Still_hopeful

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Still_hopeful
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  • The TextBlade keyboard is superb, but you'll have to be patient

    Still_hopefulStill_hopeful

    "The thing is good, and everyone knows it now."

    I don't, as although I have ordered more than 4 years ago, I still don't have first hand experience, just the reports from TREG and the few articles from AI and MR.

    Please allow me to comment, as statements like the above really bug me, as it comes across as pure marketing BS. I thought I was part of "everyone", so better not assume what I know and don't know - I am sure that many other non-TREG participants (customers without a product that is) feel the same way.

    Please understand, that it really is not about the money that I paid for the product a long time ago, but rather:
    • It is about my personal time that I enthusiastically invested in following the progress and discussions (sad, but was checking WT forums, status, Reddit almost every day in the past 4+ years! Yes, I am that invested in/excited about the product).
    • It is about the ever changing delivery dates (estimates now): daily/weekly changes in the beginning, then monthly, quarterly, seasonally, now semi-annually.
    • It is about the countless times, when there was a lack of response on the WTF to customer questions (especially about gating issues), yet there were lot of discussions of completely unrelated topics (DBK Mac/monitor/etc set-up, frying pans ..).
    • It is about the changing narrative - E.g. I ordered, not pre-ordered the product at the time, it changed to pre-order after year(s) of debate on the forums.
    • It is about the forced refunds, and shadow banning used to silence the vocal customers with valid questions.
    • It is about comparing WayTools to Tesla and Apple - just not the same league (yet).

    No matter what you do, you will not be able to make up for the personal time invested, which by the way, I didn't mind investing in the first place - retrospectively of course it was a mistake, but here we are.

    What you can do however is to stop lecturing your customers on how they should feel, behave or act. They have given you funds in good faith, and often had logical questions, and raised completely understandable concerns, of which many remained unanswered/ignored.

    Most importantly, you can deliver the product that you promised over 4 years ago - that will surely help, I promise!

    In any case, we are where we are, and I continue to look forward to hear the news about GR finally.

    Peace.
    alexonline

  • The TextBlade keyboard is superb, but you'll have to be patient

    Still_hopefulStill_hopeful
    The language above exemplifies the abusive communication that many have endured from this person.

    It also illustrates a frequent tactic where he as perpetrator, ascribes blame for his misdeeds to his prey.  

    That misdirection is a defense he retreats to, when his culpability is very clear from the mutual conflicts in his statements.

    We regret that he chooses this path, and the disturbance it creates for readers who wish to discuss the article.



    Guys, I don't know why you cannot let it go, and keep arguing back and forth. I apologize for giving you an advice, as you didn't ask for it, but you seriously should reconsider how you communicate in forums (or fora or whatever, that is not the point) - staying silent would simply be more effective, dissecting comments is unprofessional, and will not help you improving your reputation _as_a_company. I am sure that you genuinely feel hurt, and want to set things straight - but, arguing back and forth is like throwing your toys up in the air in the kindergarten: shows your frustration, but merely achieves what you want.

    The good news is that any new customers most probably wouldn't read more than one page of the comment section of this article (if at all), neither will they read the lengthy posts, so why wasting time on responses that are counter-productive to say the least?

    I have an order since the beginning of 2015, so I am a customer, needless to say, without a Textblade, as I am not in TREG. When I ordered, no 'pre-order' was mentioned anywhere on the WT site, and if my memory serves me right, introducing the term _itself_ took at least a year.

    I have been following the WTF since the beginning, the MR article and have also joined Reddit. It was sad to see how we got to Waytools lecturing customers, 'force' cancelling orders of people raising concerns (instead of trying to have an honest answer), and in general how the product shipping (GR) got delayed by more than 4 years. There was even a case study written about it: https://capacify.wordpress.com/2017/01/14/still-waiting-for-the-textblade/

    I am sure that the keyboard is amazing, and is very complex and difficult to create, but ultimately it really is still a keyboard - this gadget at the moment is attractive to a niche of keyboard/gadget lovers and early adopters. I am sure that the user base would expand with time, but for that, shipping should go beyond voluntary testers (TREG).

    The loyal customer base, who have paid for the product in good faith, and still sticks with the company for over 4 years, deserves professional communication / PR, and it is worrying that people have to spell out that they don't want a refund when voicing their concerns or asking the repeating questions on blockers / outlook etc - I get it, it is annoying to be facing the same / similar criticism, especially as it has been ongoing for 4 years, but I am sure as well, that employing a different communication approach would have saved a lot of time / effort / frustration: we would have never ended up here.

    As my name suggests, I am still hoping that Textblade would ship, but while I was heavily advocating for the product in the first year or so and have shown everyone how cool it was, urging them to order, I now just sit back and will see how the situation evolves.

    Good luck to all
    ericpeets

  • The TextBlade keyboard is superb, but you'll have to be patient

    Still_hopefulStill_hopeful
    Ordered the thing over 4 years ago, I am not in TREG, although have signed up for it years ago. Keyboard might be brilliant, however the company's communication is sub-par: status updates have both decreased in meaningful content and frequency, many unhappy (non TREG) users were banned from the forums, and have not got their queries addressed. I always wondered how successful would this be internationally, as it seems that the multitouch interface of the keys is trying to figure out what letter you wanted to write - I assume in English only?
    leeeh2arkorottalexonline