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I think the story is getting distorted, leading to a lot of people are likely misunderstanding the issue. Apple HAS cooperated with the FBI to provide data as well as recommendations, etc. They only stopped when they asked for them to create a new tool/software to lower security so the FBI can hack the phone. People are just hearing "Apple is not cooperating" and think they've done nothing to assist. The media and FBI are not helping in clearing up this misconception either.