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I used to like our DirecTV service until they were bought by AT&T. Customer service took a nose dive. We ended up having to cancel service because a tree next to our house was blocking the signal. The customer support people refused to cancel even though their own tech came to our house and stated, “we can no longer provide you with a signal”. I called at least 8 times and they just refused to acknowledge it. Kept saying try for another month. One rep even asked if the tree in question could be cut down or had leaves that would fall off in winter and then the signal would be able to reach the dish. It was like the reps were beaten or fined for canceling service. Eventually they relented but I never did receive the full amount they said the would credit us.Haven’t had cable or satellite since and don’t miss it.