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  • The TextBlade keyboard is superb, but you'll have to be patient

    one-offone-off
    WayTools_Support,

    I didn't intend to post here again, but since you have chosen to engage here and have declined to answer or even respond to this question when I asked it in private on your forum twice over the last 10 months, can you answer it here please?

    Why did you remove my ability to post on your forum?  I don't believe anything I posted there has ever gone beyond honest and reasonable questions and comments any of my fellow frustrated paying customers have asked or wanted to ask.

    --brad0

    arkorottalexonline

  • The TextBlade keyboard is superb, but you'll have to be patient

    one-offone-off
    dabigkahuna said:

    1. A minor point, but while they did start with monthly estimates and later switched to seasonal, I will point out that a lot of critics complained about the monthly ones and said they should be quarterly.

    3. No, we have not just said it works fine. One of the common, repeated errors I see are people who say things like that. Somehow they miss the issues that have also been brought up which are often included with the praise. In any case, even if it does work fine, even to WT's standard, see item 2. Nor are we fake posters or shills. Which is another common thing many critics do - demonize anyone who says things they don't like instead of listening and discussion things with them. After all, while it may make you angry, they do have actual experience with it.

    6. What is dishonest about not taking customers who will help with testing based on the date they ordered? They said from the start they would only be taking people who had orders in for at least 6 months. They never said - and shouldn't do it anyway - that they would take them by order date. They only something in the hundreds - they sold many thousands in the first two days! While they want some randomness in the testers, they are also looking for some specific things. Not just 100% random!

    1.  Since we are focusing on minor points:  Actually, it started with one, two, and 3 week bumps in estimated ship dates.  Then they switched to monthly, then quarterly, then, arbitrarily, seasonal.  Quite a strange pattern when you consider that engineering estimates should get more accurate as a project nears completion.

    3.  What you say is true.  Problems were reported by testers, though, apparently not serious enough sour their opinion of the product.  I'm not sure why Waytools didn't allow for any serious problems when they estimated shipping, but there were plenty of problems.  A far more interesting question is what problems remain today.  Since this is a review and you are a tester, please describe any serious functional problems which remain in the current firmware version.

    6.  I do believe there is something disingenuous in constructing an order page which clearly states that units would be shipped in the order they are placed and then, after creating a new class of customers to perform testing, claiming on blog posts and the order status page that "TextBlades Have Shipped!".  And, they did not say anything about selecting customers for a test program in the first year or so of orders.  It would be easy to overlook this inconsistency of messaging if the test period was limited to a few weeks as they initially stated.  But poorly written firmware and a pursuit of perfection has resulted in this new class of customers being able to enjoy their keyboards for years while customers who ordered earlier feel quite cheated.  Having good reasons to break a promise does not make the promise any less broken.

    Speaking of disingenuous.  It is true that some frustrated customers have become angry enough to resort to inflammatory posts and sometimes even personal attacks.  When this is repeated, blocking the worst offenders to maintain a civil discussion is reasonable.  But, many people who tend to more reasoned questions and quite justified complaints have also been banned from the forums.  To make matters worse, Waytools refuses to answer public and private questions about what guidelines were broken or even acknowledge that they silently kick critical voices out of the forum.  In my case they calmly responded in public without even suggesting my questions were unreasonable and at the same time, secretly banned me from further discussion.  I don't believe this is the best way to treat paying customers.   It seems unfair to hold angry customers responsible for they way they express their feelings without holding Waytools responsible for the disingenuous behavior which caused some of the anger.
    alexonline