slorider
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Quote: Originally Posted by Apple ][ They're not standing up for my rights, and I'd prefer that they do not speak on behalf of Americans, as they represent a tiny fringe group of criminals, rapists, murderers, anarchists, communists and other sor…
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I did a stint in AppleCare for several years. They definitely take customer sat seriously.. or at least the coveted Consumer Reports ranking anyway. But indeed the customer inflation is a major factor. That and the fact that it is difficult to ke…
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A company called Inkling has been producing interactive textbooks for iPad for some time now... wonder if this is competition for them...
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Agreed. I find Japan fascinating and hope to visit it one day. I stumbled across this video that is a little slice of Tokyo at night in the 80's - very interesting. http://youtu.be/MgDzmTj5tSM
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I quit Apple earlier this year due to burnout. Granted, I worked in AppleCare, which always felt like the butt end of the company and was always dealing the public. AppleCare and Retail are the two biggest departments of the company in terms of nu…
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I did a stint as a senior phone support agent for AppleCare for several years. This is one issue that came up all the time. Basically if it was in warranty or under APP it was covered. If not tough luck, though more often than not we could cover …
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Unfortunately AppleCare phone reps don't get to benefit from this. And they comprise a large portion of Apple's employees. They'll get to take time off later, but almost certainly not a contiguous week.