siradrian1911

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siradrian1911
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  • The Carpe Facto team does gather information about what may have caused the issue and reports it to Apple Inc. They also develop troubleshooting steps and a plan to resolve the issue that normal Apple Care agents and their Sr. Level advisors cannot …
    in What is an AppleCare Carpe Facto Advisor? Comment by siradrian1911 April 2014