MelS

I can confirm Apple is not the cutting edge, great company it once was and it mistreats its independent dealers too. Hewlett-Packard for half a year or more has had laptops with Xeon processors, generation six i7 processors, thunderbolt version 3 ports and even touchscreen options while Apple MacBook Pros are still using generation four i7 processors, no Xeon processors, Thunderbolt version 2 and no touchscreen options. I was an independent Apple dealer for 22 years and have watched the demise of Apple since Jobs passed away. Jobs would never had let HP or any PC company come out with a better, faster computer before Apple. Jobs also would not have let Apple cancel a 22 year dealer contract when I contracted Leukemia and was unable to work full-time causing me to miss an arbitrarily set sales quote by 20%. Apple has fallen behind technically by only updating their Macs and operating system (minor upgrades at that) once per year (if that often) and are so focused on their retail Apple stores they have let the business market, which is mostly handled by independent dealers, slip away due to pencil pushing Apple Chanel Sales management and AppleCare service management personnel that put profit numbers ahead of the service provided by long-time locally owned stores focused on business market share. And even if they want to bend the rules, the middle managers are so afraid of getting in trouble they won't stray from the rigid rules set by their lawyers. Tim Cook does not get this as he is just a pencil pusher himself. Business customers like mine dread going to Apple stores and having to wait for hours to get to see a "genius." Apple is messed up and I do not see much hope for Tim Cook fixing it.