fruitstandoperator

Mike Wuerthele said:

miiwtwo said:

What Apple employees are telling me about Apple Vision Pro returns

seriously, you need to ask from other people, not from apple for god sake :facepalm

Right, because social media claims with hyperbole about MY APPLE VISION BLEW OUT MY EYES AND KILLED MY CAT are reliable. These are folks I've been speaking to for years.

What you got in text underneath that section is exactly what the headline promised.

This isn't a piece about WHY Apple Vision Pro is getting returned. This is a piece about HOW MANY.

So….as someone who worked there for a long time and know people that are still currently there, I can tell you that retail employees will never give you the truth. Apple is consciously worried that someone from the press or competitors will ask questions to gain some sort of advantage over Apple on insider knowledge, so I don’t think they’ll be truthful with you because they risk losing their jobs.

For example, I worked in the store in Dallas that was at the center of the article called something like “The Worst Apple Store In America”, which was Northpark Center. We were briefed on that entire ordeal before it blew up and were told not to acknowledge the article when asked about it or lie and say we hadn’t heard the story. These kinds of responses are designed to kill “rumors”, even though one of the guys that sent in that story was a close friend of mine, and I can confirm everything mentioned in that article is true.

They even go through a training section called “stop words”, and it’s designed by their legal team to help avoid lawsuits by avoiding particular words or terms. For example, if a customer said their phone caught on fire, we had to notate this as “the phone encountered a thermal event”.

I wouldn’t trust what their employees are telling you because they’ll never paint a bad picture of Apple on behalf of them. It’s as they call it internally “controlled chaos.” They know exactly what they’re saying and doing.