SonjaMaj

People who have had problems with multiple replacement iPads appreciate and applaud the judges' decision. I admit I would not have understood had I not experienced an insanely rapid power drain that was resolved only with a new device (and not once, but twice.) I can now understand the immense frustration of being given replacements that don't work; it's stressful to have to rush to find an outlet after a 100% charged battery empties in 3-5 hours. Or praying your work-related on-line meeting doesn't go black while attempting to charge a battery that's draining faster than it can be replenished. Or having to stop everything to spend hours at the store or on the phone with Apple techs and/or your carrier; doing repeat testing, demonstrating over and over to people in different departments the nature of the problem, backing up and setting up replacment devices, waiting while you try restoring from the Cloud, from iTunes, from an external hard drive, as new, etc, only to have the same problem resurface. After all that, it seems that replacing that defective high-end device with a new, non-defective device is not only desirable, but reasonable. I appreciate the decision even more since a problem with my iPhone 7+ (which sounded to callers like I was under water) was not corrected though attempts were made through replacements. Perhaps a brand new device would have been the answer, but that was not offered as an option. As a voice-over artist, how I sound is critically important, so when I kept hearing that people were struggling to understand me, I had little choice but to go back to my old but trustworthy iPhone 5. The latest problem I've encountered is with my attachable iPad Pro keyboard that flashes and dings wildly at times, usually when closed, for no apparent reason. We tried a replacement keyboard which at least unfroze the keys to allow me to type. Still, though less often, I continue to encounter the weird flash/ding thing. The store now believes it's a hardware issue and wants to give me a replacement iPad, but given the history I've had with replacements, I'm nervous that a replacement might again lead me to the dreaded battery drain issue. I would love to continue to feel confident purchasing and using Apple products. Truthfully, I don't have an issue with refurbished, or even remanufactured, replacements provided they work as well and as long as an original model would be expected to. Even a policy that guarantees that if one or two replacement devices don't correct the problem (or introduce new ones) they'll automatically provide a brand new one would be helpful. When they work, Apple products are amazing - the best, in my opinion. But being such a huge part of our lives, it can be truly disturbing when these brilliant new devices don't deliver as designed.