Still_hopeful

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Still_hopeful
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  • The TextBlade keyboard is superb, but you'll have to be patient

    Still_hopefulStill_hopeful
    Ordered the thing over 4 years ago, I am not in TREG, although have signed up for it years ago. Keyboard might be brilliant, however the company's communication is sub-par: status updates have both decreased in meaningful content and frequency, many unhappy (non TREG) users were banned from the forums, and have not got their queries addressed. I always wondered how successful would this be internationally, as it seems that the multitouch interface of the keys is trying to figure out what letter you wanted to write - I assume in English only?
    leeeh2arkorottalexonline

  • The TextBlade keyboard is superb, but you'll have to be patient

    Still_hopefulStill_hopeful

    "The thing is good, and everyone knows it now."

    I don't, as although I have ordered more than 4 years ago, I still don't have first hand experience, just the reports from TREG and the few articles from AI and MR.

    Please allow me to comment, as statements like the above really bug me, as it comes across as pure marketing BS. I thought I was part of "everyone", so better not assume what I know and don't know - I am sure that many other non-TREG participants (customers without a product that is) feel the same way.

    Please understand, that it really is not about the money that I paid for the product a long time ago, but rather:
    • It is about my personal time that I enthusiastically invested in following the progress and discussions (sad, but was checking WT forums, status, Reddit almost every day in the past 4+ years! Yes, I am that invested in/excited about the product).
    • It is about the ever changing delivery dates (estimates now): daily/weekly changes in the beginning, then monthly, quarterly, seasonally, now semi-annually.
    • It is about the countless times, when there was a lack of response on the WTF to customer questions (especially about gating issues), yet there were lot of discussions of completely unrelated topics (DBK Mac/monitor/etc set-up, frying pans ..).
    • It is about the changing narrative - E.g. I ordered, not pre-ordered the product at the time, it changed to pre-order after year(s) of debate on the forums.
    • It is about the forced refunds, and shadow banning used to silence the vocal customers with valid questions.
    • It is about comparing WayTools to Tesla and Apple - just not the same league (yet).

    No matter what you do, you will not be able to make up for the personal time invested, which by the way, I didn't mind investing in the first place - retrospectively of course it was a mistake, but here we are.

    What you can do however is to stop lecturing your customers on how they should feel, behave or act. They have given you funds in good faith, and often had logical questions, and raised completely understandable concerns, of which many remained unanswered/ignored.

    Most importantly, you can deliver the product that you promised over 4 years ago - that will surely help, I promise!

    In any case, we are where we are, and I continue to look forward to hear the news about GR finally.

    Peace.
    alexonline