visited the Apple Retail Store regarding an issue with updating the software on the iPad. The store determined the iPad required hardware service. The iPad was approximately forty-one months beyond the "Warranty Period". As such, the store offered out-of-warranty service, however, the customer declined.

THE LAST STATEMENT IS UNTRUE.  THE STORE OFFERED NO OUT-OF-WARRANTY SERVICE AS THEY SAID NOTHING COULD BE DONE -EXCEPT BUY A NEW iPAD.  PERHAPS THAT IS WHAT THEY MEAN BY "SERVICE"