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As a huge Apple fan, I was incredibly excited about the X. It was hard for me to justify the increase in monthly payments though, so I wasn’t planning on upgrading any time soon. My face lit up when my husband “bought” me one for Christmas by forgoing his upgrade and taking my year old 7 in exchange. That’s true love right there. As much as I was excited for it, and do love almost every aspect of it, I will say that FaceID is incredibly frustrating. It does not work as advertised for a lot of people. Especially for those like me who have narrow eyes. My husband works for a major wireless carrier and said that he takes more calls from people wanting to return the X than any other device. A common complaint he hears is that FaceID doesn’t work. It usually takes me 2-3 tries to make my phone unlock, which makes me warn friends thinking about upgrading. My work phone still has TouchID, and comparing unlocking the two phones throughout the day makes me wish I still had TouchID. I can’t help but to think that the word of mouth from all of these disgruntled users could possibly have a measurable impact on sales. I know I’ve talked a couple of friends out of upgrading, and I highly doubt I’m the only one.