DCRM

strells said:

No link to the video in question?

We needed to acknowledge due to how popular the video has become, we do not, however, need to drive traffic.

Well that's a bizarre double-standard you've just implemented. After all, you're driving traffic to yourself over it, but not even acknowledging the source or linking to it? C'mon, that's not how a real media site operates - especially since you acknowledge it's popular.

I'll be honest, I really enjoy your posts the vast majority of the time, it's great stuff, but this feels like it was written by an Apple employee. Lots of statements in here without any actual backing. Perhaps no more backing than Linus Tech Tips, but at least they provided e-mails.  For example you've made warranty claim numbers above - from where though?  Like it or not, you're a media site, not just a generic forum.  You need to at least specify if that source is Apple, a repair shop, or just your finger in the wind.

But ultimately - none of it matters. It doesn't matter if they did the video purely for show: Apple should be able to give them a price to repair.  End of story.  The entire justification you tried to piece together doesn't hold water. It's a typical corporate sidestepping of the issue: A consumer just wants it fixed. It doesn't matter if it's a popular YouTuber or not.

(Side note: Long time reader, first time poster. Happy to support you guys via BH Photo links and all.)