cyberforce

So let dive right in, and let me share with you all the experience i had at the Apple store in Bridgewater New Jersey yesterday. My iPhone has been acting up for quite some time and I didn't know how to describe it. I noticed and read several posts here on apple insider on the issues with the grey band (top of screen) and unresponsive screen. Great articles in here on describing the issue exactly. So yesterday, like many of us hard core apple eco system users, made an appointment at the genius bar. Long story short, my genius bar lady very nice very cordial, really tried to help me. She did in fact, state that many customers have been coming in, and having their phones diagnosed, for what it appears to be "called the touch disease".

I was shocked to hear from her own words, that even if i replaced the screen, the issue would remain. I feel handicapped, that i along with the rest of us, original IPhone 6 plus users, purchased the phone when it first came out. I was out of warranty, even though by her own words, this genius bar tech, did in fact state, that the issue is  an INTERNAL HARDWARE issue, and my diagnostics has indeed failed. If i purchased the new iphone 6s, the issue would no longer remain.

I am a loyal APPLE DIE HARD, own 7-9 devices, and yesterday that loyalty was put to the test. Why is it, that this genius bar tech, stated that the issue is hardware related, and that customers are starting to pour in complaining of this "TOUCH DISEASE", and apple does not do a thing about a device that appears to have a possible design flaw. So now us USERS- IPhone 6 plus owners now cannot receive a repair, cant get a new device, due to a design flaw, which now will cost us USERS additional money. While, i really appreciated this genius bar tech, honesty, i was truly disheartened. She did try to solicit that i buy another iphone because there is an ongoing issue with this "TOUCH DISEASE".

Its annoying when my phone rings and i cant even answer it due to this flaw that appartrently happens over time. She tried to get me to fork over $329.00 for another replacement phone, but what's the use. Apple is supposedly coming out with a new phone next month, so i sit here with a current iphone that has a sporadic issue, identity crisis, until the new one comes to market.

I didn't purchase the apple care program which i learned a very valuable lesson now to do so in the event that i decide to stay with an Iphone. It isn't fair, that design flaws aren't covered after the initial 12 months of hardware related issues surface. Maybe TIM COOK and the rest of his executive team realize that "TOUCH DISEASE" is a real issue, and support a universal replacement program or a possible recall. However, knowing Apple, this post will fall on deaf ears, be swept under the rug, and not much said about it. Great Products are suppose to last. Apple always states that they are committed to making great products--how about making great products that last past 24 months!!! I will truly miss my iPhone for now, anyone know how the new Galaxy phones compare to the iphone. I haven't been a HUGE SAMSUNG phone, and would hate to cross over to the "DARK SIDE", but with many hot promotions that are currently running on the Galaxy phones, and i cannot afford at this time a new phone. (And for the record, i have been an avid Iphone User since the original iphone) I did swallow the Apple KOOL-AID, and became heavily involved in Apples ecosystem. TIme will tell...Thanks Apple for 9 years of my loyalty. However, this experience has shaken my loyalty in the Iphone. I was hoping to anniversary 10 years of loyalty to the iphone next year. Looks like i may not make it.

Hello Apple Insiders;

So let dive right in, and let me share with you all the experience i had at the Apple store in Bridgewater New Jersey yesterday. My iPhone has been acting up for quite some time and I didn't know how to describe it. I noticed and read several posts here on apple insider on the issues with the grey band (top of screen) and unresponsive screen. Great articles in here on describing the issue exactly. So yesterday, like many of us hard core apple eco system users, made an appointment at the genius bar. Long story short, my genius bar lady very nice very cordial, really tried to help me. She did in fact, state that many customers have been coming in, and having their phones diagnosed, for what it appears to be "called the touch disease". I was shocked to hear from her own words, that even if i replaced the screen, the issue would remain. I feel handicapped, that i along with the rest of us, original IPhone 6 plus users, purchased the phone when it first came out. I was out of warranty, even though by her own words, this genius bar tech, did in fact state, that the issue is  an INTERNAL HARDWARE issue, and my diagnostics has indeed failed. If i purchased the new iphone 6s, the issue would no longer remain. I am a loyal APPLE DIE HARD, own 7-9 devices, and yesterday that loyalty was put to the test. Why is it, that this genius bar tech, stated that the issue is hardware related, and that customers are starting to pour in complaining of this "TOUCH DISEASE", and apple does not do a thing about a device that appears to have a possible design flaw. So now us USERS- IPhone 6 plus owners now cannot receive a repair, cant get a new device, due to a design flaw, which now will cost us USERS additional money. While, i really appreciated this genius bar tech, honesty, i was truly disheartened. She did try to solicit that i buy another iphone because there is an ongoing issue with this "TOUCH DISEASE". Its annoying when my phone rings and i cant even answer it due to this flaw that appartrently happens over time. She tried to get me to fork over $329.00 for another replacement phone, but what's the use. Apple is supposedly coming out with a new phone next month, so i sit here with a current iphone that has a sporadic issue, identity crisis, until the new one comes to market. I didn't purchase the apple care program which i learned a very valuable lesson now to do so in the event that i decide to stay with an Iphone. It isn't fair, that design flaws aren't covered after the initial 12 months of hardware related issues surface. Maybe TIM COOK and the rest of his executive team realize that "TOUCH DISEASE" is a real issue, and support a universal replacement program or a possible recall. However, knowing Apple, this post will fall on deaf ears, be swept under the rug, and not much said about it. Great Products are suppose to last. Apple always states that they are committed to making great products--how about making great products that last past 24 months!!! I will truly miss my iPhone for now, anyone know how the new Galaxy phones compare to the iphone. I haven't been a HUGE SAMSUNG phone, and would hate to cross over to the "DARK SIDE", but with many hot promotions that are currently running on the Galaxy phones, and i cannot afford at this time a new phone. (And for the record, i have been an avid Iphone User since the original iphone) I did swallow the Apple KOOL-AID, and became heavily involved in Apples ecosystem. TIme will tell...Thanks Apple for 9 years of my loyalty. However, this experience has shaken my loyalty in the Iphone. I was hoping to anniversary 10 years of loyalty to the iphone next year. Looks like i may not make it.