NIkku-kun

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NIkku-kun
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  • Ill-informed YouTuber bemoans Apple repair policies after breaking iMac Pro

    The significant issue here lies in the fact that Apple and other tech companies are producing products that are significantly difficult or impossible to fix without a room full of equipment. If compaines will be designing their products in a way (intentionally or otherwise) that requires consumers to return for any and all repairs on the products, these companies have an obligation to repair these products. This is particularly the case if a consmer returns for repairs - even willing to pay for repairs outside of warranty coverage - but abandoned instead.

    One can argue all day companies have the right to create any terms of sale they desire and consumers can choose other products if they don't approve of such terms. Yet, the reality is the competition for these products is scarce, and a company unwilling to repair a repairable product because a consumer attempted repair on their own accord is absurd. I can understand an invalidation of the warranty, but leaving a consumer in a situation with a broken item and no options for repair is just wrong. It seems retaliatory in nature - as if Apple is punishing consumers for attempting repairs without Apple making its cut. Apple just shouldn't be allowed to engage in buisiness where they sell items that are designed in a way that requires repair by them; who's conditions for repair are solely at their unilateral discretion; restricting the sale of any and all parts for private repair; and potentially leave a consumer with a broken item (paperweight) that is artificially, arbitrarily irreparable. Its just not right for Apple to orchestrate a situation leading to this outcome. 
    MorganEarp