jay_r
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Ill-informed YouTuber bemoans Apple repair policies after breaking iMac Pro
This is such a ridiculously submissive viewpoint.bestkeptsecret said:CheeseFreeze said:Is AppleInsider trying to get a job at Apple’s legal team?
It’s pretty bad Apple didn’t repair the iMac. It’s a premium, expensive machine and not repairing it is just bad customer service. Whatever AppleInsider writes (in too many words).
They were willing to pay for it. Whatever is in their terms of service, this is pretty bad.
When you run a business, you need to tune out all the noise and concentrate on the signal. The fact of the matter is that these guys willingly screwed up the Mac. That is against Apple's ToS for repair and warranty. A supposed outrage over the Internet and knee-jerk reactions about Apple screwing this guys should not come into play with what Apple is obligated to do.Several posters have already mentioned how the Mac was probably beyond meaningful repair. Apple was well within its rights to refuse repairing the device.
As others have already mentioned, if you have an iMac Pro and the screen cracked accidently, Apple would repair it for you. The cost would be determined by your AppleCare+ or insurance. But Apple would not refuse to repair the Mac.
The guys were beyond stupid for tinkering with the Mac without even unplugging it. Why should Apple pay for their stupidity?
These idiots should just man up and move on.
If you can put in massive turbos in a new Lamborghini, blow up the engine and then order a new one I don't see why one of the world's largest electronics corporations isn't able to sell some computer parts. LTT isn't asking for gifts or guarantees, just the fucking parts.
The new Mac Pro is pretty much DOA already. Like who's going to drop 10-20k on a machine after all the ugly stories regarding pro users and the general neglect of Mac OS over the last years?
