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I have the upgrade plan on two phones. Used the Apple Store app on each and it automatically recognized the upgrade program and I could complete the process in less than 1 minute.Store opened on 1st phone at 12:03 and on the 2nd phone at 12:06. Apple may have a throttling system to keep servers from crashing.Pretty smooth painless process and the confirmation email came instantly as well.*I also got access to the local Sherman Oaks, CA store for the earliest slot of 8:00 am next Friday.I'm sorry others didn't have it this way. Hope you get what you want.