justvisiting

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  • "Sleep of Death" bug hits buyers of Microsoft's pricey Surface Book

    justvisitingjustvisiting
    wonkothesane said:
    Ok, now all hardware can have issues. Apple is not safe from this. For me, the buggie here is how the manufacturer is dealing with this. From my personal experience I can only say that the few occasions I was in touch with Apple service each time it was more than helpful in that they were a) friendly b) professional (eg when they did not have an answer right away they'd immediately escalate p and then is get a call back) and c) resolved my issue each time in a satisfactory manner. 

    So kudos here again for Apple's service. 


    Oh, and yes, a few weeks ago I was in touch with MS service. One word: abysmal. 
    Didn't Apple sell some Mac laptops ages ago that GPU died or something and tried to deny it? Don't Apple deliberately design their hardware to fail if a 3rd party repairer tries to fix it? 

    I definitely think MS should own up to the Book. They are starting to turn into Apple with their anti-consumer crap but Apple can have all the geniuses and ultra large stores. It doesn't change the fact that they build hardware to fail and stop you from going anywhere else to get it fixed.