drbob
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A software restore will completely erase your phone and then install a new copy of the phone software. Then it will restore all your apps , music, photos, etc. Be sure to back up your phone in iTunes before hitting the restore button. Good luck.
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On the advice of the Apple tech I chatted on line with, I did complete software restore on my iPhone 5S. It is now remembering my fingerprints perfectly a few days after I inputted them. Bob
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Same problem. I deleted and re-entered my prints, and the phone worked fine for a day. Now it has forgotten them again. Back to the Genius Bar, I guess.