tatamitets

About

Username
tatamitets
Joined
Visits
0
Last Active
-
Roles
member
Badges
0
Posts
1

Reactions

0Like0Informative

Comments

  • A Carpe Facto Advisor is a customer support agent whose job is to gather data about problems. Instead of providing tech support to fix a problem, they ask questions to try to determine what caused the problem so they can provide the data to Apple.
    in What is an AppleCare Carpe Facto Advisor? Comment by tatamitets May 2013