mathteacher

I think killer point of the article is Blackberry didn't have the best phones nor was it the "king of smartphones." 
Nokia was the king of the cell phones. Apple suppressed Nokia's success both financially and number of units sold.

I find Business Insider news are biased against Apple. I also find Forbes's news do the same thing. I think this kind of news receive a lot of clicks and it  is good for their business. On AI website, this article received plenty of comments.

Even if I assume that the article tells the truth, I don't find it surprising. In my opinion, the world is very competitive and capitalism enables this. In every company, Apple is not an exception, there are  some employees are not happy and not treated fairly. Supervisors have their favorites and constantly support them. Supervisors choose their favorites not always based on their skills. Some of them just close friends or even having an affair with the supervisors. Companies are always interested in spending less money and get the more work done. This is the point that companies treat people not as human. And guess what, the system works.

I believe if you change the article from Apple to Samsung or any company, story still fits. This is just the way it is. I remember Apple ones talked about diversity among its employees. Color, religion etc. This sounds very good and it is good for business. This doesn't mean all those people are selected to work based on their skills but their difference.

As an Apple customer, I have always satisfied with the service. I am sure some stores functioning better than others but in the end I got what I needed. And it is impossible to make everyone happy.