scoffs0v

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scoffs0v
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  • siradrian1911 said: The Carpe Facto team does gather information about what may have caused the issue and reports it to Apple Inc. They also develop troubleshooting steps and a plan to resolve the issue that normal Apple Care agents and their…
    in What is an AppleCare Carpe Facto Advisor? Comment by scoffs0v October 2024
  • 532lantern said: Carpe Facto acts as an info gathering arm of AppleCare.  It's literally AppleCare Black Ops.  They're senior level advisors who gather more information than the average rep, but they don't identify themselves.  You probably d…
    in What is an AppleCare Carpe Facto Advisor? Comment by scoffs0v October 2024