JarretL

On February 22nd I submitted my iPhone for repair it need to be sent out the phone is used for my corporate number and apples loaner phones don’t work with corporate plans so I was without a phone which is ok for 7 days but after that time went by I made 9 calls about getting the repair either expedited or having it sent back. Long story short they didn’t send it back and then the shutdown happened it is now April 18th and Apple has made NO attempt to get me my phone back. I’ve been left to spend $1200 on a new device Apple has handled this shutdown in a totally unprofessional manner. They have my phone and I think the Apple corporation being a trillion dollar market capitalization company can mail me my phone back through USPS. 

I’m totally disgusted by Apple. Once I’m back to work I’m selling the phone I have been forced to buy and going to another manufacturer this company is a disgrace and in case any of need to know I’m one of the people who upgrade every year and have been a loyal customer back to the “Cingular” days. I’m attaching a screenshot as proof of my issue. If anyone wants to reach out to learn more or to try to help feel free to do so.