WCMS

Those that are calling people idiots clearly don't understand how the scam works. This fraud is being done by folks on the inside. First they send the person a text alert just like the banks do when your account has been comprised. Once you reply now they know they have the correct information somehow. Then they have an automated system call you to verify the recent charges just like the banks do. Then once you go thru the automated questions a live person comes on the line just like when there is real fraudulent transactions taking place on your account. The person provides his name & ID number. They spoof the actual bank's 800 number that is on the back of your debit card so when you look at your caller id you really believe you are speaking with your bank. They even spoof the bank's email so that the email they send you looks like it came from your bank. They have your information so they provide you with all the right information to further convince you that you are indeed speaking to your bank's representative. You send yourself a Zelle payment (like you have done many times in the past without any issues) thinking you are protecting your money only to find out that they have somehow hacked the entire system & your money never makes it to your account! So no it ain't just about having commonsense in this situation. Given how sophisticated the scam is the only conclusion one can make is that it is defiantly an inside job! Someone or someone's with inside knowledge of how the banks & Zelle process transactions are the only ones who could pull this off. The average person doesn't no how to send spoof text alert messages, spoof actual businesses 800 numbers, spoof businesses emails, etc. You say well person should have just hung up. Well how many times have you had to call your bank for something only to go through multiple props, get transferred around from dept to dept, left on hold or after holding for 30 to 45 minutes have the call dropped by the customer service agent either accidently or on purpose?? I've gotten the run around many times by banks and other large companies when trying to settle a dispute, order a product etc. Keep in mind we are talking about someone's money so after getting a fraud text alert, email and then phone call the last thing a person is thinking is that they are going to hang-up and try calling back an 800 number risk getting transferred around or hung-up on.