kronus60

GOOD RIDDANCE TO WINK!

I purchased several Wink products for home security, including two Hubs (upgraded from first version) only to be told after less than a year that I had to suddenly pay a monthly RANSOM to continue to use their products.  Their first notice claimed that all of my devices would be unusable in roughly 30 days.  Their recent email however changed the tone after apparently some backlash and stated that only some of the features would work if I did not subscribe (I guess even they realized how slimy their decision was).

I am not unreasonable and understand that all of this costs money, however, I purchased their equipment based on their NOT being a subscription fee.  The honorable thing would have been to inform users that they were now providing an "upgraded service" and or equipment that requires a subscription, and not simply cut the throats of the customers like me that spent hundreds of dollars setting up their system.  They could have simply quit providing support for older equipment.  

They have the right to change their services -- They do not have the right to intentionally and permanently brick equipment that I purchased in good faith, simply because they think I have enough invested in their equipment to hold me up for a monthly ransom.

Because they only gave me a month of service in their initial notice, I went out and replaced all of the equipment with HomeKit compatible WiFi devices that were a great deal less expensive, and as it turns out easier to set up and use.

I think Wink should be reported to the Better Business Bureau for bait and switch.