michelle_eris

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michelle_eris
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  • Apple and Verizon pointing fingers at each other about iPhone XS activation failures

    michelle_erismichelle_eris
    I had the same problem.  Apple tech support, techs at the local Apple Store, tech at the Verizon store, and tech at Verizon's tech support line (in that order), couldn't figure out what the problem was.  Final suggestion was to wait a day and try again.

    The verbiage in the setup said to use my last four digits of my social security number as the PIN.  After I got home after all of those support failures, I tried it one more time, using my Verizon PIN instead of my social security number, and it actually worked.

    Next problem was getting my Watch series 4 connected to the Verizon network.  The problem is that they require my address be verified by e911, and because it's a new house on a relatively new street, the address wasn't in the e911 data base.  Solution was to use my previous address.
    redgeminipa