finsheat

crudman said:

finsheat said:

have issues in both my cars with my iPhone Xs. I did an enhanced logging session and was able to capture multiple events of drops and submitted the logs yesterday. Hopefully it helps.

How’d you do that? I’d like to do the same but didn’t know it “was a thing”...

I called Apple, explained that I tried everything possible for troubleshooting and they escalated me to a Senior Tech Advisor.  After she reviewed my case she contacted me to do a logging session and trigger a 24 hour enhanced log.  During that period I tested both my cars and showed that one car kept needing to be re-paired and the other dropped mid apple music session multiple times. None of this happened on my old iPhone 7.  Last night the session ended and I clicked submit and now its in the engineering department.  

If you want to help, call and open the troubleshooting page for bluetooth and tell them you've done all of it. Once they know you aren't pulling their chain, they will get you to someone who will forward to engineering.  

It may take some time, but I prob spent 20 minutes on the phone before she scheduled the enhanced logging since I told her my cars could replicate on demand. I am hopeful that my logs will help with a fix. Anything I can do to help since there seems to be problem after problem reported.  TBH I love the phone, and even with the bluetooth issue it is my favorite phone to date (I have verizon too).